George S Patey and Sons

Noel K.

Run for the hills! I wouldn't use Patey if they were the only plumber in the city!

It took three calls (and leaving messages) to get them to call me back. Then, I made an appointment and they never showed. They didn't even call to reschedule. When I called the office back, they apologized but I was also told that they were ""very busy,"" and just couldn't make it. In hindsight: Really? This is how you do business? ""You're SOL lady?""

I should have known then, but foolishly, I rescheduled the appointment.

For the next appointment, they showed up 40 minutes late. The worst part was, they didn't even fix my heating problem. They claimed they did, and happily charged me. But after a few weeks of nothing getting better, I ended up calling an second (much better and more efficient plumber) who came right out, fixed the problem, and sent me reasonable bill.

My advice is to Stay FAR AWAY from Patey.

Aldo M.

Took forever to get an appointment (and only called them because a neighbor referred us to them), then five minutes before they were supposed to be at the house they call out sick with no replacement....waited two more weeks, they promised first appointment at 7:30am...no call no show...I finally called and got the run around..waited til 3:30 for them to tell me they are done for the day....What kind of people do this...If your time is valuable then skip these guys.

Mark V.

This morning I called Patey and Sons for a failing heating system (forced hot water radiators). They had someone to my house in 30 minutes! The work was done professionally, I was given updates as it went along, and the two men worked quickly. Despite some challenges found along the way everything was wrapped up and heat was working again in no time. Would definitely recommend them and will use them again.

Priscilla O.

I am not sure about the quality of work, but Ellen, the receptionist, promises call backs and doesn't deliver. I called three times and gave up.

Eric T.

Worked with Brandon to install an irrigation meter and pressure reducing valves. They showed up when promised, gave a very reasonable estimate. They then showed up on promised date and finished all the work quickly and professionally. They also promptly came back to fix an issue that resulted from miscommunication. The final price was exactly as promised. Highly recommend.

NIkky G.

Professional but in the end couldn't get the job done. Called them last year for a Leaking shower and a forced hot water system that didn't work: the shower valve was replaced, but it still leaks and the heating system worked fine last year but this year the valve they put on one furnace doesn't work, the one they didn't touch works fine. Still searching for a good plumber.

Justin F.

I have used Patey Plumbing for years. I find them to be professional, courteous, fair, and efficient.
It's hard to find companies like this and I am grateful. Last week they installed a water heater , removing the old one. Solid, quick work. They cleaned up on the way out. I could not be happier.

S. H.

Patey and Sons was honest and potentially saved me thousands of dollars. My hot water heater failed. I had 2 different heating /plumbing companies come out and give me an estimate on replacing my old water heater. One of the companies was a group I had used previously to install my heating system, and I had previously been on a routine maintenance plan with. Both of these companies gave me really high estimtates for replacing my hot water heater, and seemed mostly interested in selling me additional things I didn't need. Both claimed that they couldn't give me an estimate on the cost of a similar water heater with a 10 year warranty. They said that they typically don't sell those (they prefer 5 year warranty heaters, but couldn't give me a good reason why since the 10 year warranty models cost minimally more and provides another 5 years in warranty coverage). Seeking a 3rd opinion, I called Patey and Sons. The first thing they did on the phone was ask me to give them the serial number of the water heater to find out if it was still under warranty. I did and it was. Neither of the other two companies even checked, despite being on site and able to find out with minimal effort. Patey then replaced it quickly and efficiently with a new comparable model and then followed through regarding having the warranty cover the materials. Needless to say I won't call those other companies again.

E S.

One of their employees caused damage to my car while in their work van and refused to pull over. I called management to report them of this and they told me ""well, you have our information"" and were not at all helpful. Extremely unimpressed with their customer service.

Claire W.

I called Patey this morning and they appeared within one hour. This is probably about the fourth time they have responded within hours. And the plumbers are knowledgeable and friendly as well -