Gillece Services

Kara O.

i will never make the mistake to call gillece plumbing again. their prices are outrageous and the plumber that came out was rude and a liar. they wanted $675 to take up my toilet, put all new parts inside the tank (which it didn't need) change the wax ring and see if the flange was broken and if the flange was broken, they would have to change all the pipes and it would cost 1-2 thousand. I said I would take up the toilet myself and find out what was wrong. I went to hardware store and the clerk told me there is a flange kit that could fix the flange if broken. I spent $25. took up toilet myself. one screw was broken and flange was find. changed screws and put in new wax ring. total cost $9. total time 1 hour. how did they get $675. I even called the office and told them what happened and they said they would have a manager call and they never did. not very good customer service. i had to give one star to post this but they should get zero stars!

Jess C.

I bought my oil furnace and air conditioner from Gillece. I have not had an issue with getting them to arrive at least
In the appointment window until now. I have had 4 appointments this year and everyone of them they missed or did not arrive on time. The 3rd one, they finally showed up 4 hours late and couldn't finish the service because they needed 3 parts. Two are standard with a oil furnace check and one was not. I have been waiting 3 weeks for the 3rd part and had an appt. between 8 and 12 today. At 2 I found out that the supply warehouse sent the wrong part and that they were trying to figure out another way to get it since it is closed today. If the furnace wasn't under warranty I would cut my losses now and go to someone else. Don't make the same mistake I did, use someone else. They aren't even BBB accredited and don't care to be either.

Starr P.

If I could give a zero I would! This place is an absolute rip off and they tried to take us for a ride. Over charging and not repairing what they were actually called for!! Do not use them. Call Phillips instead. We have had a mess because of this company!!

J. S.

Jason came out within 2 hours of my call and had my problem fixed with 15 minutes. I had to have a GFI socket installed in my laundry room. Jason was very helpful, friendly and courteous. - 5 STARS for Electrician. NOW read below.....

HOWEVER..... I made an appointment for Gillece to send a Plumber out at the same time (9am) got a call at 4pm!! to say that they would not be able to send a plumber today as promised it would be the next day. Thanks! At the last minute I was scrambling to find someone to come out the same day thank goodness I was able to find someone. So for Plumbing request my stars would be ZERO!!!

Kimberly J.

Four years ago I had two furnaces and an air conditioner replaced by Gillece. The total job cost in excess of $20,000.00. They actually did a good job with the installation, but at the time they did not electrically hook up the AC as I had another, older unit already running, so this was to be a ""back -up unit when it finally bit the dust. Well, that has now happened and I called Gillece back to come and electrically hook up the AC unit. That was at 10am and they said someone would be here by 4pm. No-one arrived or even called so I called them back and was told they were very busy and someone would be in touch with me with the time when an HVAC technician could come. Three hours later and no call, and no technician. I called to complain to the Dispatch Manager and she finally called me back to let me know that a technician would be on his way and arriving in an hour. Within 10 minutes, the technician called from the road and asked me what the problem was. When I told him, he informed me that I needed an electrician, not an HVAC guy. I waited almost 7 hours for the wrong kind of technician. Do you think they could have told me this 7 hours ago when I explained in plain English what I needed? Now, I have at least another two hour wait for an electrician, who is on another job and over an hour away.
I would bag this company in a heart beat, but because they installed my equipment, they have told me that the warranty I paid for would be null and void if a different company touched it. I am over a barrel. While their installation was well done, professional and timely, I have to say the customer service/repair service and the way it is managed is very poor. Their warranty policy puts you at a great disservice because it forces you to deal with them when a problem comes up.

John L.

All they do is rip people off!
They overcharge on every service they do.
Go find someone else to do the job cause they will make you pay, pay a lot!

Anthony N.

Just adding to the list of dozens of 1 star reviews for Gillece--why Yelp doesn't automatically show the other 21 (currently) reviews is beyond me. I really wish I would have read their reviews before I called, I would probably (definitely) had the work done by now.

Anyway, this company is terrible at keeping any kind of schedule. So far they've cancelled three times in the past five days. I'm done calling off of work and rearranging my schedule for them to only call me and cancel at the last minute--or in the first case, a half hour past their ""window."" The whole reason for me calling a larger company is that if someone else had an emergency they'd be able to cover that and still keep their appointment w/ me.

Having gone through this, there is no way I'd ever call them if I had a serious emergency. All I can say is, if you've read the reviews and still call them then you can only blame yourself for your experience.

Todd S.

GET A SECOND OPINION or not at all from Gillece. Charge over double for services another electrician could do

Sindhu S.

I wonder if its possible to give no stars. My AC was not turning on so I contacted the Gillece company. I had previously called them for a heating issue this past winter and felt the service guy just overcharged me and didn't really do a part replacement like he said. At that time, due to the urgency, I just paid and had them fix it. However, I decided this time I would use an online coupon just to get an evaluation done to see what my options were. (I am so glad that I did)

First off, I had informed the person on the phone when making an appointment that I had printed an online coupon for a 50 dollar evaluation. Then the service guy comes. He looks at the system very briefly (10 minutes) and informs me that my entire system is broken and it will cost over $2,500 to replace it. I was shocked since my house is fairly new. I felt the evaluation was wrong and he didn't check so I proceeded to just pay him the $50 evaluation fee. Might I add this is the same guy who came to my house before to fix the heater. Probably one of the most unfriendly individuals I have ever met. Then service individual proceeds to argue with me and tries to tell me that the coupon is not valid and I owe him a $120 fee. After arguing and calling the office, he finally accepts the coupon and leaves.

Next, day I called an another local company to have the same evaluation done. This company/individual not only explained what the problem was but also rectified the situation within 30 minutes. I had to pay a $99 for the entire process. He was so kind and helpful and made me understand what the issue was and how I could fix it myself in the future.

Please do NOT use Gillece at any cost. They rip you off and are very unfriendly. You are being overcharged.

Mark N.

Worst scam artists. 2 yrs ago our heat went out. It was December and our son was only a year old so naturally we freaked about heat. We called gillece and they came quick. The technician looked at our system and told us that the entire system was shot. He took out cameras and stared to document how bad the furnace was. He told me wife and I that they would get a salesmen out to talk about new furnaces.

The tech went upstairs on his phone and all I heard was ""I'll shoo him away when he gets here"". That should've been a red flag. A older gentleman showed up with brochures and booklets but was quickly told to leave by the tech under the pretends of ""oh we have someone else coming"".

While we waited for the ""other salesmen"" my father in-law came over. He began to question the tech. He asked if he checked the capacitor. The tech said yes. My father in law said ""grab another one and test it please"" the tech stormed out the house and spent 10 minutes in his truck looking for the part. He came back with one. The box looked brand new but the part looked old. The tech put in the part and the furnace didn't work still. My father in law knew something was up. The tech got made at him and said ""well I can't help you anymore "" and left.

My father in law came back with the capacitor from his house just to test it. He plugged his into our system and the furnace kicked on with full heat. By the time gillece's ""other salesmen"" showed up, the heat was on and running perfectly. The salesmen didn't have anything to say. And to top it off, he didn't even come with any sales catalogs which leads me to believe that it was a set up by the the tech and the salesmen.

2 years later and our furnace has been running great. A $10 part was the issue and not an entire system replacement.

I have spoke with coworkers that have used gillece and had very similar experiences. I will NEVER EVER recommend this company to any one. Not even people I hate. Scam artist!