George Henry's Plumbing, Heating, & Cooling

Michael B.

I had them install two mini split A/C units on one of my apartment buildings. They were on-time, communication was great and they did a wonderful job. In fact, the A/C installers did so well that I also hired their plumbing division to do some remodel work in one of the bathrooms and they did a great job there also. I am happy to recommend this company for both A/C and plumbing.

D A.

I've used them in the past, but recently I've had 2 scheduled appointments that they failed to show up for to replace a part on a new hearing system they installed in my home. Back to back days they failed to show up, or even call to let me know they weren't coming. Wasted days sitting around home during the time frame they scheduled. They should pay me for my time spent waiting.

Milo L.

They called back before they opened! Our system went out in the middle of the night so I called and left a message around 4:30 am hoping to beat the rush of the morning. It was a Saturday and they actually called me back a couple of hours before they opened. The tech (Carlos), showed up when expected and with all the parts and experience to get us up and running. He was very helpful in teaching me how to identify a couple of issues that might let me know if the system wasn't working at peak performance.

Highly recommended!

Marilyn F.

I'd give them zero, but that's not a choice! Arrived at 2nd home in Pine, AZ last night for Thanksgiving holiday and found out the heat was not working. Called George Henry - lady answered and asked if we wanted emergency service last night, we figured we could tuff it out until morning. Lady said 'Carlos' would be here by 9 a.m. He had an install, but would come to us first. Carlos didn't show up - got no call - called around 10 and was told they had an 'emergency' that came up. I asked for a call back for an ETA - didn't get any!!! Called again and was told they didn't know if they would get to us today! I told them I was here with my 75 yr. old sister who can't walk. I kept asking for a reason why our appointment, that was ALREADY SET UP! - was being bumped. All I got was, 'We've had emergencies, we had to finish installs.' I guess two elderly ladies alone in a 50 degree house is NOT an emergency to them!!! I was told to speak to the manager. I was, admittedly, hot under the collar, and finally she said she was refusing to do the job. VERY UNPROFESSIONAL! Unless you're an existing client I guess you rate up their with dog crap.

Stacy M.

NEVER AGAIN! On November 2, I called George Henry about my heat not working. I told them no hurry because I figured they were busy. My appt was scheduled for November 13, from 12-4. After waiting 2 weeks for them to come out, I had to call them 2 times to find out where they were. I called both at 3pm and again at 4:30pm. During the last call, they reached the technician - told me the tech would be there at 5:30pm. The technicians were here less than 10 minutes and said it ""might"" be the control circuit board. Being Friday after business hours, It was too late to do anything. Although they did nothing, they charged a a $40 trip charge! I called the office Monday morning asking for a manager. They didn't answer the phone but I was able to leave a message. ""Sharon"" called me back saying she was the supervisor. ""Sharon"" said she had called about getting the part, but had no idea of the price, when it would be in, or when it could be installed. I was livid! This is my only form of heat and I live here year round! I called George Henry because I thought they were a reputable company! The only decent thing they did was refund the trip charge!

Carol F.

George henry review

THE WORST UNPROFESSIONAL SERVICE EVER. ZERO STARS is to many!! I purchased a heat pump from them 2 years ago and it was installed by them. I called for an appointment because it isn't cooling. My number was obviously in their system and she verified my address. She verified the purchase date and that it was under warranty. I was told there is a $95 trip charge to come to my area, which is remote. There were no availabilities for a couple weeks but we made an appointment. After that I received two text messages confirming my appointment for the wrong date, wrong address. I called and let Jaunita know my phone was somehow tagged to another customer. After some fumbling around and keeping me on the phone we confirmed my address, phone and appointment. Two days later I got the phone call from the technician telling me he was on the way to fix my hot water heater!
This morning I called to verify my appointment window and Jaunita said, I don't see you in the board, then (apparently speaking to herself) she said oh no, oh no, can I put you on hold. Then she disconnected the call. When I called back she apologizes and is loudly talking to someone across the room, she says she is transferring me. Ruth comes on, who I believe is the owner of the company. She says no way can I have an appointment today because they stop traveling to my area a long time ago and they just can't afford it and blah blah blah, all my technicians are on unemployment and she is very limited with her tech and they just can't afford to go to my community 17 miles outside of Town. THEN I said I had called them because I purchased the equipment from them and they installed it. Now she started arguing that I did NOT and if I had I never paid for the work! They only had a Bid for me. No payment or installation. Now then. When I made the appointment Jaunita was able to access my account immediately told me of the warranty and scheduled me an appointment. Why was that done if I never purchased and they CAN NOT come to my community? Ruth proceeded to tell me Jaunita is ""new"". The bottom line is I will have to call someone else to repair, the equipment she now is suggesting they installed and never received payment for. Obviously they are not competent enough to manage their business and hopefully will be going out of business soon. NEVER call them for anything! 2 other people in my community already told me they are terrible and had bad experiences with plumbing jobs done all wrong. Good Luck Ruth and George Henry plumbing heating and cooling!

Michael E.

Horrible customer service and very expensive!
We had them out to replace the supply lines on 3 sinks and 2 bathrooms and install a charcoal filter under the kitchen sink. They tried to charge double the cost of the water filtration system but I caught it. By the way they charge you hourly while they sit in the truck and work up the bill and they don't wear booties in your house or offer them. To make it up to me they agreed to come out and put a recirculating water pump and waive the trip charge and 1/2 hour of labor. I drove up from Phoenix just to meet them and they never showed or called. I called them to ask what happened and they never even called back to resolve what happened. They don't respect your time or money. Find a different plumber so you don't suffer like we did!

Jennifer M.

I have used George Henry Plumbing/heating/AC out of Payson 5 times in the last five years. Once for plumbing, once for furnace, & the rest all AC related. They just installed new AC & furnace this week and I couldn't be happier.

AZ L.

Our water heater went out in our manufactured home and was past it's mfg warranty by 3 years. We contacted Landmark Warranty to open a claim Thursday AM. George Henry's came out same day. Technicians Casey and Chris diagnosed the problem and got it working for us per Landmark's requirements but did recommend to Landmark that it get replaced due to age of unit as it was going to go out again. And it did go out again the same night. Because of Casey's documentation and info provided to Landmark, Landmark did approve a full replacement and allow George Henry's to replace unit with one they had in stock. Casey and Chris came back out on Monday morning and replaced within 2 hours. Jerry, the GH office/dispatch manager was EXCELLENT throughout the entire process and maintain his professional manner each time this crazy lady (me) called for updated status on Landmark's approval. He treated me like family and that did well at calming me down each time I called. Although we wished Landmark would have given IMMEDIATE approval for replacement, they did follow the procedures as outline in the Warranty agreement and ""partnered"" with George Henry so the unit was replaced sooner than the agreement allowed for. We were VERY PLEASED with George Henry's Plumbing from beginning to end.

Angela P.

I was having an issue with ground water seepage in the basement. Doug came out and after looking everything over, surmised he would not be able to help us. He could've done more song and dance and charged us more, but he was honest with us about not being able to fix our problem and only charged us the service call. I can guarantee they will have our future business. Great customer service not only from Doug but to the nice lady on the phone when I called for an appointment.