GO Heating, Air & Plumbing

Charlotte W.

Had 3 visits for around $1,000 with no resolution. As I write it is 81 degrees in my house. I called another repair service and he could audibly hear the compressor leaking. I have no use for service without integrity. I do not recommend any of their services.

Bryant B.

I have been thinking about this review for several days and really dislike placing poor reviews on Yelp. Let me explain my situation and series of events.

I placed a request Yelp for plumbing help. My request was to install a kitchen faucet and replace the hot and cold shut-off valves (See Image of request and response). Go Heating and Air was the first to respond with a quote of $249. I accepted and scheduled for Monday (it was Saturday). When the rep/tech from Go Arrived I told him what I wanted and what was quoted. He responded by saying that it would be $300 for the first shut-off valve and an additional $100 for the second valve. Than the cost of installing the kitchen faucet would be another $250. So my original quote for $249 is now $650. I told the rep/tech "No Thanks" and I paid a $60 service fee for their visit. The rep/tech said "I can assure you that we are $70 less than any other major company you can because I use to work for all of them". He was pretty confident that I should be happy to pay more than 2X their quoted price for their services.

Looking back at the situation, I paid $60 to Go Heating and Air for a mistake/misunderstanding on their part, and I guess my mistake for paying?

-------UPDATE-------

The owner of the company contacted me immediately regarding this issues and was extremely profession, as was Heather that called me the next. Now I understand that as a company that you have problems and issues, but how you resolve those problems is what makes a company fair and just in the eyes of the customer.

Because of they way they handled this issues, I will use Go again and I will trust the work that being done at my home.

Thank you for your follow-up, you did not have to do that, and thank you for resolving this issue to my satisfaction.

Bob B.

They initially responded to my need for plumbing services through Yelp. I gave them information about the job and they asked for my number which they said they were going to pass on to their "Plumbing Manager." Never heard from the Plumbing Manager or from Sammer again. The least they could have done was to let me know they weren't interested in the job so I didn't wait for them. I waited giving them adequate time to get back to me but they never did. Their loss is my gain! I did some internet research and figured out how to take care of the plumbing issue myself. Saved me hundreds of dollars! To think the last two times this issue happened I called a plumber in to take care of it. Not anymore! I won't bother with Go Heating & Air Services next time I have other plumbing needs nor for Heat and Air needs. They couldn't be bothered to get back to me and wasted valuable time. Good, timely communication and good, timely service is what earns my patronage.

William B.

Very professional, on time, neat, and have competitive pricing.

Glenn T.

Go did a great job installing my Nest Thermostat. They were able to provide me a fixed quote and get out to do the work quickly. The tech was friendly, knowledgeable and had the Nest thermostat installed and online within an hour or so.

Kim C.

Jeff was fast and efficient. He had our problem fixed in no time and we slept safe the same night. I will definitely use him again if we have any heating and air issues.

Michael B.

Great job. Arranged for a same day appointment through Heather. Wesley made it out at the scheduled time. Polite, professional and a real solid wealth of information. Great job.

Gabe W.

The tech showed up on time, understood his business and did a great job with my summer tune-up. A little pricey on a capacitor (which is why he didn't get 5 stars) but overall a good job. I'll use them again...but I'll have my own capacitor just in case.

Eric R.

Friendly technicians that came and turned on my unit. They didn't fix the problem, which is all I care about. The wires in the unit were exposed and they just said I had a bad compressor. The issue for me was the technicians I had spent most of the time pretending to work because all they did was turn on my break and the cap on my backyard unit. The rest of the time they spent selling me on some service plan. I spent almost 300 bucks for them to come out and not fix the actual problem. There are better techs in DFW.

Tony K.

What a great experience: Incredibly professional, called ahead to set appointments, texted with technician arrival updates, courteous, wore booties on their feet to protect our floors, extremely knowledgeable, made sure we understood the work done and that we were comfortable before they left. They found a problem in our system that has been there for about 7 years which no other company has pointed out. They will be getting additional work from me because of it!
This is the second time I have had them out to service my equipment and will continue to use their services.
Their pricing is competitive (if you want to test it, ask them how much they charge for a pound of refrigerant vs one of the big names you see advertising on cable stations)