Go Direct Services

Lawrence H.

Update: I still give Go Direct 5 stars for the field crew work.

However, Rudy in the office needs to learn customer support and basic communication skills. His lack of these two vital skills can frustrate even the most patient people. It appears he is confused on Insurance parameters. It might be laziness on his part. Not assisting his paying customers request to recover funds from the homeowner insurance for verified existing trees. He simply will not open emails that have photos clearly showing a tree prior to the work performed or even acknowledging the Go Direct crew members in the same photo. Over three weeks have past without a response. We have to continually call and when we do get through it is like speaking with a moron. He has pushed me to lose my cool and will direct future work away from this organization. I don't want my friends or family to have to work with this type of Incompetency.

Ker G.

Only 15 months after a drain pipe replacement we have to have the whole thing replaced! $6k down the drain!!!! And now because they messed everything up it is going to cost $10k.

Karry D.

I had a similar experience as Caroline H. during the same week. I hired this company to come out and check a rental property in downtown Denver for a clogged kitchen sink. I was told it was $99 for drain clean up to 100 ft of cable and anything further would be a $375 minimum. Fair enough, I was told upfront on the possibility of additional charges. I never received a call from the tech on what was the issue with the drain, what work was completed on the drain, or that the job was even completed. The company office contacted me a week later asking for a correct email for billing, I gave them the email but never received an invoice from them via email. I soon received a text with an invoice $99 drain clean and $100 Excess Stair Access....... well this was a new development and never mentioned as a possible charge or verified with me prior to the work being done or charged. I still never heard what the issue was with the sink. The apartment is located in an old historic building in the ballpark area, there are 3 flights of stairs, but I have had dozens of vendors and deliveries over the years and not one charge for Excess Stairs.... I split the difference with the company and paid $50 for the excess stairs but won't be using them again. Poor communication and shady billing practices

Caroline H.

We hired this company to come out and do a sewer scope on a rental property that we just went under contract on. They came out and then sent an invoice with a recommended follow up procedure. No price, no explanation of why or what what it was. I emailed back, thanking them for coming out and asking the price on the recommended follow up work. I received an email back saying it's $1,100, again with no explanation of why or what exactly it entailed. I called the office and asked if they could explain what they saw that indicated the procedure needed to be done and what exactly the procedure was. The guy I was talking with said, ""Didn't you get the email? We told you in the email what it needs."" I said, ""yes but I'm wanting to know why the pipes need it and what the procedure entails"". And again he said, ""it's in the email so what do want?"". At this point, I'm shocked by his attitude and tone of voice. I'm in the car with my husband on speaker and he grabs the phone and again asks, ""what did you see in the pipes that indicated we need to get the follow up work done?"" And the guy responded, "" I don't understand the disconnect. It says in the email what needs to be done."" At a loss, my husband said, ""we are driving and can't look back at the email right this minute. Can you please tell us what you saw in the pipe? It it clogged? Deteriorating?"" And he finally said, ""well is has scale.""

We said thanks and hung up. We will be getting another company to come and complete the work but will not be using them. The only reason I gave 2 stars is that they did come out and complete the scope. The level of customer service deserves zero stars.

Victor B.

I had Go Direct Plumbing come out to our home today to do one of their advertised $79 scope and clean out specials. Erick was prompt, courteous, and very thorough through all aspects of the job. My scheduled window was between 10 am and noon and he was here right around 9:55. While he was scoping our sewer line he made sure I understood exactly what we were looking at on the monitor and answered any questions I had. Also offered up friendly conversation while I observed. The other thing I enjoyed about Go Direct is that the price advertised is the price I paid. There wasn't any attempt to upsell or tack on any additional fees. I'd definitely recommend Go Direct for any of your plumbing needs.

Stephen A.

I used Erick twice in August for 2 rental properties. The work was to view the sewer lines for problems. 1st location no problems encountered .
2nd location found cracks near the tap and roots not bad enough yet to deal with now. There costs are reasonable, they are prompt and wear a mask. I would use their service again.

Andy H.

I have to deal with contractors routinely between living in an 1800's house as well as owning investment property. You know how many times a contractor has truly exceeded my expectations? A handful of times in many years - Go Direct is one of them.

I hired them to replace our 1/2"" lead service line with a 1"" (copper) from the house to the main (not just to the meter). Their pricing was fair compared against numerous other bids. They had a huge crew and did almost everything in one day (had to return the following morning to seal up the opening in the road).

The professionalism and attention to detail is something you just don't run across very often on projects like this. They even swept up the sidewalk after they reseated the panels... the office staff and estimator were also very pleasant to deal with.

If you're going to try to take advantage of Denver Water's $3,800 lead replacement rebate, I highly encourage you to consider these guys; they are the best.

Charmaine P.

They showed up within 2 hours of calling and got the job done for a great price! Everyone else I called charged more and some couldn't come for several days. That doesn't really work for a flooding basement. Thanks Luis!

Cori B.

Our basement drain was backing up. The plumber came out and looked at the basement drain and ended up running a camera through our lines. Said we had some minor build up but nothing to be concerned about. 4 days later the drain backed up with all sorts of black material with a foul odor. I called Go Direct and they scheduled someone to come out 2 days later and provided me a 2 hour window. They never showed up. Needless to say, we are trying to get a refund and will be calling someone else.

Chad P.

Go Direct has helped us a number of times. Eric is a great plumber, he explains all the details, is timely and does great work. They have reasonable pricing and availability. They offer free estimates unlike a lot of other companies that tend to overcharge just to look at things let alone to come out and fix things.