George Henry's Plumbing, Heating, & Cooling

Jo F.

I hate to write a negative review but I am so disappointed I feel that I have to send a note. First, let me say that our heater/air conditioner is working like a dream NOW and your service crew are #1 but....... When we first contacted you during the heat of the year and our temp. in the house was at 98 degrees, you had your men out to diagnose the problem the same day and it was that our unit needed to be replaced. You ordered the parts and scheduled the work for a replacement. The work was finished promptly and we felt that the problem was solved. Well, it was for a day at a time until we began to wake up to a temp. of 64 degrees. This went on for three or four service calls until Scott finally fixed the problem and we were charged a service call for them all. During all of this, we had paid our account in full - approximately $15,000.+, not counting the service charges in cash. When the work was finally finished and the unit repaired, Scott told us that due to the inconvenience, his office staff would be sending a check to reimburse the service charges in the next day or two. That was almost a month ago and we have called weekly and your response was l. oh, sorry, I thought I wrote it, 2. we've had an emergency health problem with one of our employees, 3. well, you know that Monday was a holiday and 4. give it a few more days. I'm very sorry about your employee but you also realize that my hubby is in congestive heart failure, COPD, on oxygen 24/7, I have just completed 25 cancer radiation treatments while trying to care for my husband's needs, etc., etc., and we understood how things happen but.......we didn't ask for anything other than what we paid in advance for.

Autumn T.

George Henry put our hvac in about 3 years ago and every year during the heat of summer our air conditioning fails and we have to turn it off for at least an hour and cook before we can turn our air back on. I am very disappointed it makes a horrible noise and the compressor stops running. We have called several times and they find nothing,but a service charge. It was a mistake using them as they were doing about 3 jobs at the same time. Not sure they paid attention. Use them at your own risk!

Linda T.

The technicians are skilled and courteous, but Rebecca in the office is rude and attempts to double bill every service. She is dishonest. I will never do business with this company again. I paid my bills with them instantly. They did not have to wait one day for their money. If this is how they treat customers, I do not know how they expect to stay in business in a small town. Really disgusting.

P S.

Idiots! These guys lied about being able to fix one of my outdoor Spicket's but the worst thing was they did not notify me that there was a very sopping wet section under my house due to my shower drain being broken.

They charged me $444 to fix one Spicket on the opposite side of the house which I thought was way too much.
The following day I went to check out the opposite Spicket they said was not accessible from underneath the house.
When I was under the house not only was the Spicket accessible but the ground was muddy and had obviously been wet for a very long time.
When I investigated further I noticed that the drain coming from my shower next to the Spicket was so worn that it was wobbling away from the shower drain itself.

Can't believe these guys did not inform me of the wet section even if they did not notice the broken shower drain.
But also completely ridiculous they said they could not access the water Spicket when I can obviously see and reach the line myself.

Michael B.

I had them install two mini split A/C units on one of my apartment buildings. They were on-time, communication was great and they did a wonderful job. In fact, the A/C installers did so well that I also hired their plumbing division to do some remodel work in one of the bathrooms and they did a great job there also. I am happy to recommend this company for both A/C and plumbing.

D A.

I've used them in the past, but recently I've had 2 scheduled appointments that they failed to show up for to replace a part on a new hearing system they installed in my home. Back to back days they failed to show up, or even call to let me know they weren't coming. Wasted days sitting around home during the time frame they scheduled. They should pay me for my time spent waiting.

Milo L.

They called back before they opened! Our system went out in the middle of the night so I called and left a message around 4:30 am hoping to beat the rush of the morning. It was a Saturday and they actually called me back a couple of hours before they opened. The tech (Carlos), showed up when expected and with all the parts and experience to get us up and running. He was very helpful in teaching me how to identify a couple of issues that might let me know if the system wasn't working at peak performance.

Highly recommended!

Marilyn F.

I'd give them zero, but that's not a choice! Arrived at 2nd home in Pine, AZ last night for Thanksgiving holiday and found out the heat was not working. Called George Henry - lady answered and asked if we wanted emergency service last night, we figured we could tuff it out until morning. Lady said 'Carlos' would be here by 9 a.m. He had an install, but would come to us first. Carlos didn't show up - got no call - called around 10 and was told they had an 'emergency' that came up. I asked for a call back for an ETA - didn't get any!!! Called again and was told they didn't know if they would get to us today! I told them I was here with my 75 yr. old sister who can't walk. I kept asking for a reason why our appointment, that was ALREADY SET UP! - was being bumped. All I got was, 'We've had emergencies, we had to finish installs.' I guess two elderly ladies alone in a 50 degree house is NOT an emergency to them!!! I was told to speak to the manager. I was, admittedly, hot under the collar, and finally she said she was refusing to do the job. VERY UNPROFESSIONAL! Unless you're an existing client I guess you rate up their with dog crap.

Stacy M.

NEVER AGAIN! On November 2, I called George Henry about my heat not working. I told them no hurry because I figured they were busy. My appt was scheduled for November 13, from 12-4. After waiting 2 weeks for them to come out, I had to call them 2 times to find out where they were. I called both at 3pm and again at 4:30pm. During the last call, they reached the technician - told me the tech would be there at 5:30pm. The technicians were here less than 10 minutes and said it ""might"" be the control circuit board. Being Friday after business hours, It was too late to do anything. Although they did nothing, they charged a a $40 trip charge! I called the office Monday morning asking for a manager. They didn't answer the phone but I was able to leave a message. ""Sharon"" called me back saying she was the supervisor. ""Sharon"" said she had called about getting the part, but had no idea of the price, when it would be in, or when it could be installed. I was livid! This is my only form of heat and I live here year round! I called George Henry because I thought they were a reputable company! The only decent thing they did was refund the trip charge!

Carol F.

George henry review

THE WORST UNPROFESSIONAL SERVICE EVER. ZERO STARS is to many!! I purchased a heat pump from them 2 years ago and it was installed by them. I called for an appointment because it isn't cooling. My number was obviously in their system and she verified my address. She verified the purchase date and that it was under warranty. I was told there is a $95 trip charge to come to my area, which is remote. There were no availabilities for a couple weeks but we made an appointment. After that I received two text messages confirming my appointment for the wrong date, wrong address. I called and let Jaunita know my phone was somehow tagged to another customer. After some fumbling around and keeping me on the phone we confirmed my address, phone and appointment. Two days later I got the phone call from the technician telling me he was on the way to fix my hot water heater!
This morning I called to verify my appointment window and Jaunita said, I don't see you in the board, then (apparently speaking to herself) she said oh no, oh no, can I put you on hold. Then she disconnected the call. When I called back she apologizes and is loudly talking to someone across the room, she says she is transferring me. Ruth comes on, who I believe is the owner of the company. She says no way can I have an appointment today because they stop traveling to my area a long time ago and they just can't afford it and blah blah blah, all my technicians are on unemployment and she is very limited with her tech and they just can't afford to go to my community 17 miles outside of Town. THEN I said I had called them because I purchased the equipment from them and they installed it. Now she started arguing that I did NOT and if I had I never paid for the work! They only had a Bid for me. No payment or installation. Now then. When I made the appointment Jaunita was able to access my account immediately told me of the warranty and scheduled me an appointment. Why was that done if I never purchased and they CAN NOT come to my community? Ruth proceeded to tell me Jaunita is ""new"". The bottom line is I will have to call someone else to repair, the equipment she now is suggesting they installed and never received payment for. Obviously they are not competent enough to manage their business and hopefully will be going out of business soon. NEVER call them for anything! 2 other people in my community already told me they are terrible and had bad experiences with plumbing jobs done all wrong. Good Luck Ruth and George Henry plumbing heating and cooling!