Go Green Express Home Services

Cece P.

Simply stated, this company is DISHONEST. Their pricing is predatory and their professional recommendations CANNOT be trusted. We had a Navien unit installed by GoGreen for our elderly parents in 2017 (as recommended by Go Green). They advised that the system would be the most cost effective and efficient. One year after the install we were advised to do an antifreeze treatment ($2,200) and then subsequently, to have a water sanitizer installed for $5,000. While we did follow through with the antifreeze treatment we declined the water sanitizer. Now, at our most recent annual check up in 2020-we were told that the ""system needs major repairs""-so much that the issues could not be told to me over the phone and an additional ""service"" appt (not covered by the service plan) was now needed. In addition, the annual tune up ""could not be performed"" due to the status of the system (again- even though the issues were not be defined to me) *see pic below. Finding it ironic that this much service would be needed for a system that was less than three years old, we had another HVAC company- who had much more reputable reviews come to do the tune up. The tune up was completed with no problems and we were advised that the system is in good working condition *see pic below. When I asked about the recommendations, from Go Green they advised that unfortunately many HVAC techs must sell services in order to get commission and that the recommendations were not at all needed. I also read other negative reviews which mentioned the same themes where the sanitizer was being recommended. I find that incredibly disappointing and wonder how much money, time and stress we could have saved by going with a different company from the beginning. I hope that this honest and detailed review can provide forewarning for other who are considering hiring Go Green for their HVAC needs. We will never do service with them again.

**Also if you check out the 61 ""not recommended"" reviews on this page you will see more reviews with the same themes; damage control must have been done but you can still read the reviews**

Teri R.

phil came out immediately fixed my problem was fair and honest will definitely be calling this company again

Jeff L.

This company charges 300-400% of what any job costs. Their estimates are even worse. I had them come out last summer (2019) and charge me $1200 for something I could have done myself for $40 once I researched it. That same part seemed to have failed this summer (2020) but all it was, was a loose connection that go green hooked up but instead I was told I needed a new a/c system for 6K. I will never use them again for anything.

Vlad T.

Terrible wouldn't recommended them,
Too Expensive
Got a crazy estimate, will look for some one more honest

Knute Y.

I had a GGEHS maintenance agreement and my furnace was acting up. We called them to get someone to take a look at it. They started off saying there was an additional $49 service fee plus any parts and labor. Well the technician was here and determined that the flame sensor was bad. We had them replace it and were handed a bill. The bill lists the service charge of $49, then the flame sensor at $430.27, then a diagnosis fee of $381.67, then tax at $34.96. They then discounted the $430.27 cost of the sensor, for whopping total of $465.23 The part, which is readily available, cost about $25+/- and the technician was here for less than an hour. To make matters worse I googled my furnace's issues and got the same answer as the tech, got the part prices and availability, and watched videos on how easy the part was to change. Now I feel even dumber than before. Never again with them!

Marian J.

DO NOT WASTE YOUR MONEY on this Company! They came out twice. The second time was for our water heater. Though the technician was very nice, he explained the problem and said we were better off with a New Water Heater. They took Half the cost as down payment. After getting another plumber the problem was fixed in two minutes!! It just needed to hit a reset button. Go Green Charged us $400. Admin fees. They will not refund our full down payment. After talking with a previous worker, we learned that the employees of Go Green work on Commission And The Company used to be called by another Name.
Definitely Call A Plumber First!
PLEASE Be Careful who you trust!

Eli T.

HEEELP!!! Called them down for a leak, they came down and said that the charge would be $483 to break open the Sheetrock (1.5 sq ft) to see what the problem is... $483 just to break the Sheetrock open to see what the issue is?
I asked what it would cost if its a broken pipe and he said it can be in the range of $1,500...I sent them away and got it all done for $250. Scary how these people have such a good rating with such craziness. Save yourself the heartache and call an honest plumber

J K.

My elder parents have used this company for central air conditioning services and oil burner services. The act very professional and courteous, however it always seems to be very expensive and they have twice now come up with additional work that needs to be done. They charged my parents $1500 for work they supposedly needed on the oil burner. They were called in for a $185 oil burner tune-up. Two days later, they had no heat at all and it lead to the process of removing the oil tank from the ground and installing a new tank in the basement. That cost another $5000. It seems to me they have taken advantage of the fact that at their age, they could not go down to the basement or up in the attic (a/c) to see for themselves. This could be the case ... or the prices are out of control. We won't be calling them again. Recommended by Home Advisor.

Michael S.

RUN AWAY!!!!!! I had a well pump installed by Go Green in March of 2015 & exactly 5 months after the warranty was up which was August 2nd 2018 the pump stopped working. I called Go Green & they're only concern was to charge me over $300 for a house call to diagnose the situation. I called my plumber who diagnosed at no cost & concluded that it was not electrical but the pump died. He pulled the well pump & to his surprise the wiring was not secured to piping every 3 ft. but 8 ft. causing the metal to show & arcing occurred effecting the pump. The pump had been buried under a pile of dirt & rocks 150 ft. down causing pump to die way before it's time. I spent over $7000.00 in 2015 & called to see if in good faith Go Green could reimburse at least some of the $2500.00 I had to pay to replace the pump & they refused. I have never written a review before but I felt this was too important to not let other consumers know.

E B.

RUN! We spent $14k on a new furnace and heat pump 2 years ago and we have YET to have it working correctly after too many service calls to count. Today we came back to an indoor temp of 93 (thermostat set at 75) after leaving to run errands for a few hours. The system should blow cold air, it continues to blow HOT air on the 'cool' setting. It's incredibly inconvenient when you have a 13 Month old! Never in my life have I felt more ripped off.

Tried charging us over $600 to replace the seal on a toilet. Turns out the flange was cracked and quoted me $1200 to replace the $12 in parts. I did it myself.

Absolute WORST at problem solving and now I'm stuck with a (STILL) incorrectly wired central air system in my house. Think about it... $14 THOUSAND dollars