Go Direct Services

Cori B.

Our basement drain was backing up. The plumber came out and looked at the basement drain and ended up running a camera through our lines. Said we had some minor build up but nothing to be concerned about. 4 days later the drain backed up with all sorts of black material with a foul odor. I called Go Direct and they scheduled someone to come out 2 days later and provided me a 2 hour window. They never showed up. Needless to say, we are trying to get a refund and will be calling someone else.

Chad P.

Go Direct has helped us a number of times. Eric is a great plumber, he explains all the details, is timely and does great work. They have reasonable pricing and availability. They offer free estimates unlike a lot of other companies that tend to overcharge just to look at things let alone to come out and fix things.

Tom T.

followed up on a partial line repair a little over a year for a subsiding ground issue. Even though beyond their warranty the quickly scoped the line for integrity and replaced/backfilled the subsided dirt around the line repair. These guys are the ones to use

Midy A.

I was plagued by plumbing problems this week, and had been staying at a hotel after a plumber wasn't able to get through a clogged sewer line. This plumber was also quoting me exorbitant amounts to either install a clean out pipe, or replace the sewer line. And all of it was happening leading up to 4th of July. If installing a clean out pipe didn't work, so he could run a jetter, then he'd have to excavate the front yard within days to install a new pipe. This would surely mean that I would have to stay at a hotel for another week or two while he assembled a team to do the work. And his quote for replacing the pipe was outrageous.

Stressed, worried and unable to sleep, I found Go Direct on Yelp in the overnight hours of July 3. I was impressed by their positive reviews and decided to give them a try for a second opinion. I sent them a message and managed to go back to sleep. By morning, they had responded to my email and called me on my cell. After explaining the situation to their customer service rep, she said they'd make room to have someone come by that very afternoon.

Erick was right on time. He arrived in good spirits and took a look at the situation. Within minutes we located an existing clean out pipe already in place in the front yard, which I didn't know about! He accessed the pipe, and reviewed the situation with a camera. It was indeed bad, but not dire. Since I was the last visit of his day, he offered to come back the next day to get the work done. THE MORNING OF JULY 4TH. And indeed he did. Right on time again, and with everything he needed to get to work. In a little over an hour Erick cleared the pipe, and bought me more time to more adequately prepare for a full sewer line replacement down the road.

What's more is that once he was finished with the work, he took care to put my lawn back to the way he found it.

When I do do the replacement, it will definitely be with Go Direct. I was just so impressed by their professionalism, and I immediately trusted that they weren't taking me for a ride. Absolutely wonderful experience!

Phil G.

An amazing company. We were looking for a company to get to a home we were purchasing fast and they were able to do it. They got to the job early and had it complete by the time I got there with video proof, and identifiers, that they had done it so there was no question. We will be using them for jetting as they also have the best price. Thanks!

K W.

Waking up to a backed up sewer is not the way to start your day. Luckily, GoDirect was able to squeeze us into their already busy schedule and clear the line. They videoed the sewer line which showed a mass of tree roots and a broken line. They returned a couple of days later and replaced the broken section. Videoing of the sewer line was again done, which showed a 'clean' line and the new section. Price was reasonable. Office staff, Erick, and repair crew were all very pleasant, easy to work with, and efficient. The work was done in one morning. No headaches for us! Since this repair was done in the dead of winter, GoDirect will return in the spring to repair our lawn. We highly recommend them for sew repairs.

Geri J.

I got five bids for putting a new sewer line from my property to the City's line in the street. Go Direct was a little lower than three of my other bids, and half the high bid. I checked their reviews and they did great...and I'm adding to that. They got right in, did the job, did it well. When we had a little snag with an open former permit, which was not their fault, they navigated it well and all was quickly resolved. They were prompt at patching the street and sidewalk. The City liked what they saw and everything was promptly signed off. The workers were competent, polite, and communicative. I highly recommend Go Direct.

Kristin G.

I was very stressed out dealing with a situation in our new home with clogged pipes in my daughters sink in the basement. I ran across a really funny Facebook ad for Go Direct and loved the content so I figured I would go with them. I spoke with Jennifer who does marketing for Go Direct and she was so helpful and very caring. She immediately sent me the info to be able to call Go Direct and we had someone come out the next day! Eric came out and cleared out the drain and fixed the pipe no problem. We haven't had any issues since and dealing with Go Direct was so professional, fast, and efficient. We would definitely hire again!

Ray C.

My review keeps being taken down, why I do not know because it's absolutely true.
Sadly I hired Go Direct to replace my main water line. They were super cheap at $3500.
The old saying of you get what you pay for never rings louder.

As planned, they started to pull the old galvanized line, unbeknownst to me the pipe broke and they brought in an excavator and dug a trench completely trashing out my sprinkler system or anything else that was in the path and left without informing me of the damage they caused.

Only one of the workers spoke broken English, all others were strictly Spanish speaking.
They are next to impossible to communicate with.
They did agree to fix a portion of their damage but that's it.

If you're needing a bunch of workers that can't speak English running around your property using an excavator with total impunity, Go Direct fills the bill.
The 5 star reviews you see are shills.

Judy J.

After being voted a 5 Star Real Estate Agent 9 years in a row and selling homes in the Denver Metro area for over 24 years, Go Direct is my ""go to"" company for my Buyer's and Seller's sewer scopes. They show up on time, are professional and knowledgeable. Thanks so much to Suzanne and the rest of the staff at Go Direct for helping my Clients and myself!