Gibson Plumbing

Ashley M.

They have been awful since the beginning- they did not tie our sewer line into the main sewer line so three days after buying the house the sewage was backing into our house!! Toilet was bolted down too tight and cracked and flooded our house! Same toilet leaked again! And now under our sink is leaking and they tell me I have to pay a 250 dollar service fee!!! Obviously they can't do their job correctly so will never use again or buy a house that they have touched!!!!

Diane C.

These guys were very professional and nice. They arrived during they appointment window. They investigated the source of the smell in my bathroom and gave me some tips as it wasn't currently smelling.

Chad B.

They will screw your house up, make a mess and leave it a mess. They tech that came to my House was apparently in the need of life lessons as a child. You make a mess, you clean it up. You break something then fix it. If you can't fix it then bring it to my attention and find someone that can. When coming to a scheduled call knowing the issue, bring the proper equipment so you don't have to schedule another day and inconvenience the home owner with your incompetence. This company gives the stupidity of a plumber stereotype truth. I will be fighting with the builder so that they lose their contract bc I don't need another tech like that in my house.

Luis P.

As pervious reviews people said about this company, totally agree with them. do not call this company for any services. This company people are rude and customer service rep. The quality of their work is poor. Gibson does not care about their work. I am planning to buy new home then I find out Gibson Plumbing company did plumbing in the new home. I refused the deal.

Roy B.

Hired Gibson Plumbing to replace my hot water heater vent pipe after it was damaged by a roofing company that installed my new roof. I provided them with pictures showing the part numbers of the vent pipes. They came out and verified what needed to be ordered, then returned weeks later with the parts. The owner told me that his company does not flash and seal the pipe where it goes through the roof. This surprised me. The plumber who originally installed the hot water heater flashed and sealed the roof after he installed the water heater and vent pipe. Nevertheless, I was prepared to call my roofer and have them come back after the install, to flash and seal the roof. When the installers came with the parts (all three of them) on December 29th, my roofer was out of town for the holidays and it was supposed to rain the next day. I was curious as to why they don't flash and seal the roof like other plumbers do, so, I asked them. They had no answer. They went outside and called the owner. They came back in, took the parts and left. I never heard back from them. The one star rating I'm giving is only because this system won't accept zero stars.

Kyle L.

Avoid this company! Avoid this company! I probably shouldn't even call them a company. They would not honor my 2 year warranty even though my claim was within 2 years of the installation. The main person I talked to in the office was Susanna Delgado and she was by far the worst customer service person I've talked to in years. She was rude and inconsiderate. Please notice she has left a google review giving this company one if its few 5 star ratings. She is obviously bias so you should disregard that review. I haven't had hot water for over a week and she had no urgency to fix it. She sent a service rep out and he couldn't fix it. After they tried and failed she said "it's out of our hands". Umm hello you are the company that installed it and it's been less than two years so I have a contractual warranty and you're a plumber so how can you not fix it? I'm going to cut my losses and move on and never talk to these people again. I'm looking forward to use a plumber who cares at least a little bit about other people! Please stay away from this company! Zero stars! I forgot to mention they improperly installed the unit when building the house so they can't even do their job right! They straight up left out a part that is required to keep the unit dry so water got into the unit and ruined it. I even read the manufacturer's user guide and it explicitly says this part is required upon installation otherwise it is improperly installed.

Bryan H.

Gibson Plumbing came out to fix a backup that I already informed them that I had already snaked 75 ft and couldn't reach. They showed up with a 75 ft machine and couldn't reach it. They had to reschedule for next day with a longer snake. The machine wouldn't fit in pipe so they cut a hole in my sheet rock the cut out a section of pipe, still couldn't get snake in larger pipe. They stated they didn't know what else to do and left! They left the section of pipe cut out and hole in wall! I had to take 2 days off of work for this service? I called Lex's plumping at 469-605-2449 and within 30 minutes of arriving he had blockage cleared and fixed the pipe that Gibson Plumbing cut out! Gibson was awful and Lex's rocked!

Andrew O.

Don't ever use this company they installed my water heater completely backwards. Hot to cold cold to hot. Almost ruined my water heater.

Karen J.

Gibson plumbing installed the plumbing in our new McMillin home. We have had 5 major leaks in as many years. Also, numerous plumbers have told us about poor installation and sometimes missing required code installation whilst repairing these leaks. Gibson is unresponsive and does not care about the home owner. We are thousands of dollars in repair costs and stuck with their shoddy work. Insist your builder not use Gibson!

Lloyd P.

If you purchase a home and the builder uses Gibson Plumbing for warranty, run away and do not purchase the home. Gibson doesn't answer their emergency calls or call back and they don't back their warranty. Any other plumbing company is better than them and worth paying for.