GO Heating, Air & Plumbing

Kevin V.

The technician, William, arrived on time on the earlier side of the arrival window. He was quick and efficient in diagnosing and explaining the problem. Turns out it was just a capacitor that he quickly replaced. I wasn't at home, but my mother-in-law was there and he was very polite and respectful. The price of the repair was very reasonable. I will definitely use their services in the future.

Luis S.

I don't agree with their ethics. Yes its good customer service and yes its good quality work. No they are not honest and what could be a easy fix they suggest you need a whole system costing you thousands of dollars. Shame on you lerking on people that don't know their stuff and trying to earn a quick buck.

Moe M.

Our AC unit when out out of nowhere! We purchased our house new in 2018. I called my builders and they said it was out of warranty, I was shocked. So I went on to search for an AC company near me and they came up and had great reviews I thought to give them a shot. John was a really nice guy, as soon as he arrived started checking out the unit. Within 30 minutes he brings me out and tells me that it's not my unit. but something exploded. Turned out the part was under warranty!!!!!

Overall experience was absolutely amazing, they even pressure washed my units so they wouldn't over heat from all the dirt! Definitely recommend them.

Tess M.

I would give a ZERO if I could. I found Go Heating, Air & Plumbing on thumbtack and requested a tech come out to clean my dryer vent. The tech arrived, looked at the vent, addressed a few concerns with the dryer vent, and said they would like to check out the HVAC vents to quote, if needed. I agreed- there's no harm in having "experts" look into additional services. BIG MISTAKE. The tech left quoting me EVERYTHING BUT the dryer vent. I was told my HVAC was a "ticking time bomb" and needed to be replaced immediately. This is a $10k investment and obviously concerning. In a panic, I had two people out to get a second and third opinion. They two additional opinions BOTH said the unit was fine but needed a cleaning. I was willing to just assume good intent and leave it be but wanted GO Heating, AIr & Plumbing to know the result and see if the dryer vent was something they could quote. They could not quote the dryer vent (news to me). So, they came into my home, created an urgent/chaotic situation, didn't address the concern I hired them for and, instead, tried to scare me into an urgent decision. I heard from the manager there, Chris. I explained to him what was going on and declined to work for him. I wanted to keep him in the loop of what was going on and all I needed was an apology to move on without having to write this review. Instead of apologizing, I received a full explanation of why they did a good job placing the blame on me for not taking their advice. I would not recommend working with this company and I'm very disappointed in the service I received.

Adam S.

Lately they seem to be very expensive and upwelling dubious additions to projects, additions that I can quickly look up and see they aren't anywhere near as expensive compared to their quotes. I'd get competitive quotes before booking these folks on any job.

David E.

Montrell Garrett did a fabulous job servicing our air conditioning unit in a mid-rise condo in downtown Dallas. We get regular service from Go Heating and Air. They come out twice a year to perform all sorts of tests on the air conditioning compressor unit inside of the condo. I was surprised today to learn how comprehensive those tests actually are. They take off the panels of the unit and check the coils and do electronic tests on the unit; it is all quite impressive. Montrell went above and beyond by explaining what he was doing and also by sharing information about the importance of a surge protector. We had him install a surge protector and are glad that our unit is protected. Go heating and air services many clients in our building. I recommend them because they are reliable.

Robert E T.

Disappointed by the installation team's work on a new condenser, evap coil and supply plenum. The result: a new, malfunctioning system that didn't cool as well as the old system from 2004 -- couldn't cool the house below 76 degrees and the airflow wasn't balanced at all; some vents pushed air well, others barely a whisper of air.

All told, it required multiple phone calls and appointments with their team to diagnose the problem and correct the mistakes the first installation crew made. To their credit, the second crew did the work correctly and efficiently, something the first crew was incapable of accomplishing.

The salesman was unprofessional (he offered harsh criticism of competitors and a GO colleague), the first installation crew was ploddingly slow and inept, especially one member who attempted to charge me an additional $5,500 (replace entire ductwork that I suspect he damaged) to make the new system work as well as the old, failing system. The second installation team installed dampers and replaced yards of ductwork for no charge. Imagine that.

To sum up, unless you want to hire a poorly organized company that is abhorrent at communicating amongst its dispatch, sales, and installation teams, I highly recommend you avoid choosing GO for your heating, plumbing or AC needs.

Update: Thank you, Sam, for calling, listening and doing your best to improve our experience with GO. I'm hopeful your company takes the feedback to heart and adjusts its practices accordingly.

Chrissy O.

the owner was concerned and reached out to me and did refund me some of the money, and said that he would guarantee the work which was very nice of him

Chris T.

Very happy with the service provided by GO HAP. They not only replaced my garbage disposal in a timely manner but also fixed the positioning of the original pipes so the sink wouldn't clog.

They also replaced the bathroom sink pipes. The job was done in less than 2 hours and no mess was made. Prices seemed fair. Thank you for all the help!

Kathy M.

After not having a great experience with another plumber, I was hoping Go Plumbers would be an improvement and save the day. And they did. David Gilmore assessed my mother's kitchen plumbing issues thoroughly and that's an understatement. If he hit a snag, he quickly figured it out. His friendly attitude and knowledge was a relief. It was a little more expensive, but when you know a great job was done, it's worth the extra cost.