Go Direct Services

Ray C.

My review keeps being taken down, why I do not know because it's absolutely true.
Sadly I hired Go Direct to replace my main water line. They were super cheap at $3500.
The old saying of you get what you pay for never rings louder.

As planned, they started to pull the old galvanized line, unbeknownst to me the pipe broke and they brought in an excavator and dug a trench completely trashing out my sprinkler system or anything else that was in the path and left without informing me of the damage they caused.

Only one of the workers spoke broken English, all others were strictly Spanish speaking.
They are next to impossible to communicate with.
They did agree to fix a portion of their damage but that's it.

If you're needing a bunch of workers that can't speak English running around your property using an excavator with total impunity, Go Direct fills the bill.
The 5 star reviews you see are shills.

Judy J.

After being voted a 5 Star Real Estate Agent 9 years in a row and selling homes in the Denver Metro area for over 24 years, Go Direct is my ""go to"" company for my Buyer's and Seller's sewer scopes. They show up on time, are professional and knowledgeable. Thanks so much to Suzanne and the rest of the staff at Go Direct for helping my Clients and myself!

Emma B.

They were able to come out right away and were able to tell me that the problem was one I could easily solve by buying a 40 dollar replacement part at a hardware store. He told me that he would also happily do it but that the standard price for installation was 500 dollars. It is rare that someone will tell you the best solution instead of just the one that most benefits their company and I know who I'll be calling for all my future plumping needs!

Janna W.

I had a 17 foot underbelly in my sewer line that was 16 feet under the road in front of my house. After about 5 quotes, Go Direct was the most affordable. They came the day it was scheduled and completed the repair in one day. Their workers were very friendly and cleaned up after themselves. A couple days later they came and applied the asphalt to the road. Very happy with their work and they were very easy to work with. I would highly recommend using them for sewer repairs.

George B.

I called GoDirect to come and unclog my main drain. He quoted me a price before coming out the next morning. I think his name was Luis. He got my drain unclogged and scoped the drain for me because I had a hunch I needed the clay pipe replaced. The scope was included in the price that was quoted upfront. He never added additional charges. The price he quoted was the price I paid. And it was lower than some places charge for a scope or a drain cleaning. He did both for Hi one low price! Anyways we scheduled the main line replacement for 2 weeks later. Again cheaper than expected. The crew was out first thing in the morning and had the pipe dig out by 10. Pipe replaced and out by mid afternoon. They did a great job. They've obviously replaced a lot of pipe. Highly recommend for drain cleaning, scopes, or main line replacement.

Rae R.

I had an excellent experience with Luis and Go Direct! My sewer backed up (what a mess!). Despite the fact that it was the week-end, I had two services scope and estimate the job. Both came in about the same amount of $$, but Luis was extremely professional and made a serious effort to remove the clogs without rebuilding the sewer line. When that didn't work, he gave me a detailed estimate and had a crew of 5 out the next morning to replace the affected sewer line. They gave me a usable sewer line in 1 day, and came back to put in the rebar and pour the alley cement 2 days later. They did a decent job of cleaning up after each stage. The Go Direct crew was careful of my landscaping, but some tree root exposure was unavoidable in trenching to the alley. After the job, Luis took the time to bring over root stimulator to help fertilize and salvage the affected tree! And he again camera-scoped the completed sewer line so that I could see the result. His follow-up was impressive! Good experience/great service.

Robert L.

Do not use this business. My review keeps being taking down. I have no idea why, because it follows Yelps guidelines. Looking at the fact that they only have ""5 star"" reviews, I can't help but think that Go Direct somehow is being able to remove the bad reviews. Long story short - They caused many issue during the job, hassle to get them to fix , or take financial responsibility.

Allan B.

I'm really pleased with the recent service we got from Go Direct and Stone & Concrete, Inc. We had our home sewer line scoped and replaced for a reasonable price with no complications. Fortunately our pipe was good under the street still, so only the yard had to be dug out. Luis was great with the estimate and coordinating the crew of three more including Manuel and another Manuel (one of three crews at this time). Though we weren't in an emergency situation, we were impressed by how short a time there was from first call until job done. Suzanne, Rachel, Julia and others at the office were great with billing and likely all the required contacts for pre- and post- inspections for all wired, gas, water and sewer utilities. We were impressed by the discussions that led to our new installation being code-compliant with the right materials. Go Direct did excellent clean-up after the work, not leaving us with a giant pile of dirt in the yard like some other companies are known for. We would choose Go Direct again for price, quality and safe competent work.

Rachel M.

Replacing a sewer line is not fun, but if you have to do it, choose Go Direct. They were quick, efficient, and also reasonably priced. Luis responded to my desperate phone call with a visit in under 2 hours (on the 4th of July holiday no less!). Within 15 minutes, he had mapped our sewer line ~ another pluming company previously spent over an hour trying to do this and got no where. A full Go Direct team arrived first thing the next morning. By the end of the first day we had limited service restored and by day two, we were fully back online. Our yard was put back together and it was like it hardly ever happened. Thanks Go Direct for taking care of our nightmare plumbing problem so seamlessly.

Matthew H.

I recently had Go Direct replace my entire sewer connection. Excellent service from start to finish. And they were cheaper than the other estimates I received by far.

The project manager Luis was very polite, professional and knew his craft. He accurately located the key points of my line with the camera locator: transition from cast to clay pipe, location of blockage. (The other company I called for locate did not do this, they only located the blockage and assumed they could find the exit from the house.)

And Go Direct did the camera locate for free because it was part of the estimate. They were confident enough that I would contract with them that they did the locate for free. (Its hard to find anyone to do a camera inspection for free unless you get other services.)

The construction crew arrived about 8:30a for the work. Maybe 5 guys showed up. All were native Spanish speakers, a few spoke English too. No language barriers to worry about. (Hey, we live in Denver, its 2016, if you don't know a little Spanish by now, its time learn.) I did learn that ""Jimmy Johns"" universally translates...

They went right at it, carefully dug my yard, pulled the curb, and dug the street with a backhoe, (again, hand digging around utilities) they did their best to not mess up the tree in my front yard, too. The project manager, Luis showed up for a while to make sure things were going well. There were a couple of other guys who were experienced and took charge, so I didn't worry that he wasn't there the whole time. I think that they were out by 5:30p including clean up. Wish I remembered all their names, great guys, hardworking, polite, professional and competent.

They were considerate of my neighbors.

And like all construction-repair jobs, they found some funky stuff, I had to make some phone calls to get things worked out, they worked around me making phone calls. There was no down time due to unexpected events. Luis went in the trench and took some pictures for me so I would have documentation of the project. Again, nice guy.

My connection goes into the street, so they had to do asphalt removal, and also had to remove the curb and gutter due to some utility issues. They hand-dug around utilities.

They do asphalt and curb and gutter, they come back a few days later to do it. Curb and gutter was not a part of the estimate, they added $600 to replace my section. Seemed reasonable to me. Another thing to note is that sprinkler repair and sod is not part of the estimate. They did offer to do that work for a little more. Sod and sprinkler pipe is cheap and easy; I can do that myself.

Again great service, great employees, I've been recommending them to my neighbors without hesitation.

If you need a sewer repair, by all means get multiple estimates, just make sure one of those estimates is from Go Direct.

And if you do use Go Direct (and you should) buy the guys some drinks and snacks, they work hard and they appreciate the thought.