Gibson Plumbing

Carol L.

I called Gibson plumbing almost a year ago, they were supposed to cover plumbing for a year under warranty but the issue has not been resolved and they did absolutely nothing during this year or tried to avoid the issue.

Months ago, I called Gibson plumbing to fix a leak that has been their responsibility at the end of our driveway, it had been consistently leaking, and all they did was "fix a valve", well, the leak stopped for a little bit and I called Gibson again once the leak started to reappear after a month or so, to which they came by, "fixed" the issue again and left a note on my door saying "I fixed the leak at the water meter, the actual leak is coming from SAWS so you will need to contact them". Well, I contacted SAWS, they looked at the issue and stated it's an "owners leak".

Gibson is blaming SAWS, SAWS has been blaming Gibson, and it's been back and forth since I closed on my house, and the issue has not been solved since.

Now the leak is so bad that it looks like a miniature pool at the end of my drive way. I got desperate so I contacted another company since I have lost any sort of trust with Gibson, and they are quoting me $2000 to fix a PVR and Shut off valve + digging up my front yard.. this, according to the new plumber I hired, he said that this is a HOME OWNERS PLUMBING ISSUE THAT SHOULD HAVE BEEN FIXED THROUGH MY WARRANTY WHEN IT WAS FIRST DISCOVERED. Gibson was constantly blaming SAWS
because they did not want to take on the responsibility.

I have uploaded a picture of Gibson saying it was SAWS, but here is the quote from another company I got not long after, and Gibson proceeded to wait until my warranty was over so they did not need to come and dig the area to search for the leak. The entire side had to be dug up and fix a Pressure valve, and the plumber said the leak was so bad that it was shooting out onto the street while he was fixing it.

I called Gibson maybe 1 month after my warranty expired and they wanted to charge me $150 to "diagnose" the issue, when SAWS diagnosed it as an owners leak much before my warranty expired.

Please do not use Gibson plumbing - or for any new home owners, if they blame SAWS, make sure Gibson digs up the area and does a full inspection so they will not lie to any more people.

Erika G.

Absolutely amazing!
We woke up to a water leak in our front yard on a Sunday. We called around to inquire about fixing it, but all we got was that they were closed or quoted us an insane amount to fix it. Until we decided to see about the warranty that came with our home. We called and had to leave a message, a few minutes later Gibson Plumbing told us they were sending someone. A gentleman by the name of Art arrived, fixed the issue and knocked on our door to say everything was done and our water was back on! Great service!! So glad we have them as our plumbing company.

Ramone R.

I called Gibson Plumbing this morning and they sent Daniel out this afternoon. Daniel was knowledgeable and professional and let me know my issue was with my sprinkler system and not my plumbing. He still took the time to turn off my sprinkler system so that it wouldn't leak. If I have any other plumbing issues I will certainly call Gibson and specifically request Daniel.

Sandi S.

I live in a new home and they are doing work here in wylie. They have no respect of the people living here. The run stop signs blocking the road when they see you coming. Safety of other when driving a company truck should be your first priority.

No regard for anyone.

Rachel G.

Follow up to my previous review. Gibson contacted me after writing my first review. They offered me 1/2 of the bill I paid for a competent contractor to come out and fix their faulty installation! I guess, in their minds, I'm 1/2 responsible for their crews crappy service install. I am writing to let y'all know whenever dealing with this contract, get names, dates, times and record your conversation with them.

Earl S.

We called them out awhile back when trying to install a new dishwasher that was having some installation issues and they were able to get the new one installed quickly and for a fair price. Had them out today to do sink repair and they were efficient and also looked at another minor issue. They were professional, fairly priced, responded quickly and pleasant to chat with. I will recommend them to neighbors in the future if asked.

Ashley M.

They have been awful since the beginning- they did not tie our sewer line into the main sewer line so three days after buying the house the sewage was backing into our house!! Toilet was bolted down too tight and cracked and flooded our house! Same toilet leaked again! And now under our sink is leaking and they tell me I have to pay a 250 dollar service fee!!! Obviously they can't do their job correctly so will never use again or buy a house that they have touched!!!!

Diane C.

These guys were very professional and nice. They arrived during they appointment window. They investigated the source of the smell in my bathroom and gave me some tips as it wasn't currently smelling.

Chad B.

They will screw your house up, make a mess and leave it a mess. They tech that came to my House was apparently in the need of life lessons as a child. You make a mess, you clean it up. You break something then fix it. If you can't fix it then bring it to my attention and find someone that can. When coming to a scheduled call knowing the issue, bring the proper equipment so you don't have to schedule another day and inconvenience the home owner with your incompetence. This company gives the stupidity of a plumber stereotype truth. I will be fighting with the builder so that they lose their contract bc I don't need another tech like that in my house.

Luis P.

As pervious reviews people said about this company, totally agree with them. do not call this company for any services. This company people are rude and customer service rep. The quality of their work is poor. Gibson does not care about their work. I am planning to buy new home then I find out Gibson Plumbing company did plumbing in the new home. I refused the deal.