GO Heating, Air & Plumbing

Luis S.

This company is a joke speaking about service fee was waved and offering a 10 year warranty and a full clean on my system to fix it when all it needed was to get the fan replaced for $50! !! But u depend on people not knowing anything to hound and pound on them and screw them out of their money. U can speak as eloquent as u want but at the end of the day u pray on the ignorant and nothing else.

Davy C.

This is only information from someone that received a quote (Quote 813142) and did not purchase services from this company. I am rating a 3 because I chose not to go with this company due to their very high price and some information that I was given by the person that came to my home that I have never heard anyone else ever say in person or on the internet. Here's the story.

I was quoted $3300 (parts and labor) to replace a 20 gallon tank hot water heater and add a flood stop valve. Now I've had a 40 gallon water heater replaced before at a different house and it only cost me $1300 (with parts and labor) so I definitely had some sticker shock. Maybe that's normal now, but I'm not sure that labor inflation has gone up this much in 5 years. Maybe it has though. . . (Doesn't look like it when I check homedepot.com though).

Second, I was inquiring about maybe going tankless because I have an attic mounted water heater and I would definitely like to not have to worry about losing a ceiling one day because the tank fails. The person from this company was vehement that tankless water heaters use more electricity than tanked water heaters. What? Isn't the whole point of tankless water heaters that they use LESS electricity? Hasn't most of Europe switched over to tankless because they use less electricity? Doesn't the US Government's EPA say that tankless units use 34% electricity on average? What is going on here?

Whether the company stands by this claim or denies that their guy said it. . . I would never go with a company with such suspicious pricing and that makes such suspicious claims about energy usage. YMMV.

M H.

We received estimates for both a plumbing and HVAC issue. Estimates were free and communication went well with both technicians. The HVAC professional provided a quick fix for an issue that other professionals quoted thousands for. The plumbing contractor provided a fair estimate and taught us more about our houses plumbing in the process

Olivia 7.

I would highly recommend this company. They are a little more expensive but may be worth it. At least it was for me...I had a leak under my sink that needed attention that started yesterday. I found GO through Yelp; they recommend 5-8 plumbers...called several others and since GO had someone available today (Saturday), I chose them to provide me an estimate or do the work. Michael Ellis was the plumber and he was EXCELLENT. He was courteous and professional and provided me different options to the bigger plumbing issues I might have. He really seemed to love what he does! While I can't do everything right now, but thankful that he stopped the bleeding and did it efficiently.

Samantha D.

Our AC does not cool properly and was not getting down to the level that we set it. I originally booked GO with a 0$ service fee for a few days after my request but had an earlier appointment. Melvin scheduled me and was very responsive and helpful they were just all booked up! I cancelled my appointment and realized there was still an issue so I requested it back and they obliged with no issue. Angel was our technician and he came out for a second opinion to check everything- though they found nothing wrong with the unit he was very thorough and informative on ways that could help our AC run better even with our builders poor design that leads to less efficient cooling than we would like. I would 100% use them in the future if more fixable issues arise or we would like to move forward with suggestions.

Nicole G.

Had some maintenance done a little over a month ago and they recommended some energy effective upgrades that were scheduled and put in today. Jorge was on time and ready to get to work. While in the attic he noticed that my access vents weren't as efficient as they should be and recommended a roofing company that would come out and give me an estimate for better vents. The roofing company was able to come out while Jorge finished up his work and gave me a free estimate to replace vents and found some hail damage on my roof that would have been left to deteriorate for years to come. Thanks Go Heating, Air & Plumbing for having the customers best interest in mind!

Kevin V.

The technician, William, arrived on time on the earlier side of the arrival window. He was quick and efficient in diagnosing and explaining the problem. Turns out it was just a capacitor that he quickly replaced. I wasn't at home, but my mother-in-law was there and he was very polite and respectful. The price of the repair was very reasonable. I will definitely use their services in the future.

Luis S.

I don't agree with their ethics. Yes its good customer service and yes its good quality work. No they are not honest and what could be a easy fix they suggest you need a whole system costing you thousands of dollars. Shame on you lerking on people that don't know their stuff and trying to earn a quick buck.

Moe M.

Our AC unit when out out of nowhere! We purchased our house new in 2018. I called my builders and they said it was out of warranty, I was shocked. So I went on to search for an AC company near me and they came up and had great reviews I thought to give them a shot. John was a really nice guy, as soon as he arrived started checking out the unit. Within 30 minutes he brings me out and tells me that it's not my unit. but something exploded. Turned out the part was under warranty!!!!!

Overall experience was absolutely amazing, they even pressure washed my units so they wouldn't over heat from all the dirt! Definitely recommend them.

Tess M.

I would give a ZERO if I could. I found Go Heating, Air & Plumbing on thumbtack and requested a tech come out to clean my dryer vent. The tech arrived, looked at the vent, addressed a few concerns with the dryer vent, and said they would like to check out the HVAC vents to quote, if needed. I agreed- there's no harm in having "experts" look into additional services. BIG MISTAKE. The tech left quoting me EVERYTHING BUT the dryer vent. I was told my HVAC was a "ticking time bomb" and needed to be replaced immediately. This is a $10k investment and obviously concerning. In a panic, I had two people out to get a second and third opinion. They two additional opinions BOTH said the unit was fine but needed a cleaning. I was willing to just assume good intent and leave it be but wanted GO Heating, AIr & Plumbing to know the result and see if the dryer vent was something they could quote. They could not quote the dryer vent (news to me). So, they came into my home, created an urgent/chaotic situation, didn't address the concern I hired them for and, instead, tried to scare me into an urgent decision. I heard from the manager there, Chris. I explained to him what was going on and declined to work for him. I wanted to keep him in the loop of what was going on and all I needed was an apology to move on without having to write this review. Instead of apologizing, I received a full explanation of why they did a good job placing the blame on me for not taking their advice. I would not recommend working with this company and I'm very disappointed in the service I received.