Gilmore Heating Air and Plumbing

Susie D.

Gilmore went above and beyond to make sure that our windows, heating and a/c went in timely and professionally two years ago in our Citrus Heights home. When an issue came up with one of our windows leaking they came out immediately to access the problem and fixed it and the issue it caused at no extra charge to us. They are very polite and professional and took our schedules into account so that someone was here when we were here. They have excellent customer service. Thank you again Gilmore. I would highly recommend Gilmore for any of your homes needs.

Greg B.

I can't say enough great things about this company and their employees!!!!!!!!! our heat pump which was 16yrs old went out and it was time for a total replacement. Gareth came out and gave us a thorough and comprehensive explanation of what they needed to do and gave us four different options to consider and explained the pros and cons of each. We'd had two other major companies give us estimates so we knew what we were getting into. this company offered more for less and explained how our 34 year old house needed a few minor changes to make the system better. Those 'minor' changes didn't affect the price but just the performance. After making a decision and signing the contract they were out a few days later at our convenience and they started replacing and upgrading the system. They said they'd be at our house between 730 to 8am..........they were EARLY, there at 710 and worked until 6 that first night. our ducting was original and had been wrapped by a SMUD contractor years before. after getting into it they discovered the ducts were coming apart. they showed us the damage and said we should replace all of the ducting. two full days with several guys working and showing up to check on the job. I NEVER heard one cross word from any of them during the two days. Kevin and his crew were GREAT! this company cares about the customer and the product and making everything PERFECT! I should note i'm the first person to complain if something isn't right but also will go out of my way to praise someone or a company that does the right thing. If they had been average i'd have not wasted my time writing a review. I should also note I purchased this through the LOWES in Martel and put it on the Lowes card and received 5 percent off. Lowes was involved to make sure everything was done to our liking. I COULDN'T BE HAPPIER!!!!!!!!!!!!!!!!

Adam J.

After doing a ton of research and getting multiple quotes we ended up going with Gilmore. With the amount of years in business and there reputation we felt very comfortable with our decision. The experience was top notch. Matt, the consultant was awesome!! He was courteous , on time and was very thorough. He went through all the options with us and answered all of our questions. The install team was out 2 days later. They were very clean, wore booties, and cleaned up after themselves!! The install took just 1 day and our system is working great! Jamie was kept us in the loop during the entire process and everything went very smooth. I would highly recommend Gilmore.

Catherine A.

From the top of the business down to the people who have come out to install and help me with my HVAC system and solar installation, I have only good things to say. They are courteous but also there is none of the hyper, sensationalistic sales pressure that I got from some other companies that I spoke with. They give you the straight 411 with no BS. They respond right away, too. I had an efficient HVAC system installed along with duct work throughout my house as well as solar. With everything they have done, they have been very authentic, courteous, prompt and have done an excellent job. I highly recommend them.

Tina F.

I highly recommend this company.Very professional and polite. Very happy with our new hearing and air.

S B.

So I'm giving 3 stars for the simple reason is I'm just not sure if they're great or not.

Recently I came back from holiday travel late on a Friday and didn't realize my heater wasn't working till the next morning (Saturday). I sent 2 yelp messages to two companies that yelp stated had high response rates and reviews looked good.

One company messaged me back within 10 minutes, had a tech onsite Saturday afternoon and had the part in to fix on Monday...

It's now Tuesday and unfortunately I still haven't had a call or message from Gilmore. I think it would be better to either have great responses or none... because at least w limited online presence the customer would have clear expectations.

Janet C.

We just had a new heat/ac unit installed by Gilmore. They did an excellent job on the installation and clean up. Jon and Justin were very informative of their process and the time to accomplish that task.
Before the installation, we met with Josh to get the best functioning unit for our needs. The entire process was very professional and easy to understand. Gilmore is a great company, and I would highly recommend them to anyone looking for repairs or replacement of your existing systems.

M P.

For 8 days I was without heat in my house because they lied and said my unit was dangerous to use. They claimed there was a crack in my unit when there was not. They said I needed a new heating unit, which would cost me thousands of dollars. I obtained a second opinion and seen where the so called ""crack"" was supposed to be. The second opinion was very thorough and showed me what he was looking for and instructed me on what he was doing. I am a senior citizen and felt Gilmore Bros. took advantage of me and left me without heat for 8 days

Eric Z.

I trust HVAC people like used car salesmen or Lawyers... But Gilmore gets a big thumb up and ill tell you why!

I'm in my fifties now and have a number of experiences with A/C furnaces etc and none of them are good lol. My buddy says they are like the mob they price gauge you and feed you a lot of BS and I have to agree. Now that I have made my position clear, I must admit I am dumbfounded with my recent experience with Gilmore and still do the occasional pinch self-check. They nailed it. Check out my posted install pics.
1: Poor / Bad
5: Excellent

Price: (5) After 3 days of price quotes, reps crawling around with notepads and measuring tapes giving me their best pitches with concerned attitudes and genuine charming smiles. The insanity, I got quotes from $9k to $28k seriously that far apart. For the record Sears was the $28k I was stupefied and dammit I really liked that old guy! Of course, everyone has their angle so trying to figure out how they were calculating their numbers is more of a detective process and exhausting. Dan the Rep from Gilmore came on the second day. I was burned out and honestly didn't want to look at anymore HVAC reps but here he was. He did his thing, very likable knowledgeable, did his measurements, talked about what I wanted etc. Here is why I am giving a 5 on Price. It was awesome, so much so I said aloud where's the catch, what did you miss etc. We went over everything again twice. Price was spot on. The first smile I had all week.

Equipment: (5) Yup, I have a 5 again. Because I know a few things about equipment. They had all the premium ones I would be interested in and the one my heart was secretly set on, but it was well out of my budget range at least that's what I thought! See the above line, hmmm maybe not anymore? The price included the unit I really wanted I am floored! Pinch me again, harder! Of course, I am thinking where is the hitch, the surprise price gauge leap. It simply never happened. Is Dan an alien here to abduct me and hasn't a clue on HVAC pricing? How is this Possible!!!

Install: (5) Yesssss... I am equally confused with my positive behavior? Two days later a couple of technicians arrived, nice guys, cleaned cut didn't get the sense they were recently released from a correctional facility. Chatted them up a bit, yup they knew their stuff and were like worker bees getting everything done they actually cleaned as they worked, I am old school. When it was all done and finished I face timed my buddy who says ""all HVAC people are like the Mob"" Showed him the job, I kind of regretted it because he had me crawling around. He shouts, Nice job! What? Cell broke up, come again? NICE JOB!!! My buddy is a retired engineer and a bit OCD if he says nice job it means perfect. Next question he asked: Who were these guys?

Integrity: (5) YESSSSSSS, I also think something is in my water! Dan delivered exactly what he promised and Derek the Installer made him look great! The price, install, equipment, wiring, clean up, and they even installed it two days after I ordered it. I will leave a bowl of fruit out for HVAC gods as they have smiled upon me with Gilmore HVAC They are the real deal. Check out my pics!!!!

Notes: When I did a ton of interviews I somehow overlooked they had 3.5 stars. Ok, so my power Yelper abilities failed me a bit. But did they? I mentioned to Dan that I checked out their Yelps and was surprised it wasn't higher and felt a bit I had broken my cardinal yelper rule. He owned it and said that they take it seriously and have made changes. I'm guessing the level of service and aggressive pricing was part of that change and made a slight staff change ""thank you"" My total experience with Gilmore start to finish was awesome you can color me impressed.

**** I personally think it is yet another example of the power of Yelp and Yelpers. Gilmore got the message and responded in the best way possible, their actions.

Overall in some weird twilight way, they are the first ""HVAC people"" I have respect for. I will refer them to everyone I know confidently. They deserve this meticulous hour long write up also, lol.

For the real burning question, Yes my writing is spellbindingly seductive, I knowwwww, if it wasn't would you have read it all? Lol. Like you, I work hard for my money and I have no intentions of squandering it.

I am a real Yelper, unlike those unicorns with 3 yelps on their record. I say it the way it is, I knock them down or build them up. I have no reservations. Check out my other reviews, no BS here.

Gilmore, You can trust these guys, they want to make you happy and they obviously want great Yelp reviews. They will go the distance, especially if you drop that you are a yelper also! Roll out the red carpet!


2 Note: I didn't know it at the time but I was nearly a 2-hour drive for them. if you are wondering if you are too far out. I suggest you call and ask.

Xeinsei B.

These guys are exceptional!! I needed some work done for one of my clients and they took excellent care of them. It's hard to trust some companies because they try to nickel and dime you but these guys were direct and honest. I would be happy to use them again for other clients needs.