Go Direct Services

Devon T.

Wow! I was so nervous at first. My kitchen flooded on a holiday. This was the third place I called. The tech, Luis, was assigned to me. He was caught up on another fix but kept me updated the whole time. He worked after hours on a holiday and gave me his word he would get to me. He came through. He was professional, courteous and so considerate. He explained everything in detail. I would HIGHLY recommend Luis Valadez with Go Direct Plumbing for any job.

Richard ..

I contacted this company to have them come and set two toilets. They quoted me a price and I set the appointment a week down the road. They called me back 3 days later and indicated that the quote would be several times higher than they had given me. I cancelled the appointment. I would not recommend this company. This practice is called bait and switch.

Rxx X.

I had Go Direct come out and do an emergency sewer repair, they were very friendly & efficient. They got me on the schedule immediately and helped me get through this situation quickly. Definitely would recommend Go Direct!

Bee W.

Luis was good to deal with during the estimate. He was knowledgeable and f professional. His crew was polite and didn't bother me at all. I ran a power cord for them to my plug indoors but otherwise they didn't bother me at all. The job was completed in a timely manner. Suzanne in the office was also great as she handled the management company and HOA wanting me to replace all the landscape rock and mulch.

Matt H.

Honesty and integrity are the first two words that come to mind with Go Direct. A few years ago i hired one of the major pluming companies in the metro area to come snake out my old clay pipe mainline after it was starting to back up due to roots. They gave me a doom and gloom sales pitch saying that i needed to replace it ASAP and that it would cost me 27K. I called Go Direct to get a 2nd opinion and they sent out Luis who was fantastic to work with. He sent a camera from the floor drain in my basement out to the city sewer and showed me what was going on. While he said we would need to eventually replace the old clay pipe from the house to the street and as long as we kept snaking it a few times per year we would be OK while we saved up to replace. His bid came in significantly (and i mean significantly) less than my first quote. I used Go Direct to snake our line a few more times to snake out and recently hired them to replace the line from the house to the street. The crew was respectful to my property and did a great job cleaning up after. I would absolutely recommend these folks to anyone looking for an honest and reliable company to snake or replace their mainline.

Vickie R.

Called GoDirect on March 27, 2021 to scope the main drain. They came out the next day, but the guy who showed up took our money and said he would need to come back the next day. He showed up the next morning with his boss who chewed him out (in spanish of course). They scoped the drain and said all was good and that they would send us the video and report in a couple of days. I have called them several times trying to get the report and video from them with NO luck. The one who answers their phone has not been very polite at all. He says he has sent it and refuses to double check to make sure that he has our email correct. I paid them for a service which includes getting a written report along with a video! I had to hire a another company to come out and scope the drain and get us the information we needed. The house was under contract to sell. When you pay a company you expect them to follow through. All I can say is that I would NEVER recomend GoDirect unless you want to overpay and not get what they promise! I WANT MY MONEY BACK SINCE I PAID FOR NOTHING!!

Lawrence H.

Update: I still give Go Direct 5 stars for the field crew work.

However, Rudy in the office needs to learn customer support and basic communication skills. His lack of these two vital skills can frustrate even the most patient people. It appears he is confused on Insurance parameters. It might be laziness on his part. Not assisting his paying customers request to recover funds from the homeowner insurance for verified existing trees. He simply will not open emails that have photos clearly showing a tree prior to the work performed or even acknowledging the Go Direct crew members in the same photo. Over three weeks have past without a response. We have to continually call and when we do get through it is like speaking with a moron. He has pushed me to lose my cool and will direct future work away from this organization. I don't want my friends or family to have to work with this type of Incompetency.

Ker G.

Only 15 months after a drain pipe replacement we have to have the whole thing replaced! $6k down the drain!!!! And now because they messed everything up it is going to cost $10k.

Karry D.

I had a similar experience as Caroline H. during the same week. I hired this company to come out and check a rental property in downtown Denver for a clogged kitchen sink. I was told it was $99 for drain clean up to 100 ft of cable and anything further would be a $375 minimum. Fair enough, I was told upfront on the possibility of additional charges. I never received a call from the tech on what was the issue with the drain, what work was completed on the drain, or that the job was even completed. The company office contacted me a week later asking for a correct email for billing, I gave them the email but never received an invoice from them via email. I soon received a text with an invoice $99 drain clean and $100 Excess Stair Access....... well this was a new development and never mentioned as a possible charge or verified with me prior to the work being done or charged. I still never heard what the issue was with the sink. The apartment is located in an old historic building in the ballpark area, there are 3 flights of stairs, but I have had dozens of vendors and deliveries over the years and not one charge for Excess Stairs.... I split the difference with the company and paid $50 for the excess stairs but won't be using them again. Poor communication and shady billing practices

Caroline H.

We hired this company to come out and do a sewer scope on a rental property that we just went under contract on. They came out and then sent an invoice with a recommended follow up procedure. No price, no explanation of why or what what it was. I emailed back, thanking them for coming out and asking the price on the recommended follow up work. I received an email back saying it's $1,100, again with no explanation of why or what exactly it entailed. I called the office and asked if they could explain what they saw that indicated the procedure needed to be done and what exactly the procedure was. The guy I was talking with said, ""Didn't you get the email? We told you in the email what it needs."" I said, ""yes but I'm wanting to know why the pipes need it and what the procedure entails"". And again he said, ""it's in the email so what do want?"". At this point, I'm shocked by his attitude and tone of voice. I'm in the car with my husband on speaker and he grabs the phone and again asks, ""what did you see in the pipes that indicated we need to get the follow up work done?"" And the guy responded, "" I don't understand the disconnect. It says in the email what needs to be done."" At a loss, my husband said, ""we are driving and can't look back at the email right this minute. Can you please tell us what you saw in the pipe? It it clogged? Deteriorating?"" And he finally said, ""well is has scale.""

We said thanks and hung up. We will be getting another company to come and complete the work but will not be using them. The only reason I gave 2 stars is that they did come out and complete the scope. The level of customer service deserves zero stars.