GO Heating, Air & Plumbing

David E.

Montrell Garrett did a fabulous job servicing our air conditioning unit in a mid-rise condo in downtown Dallas. We get regular service from Go Heating and Air. They come out twice a year to perform all sorts of tests on the air conditioning compressor unit inside of the condo. I was surprised today to learn how comprehensive those tests actually are. They take off the panels of the unit and check the coils and do electronic tests on the unit; it is all quite impressive. Montrell went above and beyond by explaining what he was doing and also by sharing information about the importance of a surge protector. We had him install a surge protector and are glad that our unit is protected. Go heating and air services many clients in our building. I recommend them because they are reliable.

Robert E T.

Disappointed by the installation team's work on a new condenser, evap coil and supply plenum. The result: a new, malfunctioning system that didn't cool as well as the old system from 2004 -- couldn't cool the house below 76 degrees and the airflow wasn't balanced at all; some vents pushed air well, others barely a whisper of air.

All told, it required multiple phone calls and appointments with their team to diagnose the problem and correct the mistakes the first installation crew made. To their credit, the second crew did the work correctly and efficiently, something the first crew was incapable of accomplishing.

The salesman was unprofessional (he offered harsh criticism of competitors and a GO colleague), the first installation crew was ploddingly slow and inept, especially one member who attempted to charge me an additional $5,500 (replace entire ductwork that I suspect he damaged) to make the new system work as well as the old, failing system. The second installation team installed dampers and replaced yards of ductwork for no charge. Imagine that.

To sum up, unless you want to hire a poorly organized company that is abhorrent at communicating amongst its dispatch, sales, and installation teams, I highly recommend you avoid choosing GO for your heating, plumbing or AC needs.

Update: Thank you, Sam, for calling, listening and doing your best to improve our experience with GO. I'm hopeful your company takes the feedback to heart and adjusts its practices accordingly.

Chrissy O.

the owner was concerned and reached out to me and did refund me some of the money, and said that he would guarantee the work which was very nice of him

Chris T.

Very happy with the service provided by GO HAP. They not only replaced my garbage disposal in a timely manner but also fixed the positioning of the original pipes so the sink wouldn't clog.

They also replaced the bathroom sink pipes. The job was done in less than 2 hours and no mess was made. Prices seemed fair. Thank you for all the help!

Kathy M.

After not having a great experience with another plumber, I was hoping Go Plumbers would be an improvement and save the day. And they did. David Gilmore assessed my mother's kitchen plumbing issues thoroughly and that's an understatement. If he hit a snag, he quickly figured it out. His friendly attitude and knowledge was a relief. It was a little more expensive, but when you know a great job was done, it's worth the extra cost.

Dede M.

I called GO at approximately 3:30pm on a weekday afternoon. I was told that if they sent a plumbing that it would be an after hours $185.00 charge. Ray called from GO and I explained that our AC repairman had diagnosed that our leak was from the ptrap in the attic and would require replacement by a plumber. He argued with me insisting that their AC department would handle this issue. He was condescending and rude and actually sent an AC person instead of a plumber. The AC man said that it would need their plumbing department and he would not charge us for his trip. Finally a plumber arrived and it was Rude Ray who quickly replaced the ptrap and billed us for $438.00 which was the "after hours" service call and replacement of the ptrap. To add insult to this entire process GO charged my account three separate charges of $438.00 and it took two days to correct their overcharges.

April B.

One of the pipes in our house is leaking due to the winter storm and power outages. I contacted Sammer through Yelp and while they were not able to come out to help, he did get me on the schedule as soon as possible and gave us some handy tips to get through the week wait until our scheduled appointment. I was able to find another plumber available to fix right away but appreciate Sammer doing everything possible during this crazy time to help us. Plan on reaching out for scheduled maintenance going forward

Nyla K.

I highly recommend GO Heating, Air and Plumbing. I contacted them during the winter storm in an emergency situation with my rental property and not only did they respond immediately, but scheduled the appointment two hours later. The tech was knowledgeable, honest, and diligent. He quickly assessed the situation and remedied it. He could have up-charged me for the treacherous weather conditions, but this company did not take advantage of me. It's hard to find honest, knowledgeable, and trustworthy people in this business. I will certainly be calling them again in the future when the need arises. Thank you!!

Michael K.

They came out multiple times to fix a problem they created and finally gave up. I hired another plumber who fixed it in 10 minutes. Nice guys but didn't do well at all.

Jaclyn K.

$400 for a valve replacement that took 20 minutes to complete. I should have watched a YouTube video and done it myself for 10% of the cost.

Was told part of the cost was because I needed "social order" parts, but the technician refused to tell me how much the parts cost when asked. Furthermore, what kind of "special order" parts can be picked up within 30 minutes?

Appreciate Sammer's comment and understand that it costs money to run a business. The point is not that I agreed to the cost or paid it. The review is to warn future customers that they will almost definitely overpay for simple services. I should have pushed back more in the moment and would advise others to be cautious.