Go Direct Services

Caroline H.

We hired this company to come out and do a sewer scope on a rental property that we just went under contract on. They came out and then sent an invoice with a recommended follow up procedure. No price, no explanation of why or what what it was. I emailed back, thanking them for coming out and asking the price on the recommended follow up work. I received an email back saying it's $1,100, again with no explanation of why or what exactly it entailed. I called the office and asked if they could explain what they saw that indicated the procedure needed to be done and what exactly the procedure was. The guy I was talking with said, ""Didn't you get the email? We told you in the email what it needs."" I said, ""yes but I'm wanting to know why the pipes need it and what the procedure entails"". And again he said, ""it's in the email so what do want?"". At this point, I'm shocked by his attitude and tone of voice. I'm in the car with my husband on speaker and he grabs the phone and again asks, ""what did you see in the pipes that indicated we need to get the follow up work done?"" And the guy responded, "" I don't understand the disconnect. It says in the email what needs to be done."" At a loss, my husband said, ""we are driving and can't look back at the email right this minute. Can you please tell us what you saw in the pipe? It it clogged? Deteriorating?"" And he finally said, ""well is has scale.""

We said thanks and hung up. We will be getting another company to come and complete the work but will not be using them. The only reason I gave 2 stars is that they did come out and complete the scope. The level of customer service deserves zero stars.

Victor B.

I had Go Direct Plumbing come out to our home today to do one of their advertised $79 scope and clean out specials. Erick was prompt, courteous, and very thorough through all aspects of the job. My scheduled window was between 10 am and noon and he was here right around 9:55. While he was scoping our sewer line he made sure I understood exactly what we were looking at on the monitor and answered any questions I had. Also offered up friendly conversation while I observed. The other thing I enjoyed about Go Direct is that the price advertised is the price I paid. There wasn't any attempt to upsell or tack on any additional fees. I'd definitely recommend Go Direct for any of your plumbing needs.

Stephen A.

I used Erick twice in August for 2 rental properties. The work was to view the sewer lines for problems. 1st location no problems encountered .
2nd location found cracks near the tap and roots not bad enough yet to deal with now. There costs are reasonable, they are prompt and wear a mask. I would use their service again.

Andy H.

I have to deal with contractors routinely between living in an 1800's house as well as owning investment property. You know how many times a contractor has truly exceeded my expectations? A handful of times in many years - Go Direct is one of them.

I hired them to replace our 1/2"" lead service line with a 1"" (copper) from the house to the main (not just to the meter). Their pricing was fair compared against numerous other bids. They had a huge crew and did almost everything in one day (had to return the following morning to seal up the opening in the road).

The professionalism and attention to detail is something you just don't run across very often on projects like this. They even swept up the sidewalk after they reseated the panels... the office staff and estimator were also very pleasant to deal with.

If you're going to try to take advantage of Denver Water's $3,800 lead replacement rebate, I highly encourage you to consider these guys; they are the best.

Charmaine P.

They showed up within 2 hours of calling and got the job done for a great price! Everyone else I called charged more and some couldn't come for several days. That doesn't really work for a flooding basement. Thanks Luis!

Cori B.

Our basement drain was backing up. The plumber came out and looked at the basement drain and ended up running a camera through our lines. Said we had some minor build up but nothing to be concerned about. 4 days later the drain backed up with all sorts of black material with a foul odor. I called Go Direct and they scheduled someone to come out 2 days later and provided me a 2 hour window. They never showed up. Needless to say, we are trying to get a refund and will be calling someone else.

Chad P.

Go Direct has helped us a number of times. Eric is a great plumber, he explains all the details, is timely and does great work. They have reasonable pricing and availability. They offer free estimates unlike a lot of other companies that tend to overcharge just to look at things let alone to come out and fix things.

Tom T.

followed up on a partial line repair a little over a year for a subsiding ground issue. Even though beyond their warranty the quickly scoped the line for integrity and replaced/backfilled the subsided dirt around the line repair. These guys are the ones to use

Midy A.

I was plagued by plumbing problems this week, and had been staying at a hotel after a plumber wasn't able to get through a clogged sewer line. This plumber was also quoting me exorbitant amounts to either install a clean out pipe, or replace the sewer line. And all of it was happening leading up to 4th of July. If installing a clean out pipe didn't work, so he could run a jetter, then he'd have to excavate the front yard within days to install a new pipe. This would surely mean that I would have to stay at a hotel for another week or two while he assembled a team to do the work. And his quote for replacing the pipe was outrageous.

Stressed, worried and unable to sleep, I found Go Direct on Yelp in the overnight hours of July 3. I was impressed by their positive reviews and decided to give them a try for a second opinion. I sent them a message and managed to go back to sleep. By morning, they had responded to my email and called me on my cell. After explaining the situation to their customer service rep, she said they'd make room to have someone come by that very afternoon.

Erick was right on time. He arrived in good spirits and took a look at the situation. Within minutes we located an existing clean out pipe already in place in the front yard, which I didn't know about! He accessed the pipe, and reviewed the situation with a camera. It was indeed bad, but not dire. Since I was the last visit of his day, he offered to come back the next day to get the work done. THE MORNING OF JULY 4TH. And indeed he did. Right on time again, and with everything he needed to get to work. In a little over an hour Erick cleared the pipe, and bought me more time to more adequately prepare for a full sewer line replacement down the road.

What's more is that once he was finished with the work, he took care to put my lawn back to the way he found it.

When I do do the replacement, it will definitely be with Go Direct. I was just so impressed by their professionalism, and I immediately trusted that they weren't taking me for a ride. Absolutely wonderful experience!

Phil G.

An amazing company. We were looking for a company to get to a home we were purchasing fast and they were able to do it. They got to the job early and had it complete by the time I got there with video proof, and identifiers, that they had done it so there was no question. We will be using them for jetting as they also have the best price. Thanks!