Gilmore Heating Air and Plumbing

Monica W.

I am updating the review I left. Gilmor customer service called me back and apologized for the miscommunication and poor response time with getting back to me. They said they looked into it and saw that I did not qualify for the rebate after all. Didn't totally explain why, but I did some more digging mys of and found that it depends on the energy star rating of the appliance. The condenser I ended up getting was just the basic one that is rated at tier 0 and you get no cash rebate for that. I only qualified for the PACE program. This whole mixup is not Blakes fault at all. I don't think anyone from Gilmore. told him I was trying to change match him. I was happy that even though I did not qualify, Gilmore offered to upgrade my thermostat to a digital wifi one where you can control it from your phone, and also 2 years of tune up service included instead of 1. There way of making up for what happened earlier.

Lou-Anne S.

We had several quotes and one was from Gilmore, Gareth came to the house n was very informative, which helped make our decision. The job took 3 days and the first crew was the insulation guys headed by Tanner, they were ALL very professional and took great care in keeping our home clean during their time at our home. Then next crew was the install guys, there were four guys Derek and Kyle B. were Awesome, the other 2, I won't mention because one seemed clueless and the other had a very poor attitude. Unfortunately, due to the 2, that I won't mention, Derek had to come out on the third day and redo ALL of the other guys work, hence a 4 star rating and not 5. Tanner also came out to blow new insulation in and they were again very clean and professional. Durning the install our water heater went out, we decided why not use the same company, Bill came out and helped with figuring out what we needed and again Derek came out and did a great job. Overall, they did a great job and we were very happy with all the work done, its works great. On a side note a few days later they installed a new water heater for my Mom too!

Catherine C.

I tried to get Gilmore to come to my home to begin service on my hvac unit but the office staff hung up on me 5 times! it's like they think I was some kind of joke or something! I gave my business to someone else and would not think anyone would do business with people like that!

L C.

UPDATE 10/23/17 I received a call from Jeff (Royce), Director of Gilmore on Friday after this incident took place. I was able to call him today and we discussed the incident below. He will be looking into it further and ensuring we get our same tech that we like a lot. He is also offering us a years worth of filters for our trouble. The update in ""stars"" is for Jeff and our technician Josh H. as they want to ensure the customer is happy. As I told Jeff, we will give the front office another chance in hopes we don't have another experience like last Friday.


10/20/17
I got a call yesterday asking if my appt could be moved from the 10-1 to 2-5 slot. I returned the call told them no we had an appointment and the guy said that's fine we have you down for 10-1, no problem. 

I call Gilmore today at 12:45 asking where our tech was and was told not coming til 2-5. I said no I was told differently yesterday and why did no one call me to tell me this? No response other than that's all we can offer. I have an appointment at 6 and told them they needed to be done by 4. The manager was rude, interruptive and was more annoyed that I took away from her time. I believe her name was Rose. She also had the nerve to ask.. Well do you want us to look at your a/c or not?

Why do I pay $16/mo for so called priority customer when in reality they can care less and have no regard customer service?

After this incident, the lack of care for our previously scheduled appointment dismissed we will be considering other companies for maintenance.

Colleen B.

Umberto was here yesterday and provided us with superior service. Gilmore is lucky to have such a conscientious employee representing their business. He was very thorough, honest and very pleasant to have in our home. Too bad that personnel like him are a rarity these days! Gilmore should count their blessings with Umberto and probably give him a raise!

Carolyn R.

We paid this company $303 to fix a plugged up sink after they quoted us $78. I was desperate and I paid. Four days later our sink is plugged up and we can't use our kitchen. Never hire this company! I was promised a check for $150 because of the misleading advertising. It never came. We hired a real plumber and he removed the plug that they did not remove
Finally got a check for half the cost - $153. We still paid $150 for a clog that was not removed

Tom L.

Rarely do I write reviews but really feel compelled to do so. HVAC wasn't working on the ground floor of our home. Had Gilmore come out as they has a $79 special. Surveyed the heating unit ( it'd old but fully functional... just ""tired"" as the tech described it). Tech crawled under the house ... found the the heating duct wasn't attached. Easy fix.... ahhh but not so fast... wanted $309 to reattach it... delayed that decision. ... as they were sending in a sales guy to tell us we need a new furnace ( which for our house would be $30k.... according to all the reviews I'm reading).... well... we canceled the sales pitch... went under the house and reattached the duct... and low & behold.... we have heat again... awesome... but give Gilmore an ""F"" for trying to gouge us.... instead of simply fixing the small issue and getting a satisfied customer... they went for the big financial score... luckily consumers now have a voice with social media like YELP & NEXTDOOR.

Shame....Shane...Shame Gilmore

Robert R.

We had a $15k HVAC + water heater installed. The work was done on time and in my opinion was done with good, quality parts. The 2 service technicians were courteous, neat and pleasant. I would give the installation and technical service 5 stars and a recommendation. The sales rep that sold us the units was also polite, professional and knowledgeable, however... the contract only listed the total of the HVAC/WH. I had expected and asked for an itemized invoice showing the separate cost for the heater, air conditioner and water heater, plus the labor cost and the building permit fee. I called and spoke to the administrator that answered and asked for an itemized invoice. A few days later I spoke to the sales person who we worked with and made the same request. The work was done in November 2016 and 3 months later we have yet to receive an itemized invoice. If an itemized invoice is important to you I would recommend asking for and receiving it before you sign the contract.

Chris J.

Let me start off by saying that this is a review of customer service and preliminary work, not a completed job. This review does not evaluate the quality of finished work.

Last summer we arranged for Gilmore to install an antique replica shower fixture and shower curtain hanger for a new claw tub. They came out to do the work but could not proceed because a washer needed for the installation was damaged. Once we obtained a new washer, Gilmore returned to install the shower, only to find that the window of the newly constructed bathroom was in the way of where the clamp for the shower fixture pipe was supposed to mount. The plumber suggested that I find a clamp that will somehow jog to the left or the right so as to mount beside the window. Then I received a $79 bill for the visits, which I paid although no work had been accomplished, and there was no plan or follow-up for a few months related to finishing it.

I left a three-star review on Yelp explaining the above, but then received a call from Jeff at Gilmore asking that I remove the review and give them another chance to complete the work. So I removed the review, and they refunded the $79, and I thoroughly studied what would be needed to complete the work. The clamp is a simple rod connecting a screw plate on the wall with a clamp that holds the shower pipe, but the bend in the shower pipe comes just below the top of the window.

I sent pictures to Jeff showing that the clamp could be mounted to the ceiling instead of the wall, and clamped to the top of the bend in the shower fixture. After a week I elicited a reply, which was that the plumber Brian ""thinks the idea could work but we don't want to be held accountable if it doesn't. We would be glad to take on the task for you but we can't back up the idea... your thoughts?"" I explained that I was happy to take responsibility for any problem due to having to mount the support to the ceiling rather than the wall. That was two months ago and there was no reply.

As in my last review I'm still not happy that I spent so much time trying to arrange this work and didn't get any accomplished, besides the obvious observations. My preference would have been for the plumber and his company to fully evaluate the job on his first visit and decide at that point whether or not he would finish it. At this point I have had to become so familiar with the project that I may as well finish it myself - once I find the time I had hoped to save by hiring a plumber.

craig d.

Heater wasn't working so I had a tech out to diagnose the problem for $79. The problem was the inducer pump. They wanted $839 to fix it and said it would take a week to get the part. I found the part online for $198, had it in 4 days and fixed it in 15 minutes myself. I understand them needing to turn a profit, but that's a bit much. Do your research people!!! Oh, also prepare to have them tell you that you need to replace your entire system if it's older than 10 years.