Gilmore Heating Air and Plumbing

Linda H.

Rob, the plumber, was awesome. If you need quality work and someone you can trust, call Gilmore!!

Mendy M.

Wow. A bit surprised at the not so stellar reviews. To date service and workmanship have been great! Superb. Not excited about the price but considering the comfortability I now have in my home with a system that works and the value of what my husband (and I) choose im happy!
The City/County had to come put a couple times because of ""concerns/fixes"" they wanted Gilmore to make and as promised Gilmore stood by their work and came out immediately to correct the issues. After a couple inspections we passed with flying colors. Since then we had a couple minor things come up ""AC not working properly"" Gilmore made it out and always corrected the issue (no charge). Once they came out or next day or assisted via phone, the second time was a few days wait until we could fit in the schedule.
Ohhhh...And the apple pie they delivered a couple days after install was sooooo sweet (literally) and thoughtful. Definitely didnt expect that. It was a nice gesture to come home to a pie delivered to our front door!! Thanks Gilmore.
All in all Id recommend them (and, if i had to go through this all over again...Id choose Gilmore)...though im fairly certain we're covered for the next 10+ years to not have to deal with a mediocre system in 100+ degree weather or 30 to 40 degree winters all thanks to Gilmore.

Amy O.

Gilmore came out to my house yesterday during a very busy HOT Summer season. The AC in our house had stopped working and at the worst time...of course. I was worried that I would have to wait DAYS for a tech to come out but we called on Monday and they came on Wednesday. Joe was super helpful, very polite and courteous. He even ordered filters for our vent to be sent to our house. We have an odd size vent and I can never find them at Lowe's. Thank you Gilmore for your excellent service!

A C.

Although their service was good overall, one person stood out as substandard. The electrician was reluctant to do some jobs we requested, and he did not know how to install two additional outlets for ovens in the kitchen. My own oven installer, ended up giving instructions to this electrician to do his job!

J Y.

Many thanks to: Matthew, Jason, Trey, Ryan, Larry, and Gilmore office staff for the cool summer. It's been a long process but thankful to have an A/C.

From talking to Matthew to greeting the city inspector for the Title 24 compliance, it's been a long month of A/C repair. Hopefully, the remaining part of my review will help others to make a sound decision before making the heavy decision of whom you should trust. The reason why I decided to call Gilmore Heating and Air was because I've seen the service technicians at work over in my sister's house. They were professional, pleasant to converse with, and courteous to have they're shoe covers on upon entering the house. So, I gave them a call when mine finally went out and met Matthew on June 23rd. He was very knowledgeable, took the time to explain how the whole system works and explained the types of systems that are currently in the market, and mapped out a financial plan with me. I have warranty with American Home Shields (AHS) and could've just paid the $3,800 to warranty to get a unit installed. However, AHS doesn't tell you that your old unit will be replaced with another old unit that they had a ""deep discount"" on. So, I told the warranty company that I wanted to cash out, and sure enough, I received an amount that was around the ball park of what Matthew estimated would be paid by the warranty company. AHS said that $1800 was how much it would've cost their company to buy the unit and install while AHS required that the customer pays the hefty $3,800 to get unit in place and up to Title 24 code. So, we applied the warranty money towards the finance of our A/C. Due to the size of our house and the dual thermostats, we went with Matthew's recommendation and installed a variable speed 16 SEER 5-ton Rheem A/C unit. Since our old unit was a one-speed, we had to upgrade our furnace as well. It was best to do it this way because I definitely do not want to do this again when the furnace gives out next. On June 27th, Jason, Trey, and Ryan came to install the unit. My coil and furnace were up in the attic and unfortunately larger than the hole that the developers of the home left them to pull the units out from. So, Jason and Trey had to remove the crown molding and also cut a side of the return entry. Jason did the setup and installation up in the attic, while Trey setup the outdoor unit and installation of a new variable speed pool pump. Ryan went around and taped the vents. They tried to be mindful of not making a mess and laid carpet covers, but for a job like this, it was bound to get dusty. It was more than a day's job for them due to the delays and miscommunications, but Trey and Jason stayed late until the job was done and thoroughly checked that everything was good to go.
I had to later follow-up with Matthew because of the financial paperwork and asked when could I expect someone to come and repair the areas around the return and the attic entry. I would later meet Larry on July 14th for patch work. Larry's work left the areas unnoticeable of any removal except for the painting. He got it close enough, but because I didn't know what the previous owners painted the house with, he went to home depot and tried to match it best to the color of the ceiling. He also didn't mind teaching and sharing some tips on how to repair areas.
The process winded down with a pressure test from an A/C inspector and Title 24 inspection from the city inspector. (FYI: some companies make the customer pay more to get the unit up to code if the installation fails the inspection. Gilmore guarantees their work to pass inspection. So, they won't charge you)
I give Gilmore a four-star rating rather than a five because of some of the miscommunications. However, they're easy to get in contact. For the most part, they return your calls promptly, but life gets busy. So, just give them a friendly reminder and they'll answer.

Rick M.

Gilmore Heating & Air has just completed replacement of our Air Conditioning and Heating Equipment. Including new insulation in our garage attic. From the very first phone conversation with the Gilmore office administration assistant to A.J. and Philip the insulators who just completed the project. My wife and I were treated with the highest level of respect and professionalism. All of the technicians that came into our home were dressed in clean, well identified company uniforms. All of the Gilmore trucks and cars were clean, and also well identified. All were well groomed courteous and respectful. I just can't say enough about this company. Obviously the owners and managers of Gilmore are highly focused on employee training and customer relations. The office schedulers called in advance twice to verify appointments, including when the representatives, and technicians had left the shop to let us know about what time they would arrive. And they arrived exactly right on time.
Our Gilmore Comfort Advisor Blake Morrissette was very Professional, knowledgeable and well informed of the industry and equipment selection. We feel that the whole Gilmore team had taken a very personal interest in our needs and our home. We are exceptionally pleased with the installation of our new Equipment. Unlike our old system, our new system Is quiet, and maintains a perfect comfortable temperature throughout our home. Thank You Gilmore, you surely deserve 5 Stars or more.

Diane L.

This last week I have been dealing with this company and their wonderful employees. My AC went out 6 days ago needing a complete new system. I'm a widow and making decisions like this are extremely hard for me.
I had just been delivered a new yellow pages book and there was a $50 off coupon for Gilmore. I called and the gal was so nice and set an appointment for Jason M to come out the next afternoon. He came as scheduled and got my ac up and running again but said basically that I really had major problems going on so I set an appointment for later in the month to talk to an advisor, well, on Sunday morning the ac shut down again, I called and an appointment was set for Monday afternoon. Jason M shows up on Monday and all it was, was the breaker had tripped!! Again I'm up and running but was feeling very anxious and he sensed that, sat me down and he called for me to set an earlier appointment with Ryan N, and he came in just a couple of hours, explaining everything thoroughly to me, making me feel very confident in my decision for a new system to be installed. That was Monday and as I'm typing this Wednesday evening I'm sitting in the cool of my home, new system was installed today!!! And the install technicians were the icing on the cake!! Two awesome young personable guys, that took the time to explain each step of what they were doing, and live on my dogs too!! Yes, Derek and Jesse, very neat and tidy, not a speck of dust left anywhere! Gilmore, you have absolutely the BEST employees ever!! I am sure blessed to have had and have you as my heating and air company. My sincere thanks!
Diane L
Rescue, CA

Phil B.

Their office staff was friendly and courteous. Their sales rep was about 15 minutes late (outside the one hour time window) however their office did call to say he was running late. I was somewhat put off by the total price (had to install a new furnace as well as A/C system to achieve proper air flow) but relied on their rep to recommend the proper equipment. I am glad I did because the system functions very well. The install crew did a fantastic job despite challenges in getting some of the equipment delivered from Chico in time. They were very neat and efficient. Bottom line Justin and Dustin got the A/C up and running the first night and finished the job on time by noon on Saturday. I was really surprised they could get the installation completed as quickly as they did. From Sales visit to blowing cold air was only 3 days! Excellent job!

Jo W.

I called recently with a million questions and I was lucky enough to get a sweet young lady named Sage to help me. She took the time to explain things to me and answered all the questions I had. My husband and I were on the fence about some work we need done and this young lady's confidence in her company made it an easy choice! Thank you for your patience and customer service Sage! You made our day!

Dan F.

Expected much much better. I am having issues with my attic fans, called Gilmore the first time and there was a long wait, I opted for the call back, which never happened. A few days later I called again, talk to an agent (Jason I believe) he took my information and says that someone from the electrical scheduling department will call me back within the hour, here we are 3 days later and no call again. To say the least, if I did schedule something I have little confidence they would show up.