Gibson Plumbing

Ramone R.

I called Gibson Plumbing this morning and they sent Daniel out this afternoon. Daniel was knowledgeable and professional and let me know my issue was with my sprinkler system and not my plumbing. He still took the time to turn off my sprinkler system so that it wouldn't leak. If I have any other plumbing issues I will certainly call Gibson and specifically request Daniel.

Sandi S.

I live in a new home and they are doing work here in wylie. They have no respect of the people living here. The run stop signs blocking the road when they see you coming. Safety of other when driving a company truck should be your first priority.

No regard for anyone.

Rachel G.

Follow up to my previous review. Gibson contacted me after writing my first review. They offered me 1/2 of the bill I paid for a competent contractor to come out and fix their faulty installation! I guess, in their minds, I'm 1/2 responsible for their crews crappy service install. I am writing to let y'all know whenever dealing with this contract, get names, dates, times and record your conversation with them.

Earl S.

We called them out awhile back when trying to install a new dishwasher that was having some installation issues and they were able to get the new one installed quickly and for a fair price. Had them out today to do sink repair and they were efficient and also looked at another minor issue. They were professional, fairly priced, responded quickly and pleasant to chat with. I will recommend them to neighbors in the future if asked.

Ashley M.

They have been awful since the beginning- they did not tie our sewer line into the main sewer line so three days after buying the house the sewage was backing into our house!! Toilet was bolted down too tight and cracked and flooded our house! Same toilet leaked again! And now under our sink is leaking and they tell me I have to pay a 250 dollar service fee!!! Obviously they can't do their job correctly so will never use again or buy a house that they have touched!!!!

Diane C.

These guys were very professional and nice. They arrived during they appointment window. They investigated the source of the smell in my bathroom and gave me some tips as it wasn't currently smelling.

Chad B.

They will screw your house up, make a mess and leave it a mess. They tech that came to my House was apparently in the need of life lessons as a child. You make a mess, you clean it up. You break something then fix it. If you can't fix it then bring it to my attention and find someone that can. When coming to a scheduled call knowing the issue, bring the proper equipment so you don't have to schedule another day and inconvenience the home owner with your incompetence. This company gives the stupidity of a plumber stereotype truth. I will be fighting with the builder so that they lose their contract bc I don't need another tech like that in my house.

Luis P.

As pervious reviews people said about this company, totally agree with them. do not call this company for any services. This company people are rude and customer service rep. The quality of their work is poor. Gibson does not care about their work. I am planning to buy new home then I find out Gibson Plumbing company did plumbing in the new home. I refused the deal.

Roy B.

Hired Gibson Plumbing to replace my hot water heater vent pipe after it was damaged by a roofing company that installed my new roof. I provided them with pictures showing the part numbers of the vent pipes. They came out and verified what needed to be ordered, then returned weeks later with the parts. The owner told me that his company does not flash and seal the pipe where it goes through the roof. This surprised me. The plumber who originally installed the hot water heater flashed and sealed the roof after he installed the water heater and vent pipe. Nevertheless, I was prepared to call my roofer and have them come back after the install, to flash and seal the roof. When the installers came with the parts (all three of them) on December 29th, my roofer was out of town for the holidays and it was supposed to rain the next day. I was curious as to why they don't flash and seal the roof like other plumbers do, so, I asked them. They had no answer. They went outside and called the owner. They came back in, took the parts and left. I never heard back from them. The one star rating I'm giving is only because this system won't accept zero stars.

Kyle L.

Avoid this company! Avoid this company! I probably shouldn't even call them a company. They would not honor my 2 year warranty even though my claim was within 2 years of the installation. The main person I talked to in the office was Susanna Delgado and she was by far the worst customer service person I've talked to in years. She was rude and inconsiderate. Please notice she has left a google review giving this company one if its few 5 star ratings. She is obviously bias so you should disregard that review. I haven't had hot water for over a week and she had no urgency to fix it. She sent a service rep out and he couldn't fix it. After they tried and failed she said "it's out of our hands". Umm hello you are the company that installed it and it's been less than two years so I have a contractual warranty and you're a plumber so how can you not fix it? I'm going to cut my losses and move on and never talk to these people again. I'm looking forward to use a plumber who cares at least a little bit about other people! Please stay away from this company! Zero stars! I forgot to mention they improperly installed the unit when building the house so they can't even do their job right! They straight up left out a part that is required to keep the unit dry so water got into the unit and ruined it. I even read the manufacturer's user guide and it explicitly says this part is required upon installation otherwise it is improperly installed.