Gilmore Heating Air and Plumbing

Catherine C.

I tried to get Gilmore to come to my home to begin service on my hvac unit but the office staff hung up on me 5 times! it's like they think I was some kind of joke or something! I gave my business to someone else and would not think anyone would do business with people like that!

L C.

UPDATE 10/23/17 I received a call from Jeff (Royce), Director of Gilmore on Friday after this incident took place. I was able to call him today and we discussed the incident below. He will be looking into it further and ensuring we get our same tech that we like a lot. He is also offering us a years worth of filters for our trouble. The update in ""stars"" is for Jeff and our technician Josh H. as they want to ensure the customer is happy. As I told Jeff, we will give the front office another chance in hopes we don't have another experience like last Friday.


10/20/17
I got a call yesterday asking if my appt could be moved from the 10-1 to 2-5 slot. I returned the call told them no we had an appointment and the guy said that's fine we have you down for 10-1, no problem. 

I call Gilmore today at 12:45 asking where our tech was and was told not coming til 2-5. I said no I was told differently yesterday and why did no one call me to tell me this? No response other than that's all we can offer. I have an appointment at 6 and told them they needed to be done by 4. The manager was rude, interruptive and was more annoyed that I took away from her time. I believe her name was Rose. She also had the nerve to ask.. Well do you want us to look at your a/c or not?

Why do I pay $16/mo for so called priority customer when in reality they can care less and have no regard customer service?

After this incident, the lack of care for our previously scheduled appointment dismissed we will be considering other companies for maintenance.

Colleen B.

Umberto was here yesterday and provided us with superior service. Gilmore is lucky to have such a conscientious employee representing their business. He was very thorough, honest and very pleasant to have in our home. Too bad that personnel like him are a rarity these days! Gilmore should count their blessings with Umberto and probably give him a raise!

Carolyn R.

We paid this company $303 to fix a plugged up sink after they quoted us $78. I was desperate and I paid. Four days later our sink is plugged up and we can't use our kitchen. Never hire this company! I was promised a check for $150 because of the misleading advertising. It never came. We hired a real plumber and he removed the plug that they did not remove
Finally got a check for half the cost - $153. We still paid $150 for a clog that was not removed

Tom L.

Rarely do I write reviews but really feel compelled to do so. HVAC wasn't working on the ground floor of our home. Had Gilmore come out as they has a $79 special. Surveyed the heating unit ( it'd old but fully functional... just ""tired"" as the tech described it). Tech crawled under the house ... found the the heating duct wasn't attached. Easy fix.... ahhh but not so fast... wanted $309 to reattach it... delayed that decision. ... as they were sending in a sales guy to tell us we need a new furnace ( which for our house would be $30k.... according to all the reviews I'm reading).... well... we canceled the sales pitch... went under the house and reattached the duct... and low & behold.... we have heat again... awesome... but give Gilmore an ""F"" for trying to gouge us.... instead of simply fixing the small issue and getting a satisfied customer... they went for the big financial score... luckily consumers now have a voice with social media like YELP & NEXTDOOR.

Shame....Shane...Shame Gilmore

Robert R.

We had a $15k HVAC + water heater installed. The work was done on time and in my opinion was done with good, quality parts. The 2 service technicians were courteous, neat and pleasant. I would give the installation and technical service 5 stars and a recommendation. The sales rep that sold us the units was also polite, professional and knowledgeable, however... the contract only listed the total of the HVAC/WH. I had expected and asked for an itemized invoice showing the separate cost for the heater, air conditioner and water heater, plus the labor cost and the building permit fee. I called and spoke to the administrator that answered and asked for an itemized invoice. A few days later I spoke to the sales person who we worked with and made the same request. The work was done in November 2016 and 3 months later we have yet to receive an itemized invoice. If an itemized invoice is important to you I would recommend asking for and receiving it before you sign the contract.

Chris J.

Let me start off by saying that this is a review of customer service and preliminary work, not a completed job. This review does not evaluate the quality of finished work.

Last summer we arranged for Gilmore to install an antique replica shower fixture and shower curtain hanger for a new claw tub. They came out to do the work but could not proceed because a washer needed for the installation was damaged. Once we obtained a new washer, Gilmore returned to install the shower, only to find that the window of the newly constructed bathroom was in the way of where the clamp for the shower fixture pipe was supposed to mount. The plumber suggested that I find a clamp that will somehow jog to the left or the right so as to mount beside the window. Then I received a $79 bill for the visits, which I paid although no work had been accomplished, and there was no plan or follow-up for a few months related to finishing it.

I left a three-star review on Yelp explaining the above, but then received a call from Jeff at Gilmore asking that I remove the review and give them another chance to complete the work. So I removed the review, and they refunded the $79, and I thoroughly studied what would be needed to complete the work. The clamp is a simple rod connecting a screw plate on the wall with a clamp that holds the shower pipe, but the bend in the shower pipe comes just below the top of the window.

I sent pictures to Jeff showing that the clamp could be mounted to the ceiling instead of the wall, and clamped to the top of the bend in the shower fixture. After a week I elicited a reply, which was that the plumber Brian ""thinks the idea could work but we don't want to be held accountable if it doesn't. We would be glad to take on the task for you but we can't back up the idea... your thoughts?"" I explained that I was happy to take responsibility for any problem due to having to mount the support to the ceiling rather than the wall. That was two months ago and there was no reply.

As in my last review I'm still not happy that I spent so much time trying to arrange this work and didn't get any accomplished, besides the obvious observations. My preference would have been for the plumber and his company to fully evaluate the job on his first visit and decide at that point whether or not he would finish it. At this point I have had to become so familiar with the project that I may as well finish it myself - once I find the time I had hoped to save by hiring a plumber.

craig d.

Heater wasn't working so I had a tech out to diagnose the problem for $79. The problem was the inducer pump. They wanted $839 to fix it and said it would take a week to get the part. I found the part online for $198, had it in 4 days and fixed it in 15 minutes myself. I understand them needing to turn a profit, but that's a bit much. Do your research people!!! Oh, also prepare to have them tell you that you need to replace your entire system if it's older than 10 years.

Jeff S.

Gilmore installed a new system and all new ducting. We had nothing but problems from blowing fuses to no air coming out of some vents. Each time a crew came out to fix a problem, they found more problems. After 6 attempts to fix the issues, they said there was nothing else they could do. To this date, I live in a house that one room is 100 degrees and another is 60. Please do not use this company.

Debs A.

Our home is 12 yrs old and we wanted to get a $69 tune up on our heating and air so we called Gilmore. An agent representing Gilmore came out, spent 30 minutes in our basement and informed my husband he'd have a Gilmore sales rep call us and schedule an appointment.

The sales rep came, sat at our kitchen table and wrote out a repair quote for $16,000. Mind you our house is only 12 years old. We found that estimate absolutely beyond greed. He told us one of our pipes required repair and that they'd have to cut hole on the side of our home.

We decided to call Cathy @CATCO, she initially installed all of our heating/air 12 yrs ago.

Cathy came today and investigated the situation and after a short time she ""re-glued"" a pipe and didn't charge us anything! She told us the only problem was that the original glue had deteriorated and had to be replaced.

We have been warned by many NOT to call Gilmore and now we see why.