Gillece Services

R W.

Called Gallece to snake a line. After line was cleared he sent down the camera down. Was told that pipes were in very bad shape. Was shown the picture or viedo of a pipe with a hole in it. I was then told that the work needed done right away and to dig up and replace pipe in basement would be 15-20,000$$. I proceeded to use my better judgement and get a 2nd opinion. Another plumber came to house sent the camera down from every drain trap. Needless to say, no pipes had a hole in them and were actually in decent shape for being 60 yr old. Also told me that Gallece are famous for playing a taped DVD of someone else's bad pipes as you are watching. And then try and make the sell, as they work on straight commission. Really! WTF!
STAY AWAY from them and their website specials. Will be calling the BBB in the am to file a report.

Linda P.

Scott the technician was great! Professional....and I appreciate his work. But the company did not live up to their advertisements. 24/7 Bah humbug! I waited three days for service and was tied to my home for two nights. Running home from work when I needed to stay, I was left waiting two days in a row.

Sydney M.

The secretary was rude, and was very unhelpful, I do not recommend using this company.

Chad K.

Called Gillece to unclog the tub. They came a day late and said it can not be snaked and all pipes need to be replaced. They could start today and it would be a 3 day job. Cost $9,370.10!!!!! (with a lifetime warranty). Called another plumber who did all the work Gillece said needed done in 5 hours for $800

DO NOT CALL THIS COMPANY!!!!

Sharon W.

I wish there was NO stars for this company! Day 2 with no water, frozen pipe. I've called another company. Last dime these people will get from me!

D. K.

Do not even bother calling for service if you are a landlord or tenant. Twice now I have had tenants whose either hot water heater or heat has stopped working in this bitter cold weather. Both times Gillece assured me that they would be there that day (I called in the morning). Twice now they bumped me to another day--after assuring me *repeatedly* throughout the day each time that they would be able to make it that day for service. Turns out that they offer a ""same day or it is free"" , but only to homeowners, not rental properties of any kind. So tenants keep getting screwed as long as homeowners keep calling. No matter that there are people--including pets and children, which Gillece was made aware of--with no hot water/heat and Gillece assured they would be there within hours to fix the problem. Fool me once, shame on them, fool me twice, shame on me. Don't be fooled by or even bother with Gillece.

Seth C.

This is a summary of what I have gone through since Thursday, it is now Monday:

Complaint filed with the BBB: Water tank needed repaired or replaced. Appointment made for Friday 1/10/14 at 5:30pm. Called around 7pm to check status, notified that they were busy and I would be bumped to the next day with a window of Noon to 4pm. Called at 1pm and was assured that a tech would be coming and that I would receive a call to notify me when they were coming. Called again at 3:15pm, restated the issue and again was reassured that help was on the way. At 8:49pm, used the Gillece website and entered a chat with customer service explaining that no tech arrived and that I didn't receive a call to inform me that they weren't coming. Rep stated that they had Sunday hours and I could call at 8am.

Called Sunday, 1/12/14 at 8:02am, was assigned a ""window"" of 10am-2pm. Called at 12:30 and was assured that I was on the list. Rep took all of my info and I stated that there was an open service call from Friday and she stated ""I can see that this is not the first time you have called"".

It is 6pm on the 12th and I still have not recieved a call. I have been without hot water since Thursday.

I find this to be negligent and poor customer service. I am living in sub-human, sub-standard conditions. I have to boil water to take a bath and wash dishes. This is not sanitary.

NEVER USE GILLECE. POOR CUSTOMER SERVICE!

Oh yeah, and I was informed today that my complaint with the BBB was ""closed"" because it was deemed invalid!

Larry K.

I had called Gillece on 12/4/2013 about their $99 advertised price to replace 10 electrical outlets or switches. I knew that they were sued prior because of over selling and mus-diagnosis but decided to give them a try anyway.

I asked if there were any hidden costs and the customer service rep said ""no"". Then she (Katie) told me that it would cost me $164.99 for the $99 service. She told me that it costs $65 for them to come out. I promptly canceled the appointment and magically she was able to ""wave"" the $65 fee.

Two men arrived on 12/5/2013 and we did a walk through to identify the 10 outlets that I wanted replaced. Afterwards they proceeded to the electrical box and let me know of the ""bad"" news. They could not do the work because of my box......too high of a liability, in their words. I have a house that was built in 1988.....I have had several electricians over the years to add/modify systems and circuits. Short of the story, I escorted them to the door before they could give me the ""good"" news on what it would cost to replace my box. They get no stars. In my opinion, don't even consider them...go to Angie's List.

Scott P.

This company was terrible to deal with. They said they would be there before 1400. 1400 came and went and there was no technician. 1600 came and went and no technician. While I am on my way to teach my class at 1800 they call and say a technician would be there in 45 minutes.

Fortunately someone else was able to deal with them when they showed up. They wanted to charge $579 partially because of the conditions being dark and rainy. It was not dark and raining prior to 1400.

When this was disputed they tried to ""work something out"" and changed the quote $454.

They were told to pack sand and still asked for the site fee. This was accompanied by a document that they asked to be signed. The document actually was an agreement to pay for and for them to do the work quoted above. The fee was paid by check, no document was signed.

Should have looked them up here first. Terrible company to do business with. I don't know how they manage to not have a tech available. I can't imagine almost anyone does business with them.

William L.

Called Gillece on a Saturday morning to locate and unclog a kitched sink drain. I was told a plumber would arrive between 8am - noon. Around 3pm, the plumber finally arrived. The plumber wasn't able to unclog the drain from under the sink. He did not attempt to open the cleanout (which, admittedly, was not an easy task given the old age of the pipe). He quoted me a price of almost $7,000 to cut out and replace the drain.

Called another plumber for a second opinion. They took the time to open the cleanout and auger the clog. 90 minutes and a routine service call fee later, I had a fully functional kitchen sink again!

Gillece promises that you don't pay unless they fix the problem, but they were extremely quick to tell me to spend upwards of $7,000 to fix an issue that was barely investigated.