George Baird Drain Service

Terry B.

We have an older home & had been having drain issues off & on for the last two weeks. It was so frustrating! We had our main snaked several times, (snaked all the way into the main sewer) & even called the city who flushed the sewer lines. Our neighbor had referred us to Baird's - We couldn't be happier! Because of the history of trouble we were having Jess worked extremely hard & into the evening (My apologies to his family for that!) - not only clearing the lines but also digging to the our main & adding a clean out, used the camera to locate what the problem was (who would have thought Tree roots & the nearest tree is across the street) & rectified it - We are grateful & pleased with the professionalism, expertise & prices

Janet L.

Baird's was recommended for their prices; and I was hesitant to call them after reading their reviews. But, I called and am so glad I did. The woman who answered the phone was not scary at all, I got a really quick response by an experienced and knowledgeable plumber who took care of the problem quickly, efficiently and for a great price! Plus, they guarantee their work. I'll use them again, and recommend their services.

Ellen M.

We've used Baird's for years. They've always showed up on the same day that we called. They fix the problem every time. And most important, they are honest. No scheming for your money or creative bamboozling. They've always been courteous and professional.

Jen K.

I've used them numerous times, and never had them flake.

They don't come when it's convenient for you. You can pay someone real money for that, not 20 bucks. They come when their guy is in the neighborhood. If you can't be there, call someone who charges more for the convenience of working with your schedule.

The lady who answers the phone is abrupt. She's not actually rude, she just doesn't waste any words, doesn't want to hear your story, and isn't going to mess around with explaining why they're going to tell you when they'll be there, and not the other way around. She will call you back, always, it just might not be fast enough for your tatse. It's $20 and guaranteed for 30 days, people. You don't need someone to sympathize with your babysitter problems and work around them for you. If you do, call someone who charges more for that convenience.

As for their service itself, they've always gotten the job done. Always. And when it was a tough job the dude hung out and tried the best he could to make it work.

Only reason I don't give the 5 stars is because I really don't care for one of the guys that they send out. But hey, he's in my house for 10 minutes, and it's TWENTY FREAKING DOLLARS so I just make sure not to start a conversation.

Come on people. You can't have it both ways. You either pay basically NOTHING and maybe sacrifice some of your precious time and deal with the misery of not having someone laugh at your jokes, or pay the going rate for a more ""professional"" service who have a bazillion technicians whose shorts aren't falling off their butts and enough coverage to make sure each precious snowflake is accommodated.

TWENTY BUCKS.

Wendy M.

Disappointed by a company I've had great service from in the past. Receptionist is rude! Too bad since the owner seems nice enough, experienced, and inexpensive.

I called in today to see about getting a drain unclogged as I have more than a couple of times in the past 7-8 years. I was told I would get a call back with a time they would be available. I explained that I was in a classroom and would be unable to answer a call, and would not be available today until after 2:30 and I would call her back. I called during my break and only received a busy signal. When I called in at 2:30, I was told that they were no longer in the area and unable to complete the job today.

Well, ok, not having the flexibilty to be there until after a set time, I asked about tomorrow and was told that I would have to call back tomorrow morning to see what time they would be in the area. I explained again that I would not be available until after 2:30 and asked if there was any way to make an appointment time and she said no. So when I asked if there was any guarantee of them coming out tomorrow at all if I did call back in the morning, she rudely stated that no there was not and that it all depended on if they were in the area.

I get them not wanting to zigzag across town, but if you are going to accept only the clients that are in the area you are currently working during a time period, then that is not a great business practice.

If you happen to call at the time they are in your area, then lucky you. If not, you are S.O.L.. I think I will take my business to someone who can actually book a time for me and pay the extra for this little thing called customer service.

J F.

I will never call them again. I called them yesterday because the condensation from my air conditioner was coming through my ceiling light. This happens every year and it's because the pipes under my bathroom sink get backed up. It was 92 in Santee yesterday and I have four pets, one which cannot take the heat at all. They said 4:30 when I get home from work yesterday was too late, so they made the visit for today. Keep in mind, I took a VACATION DAY so that I could get this done. My condo got up to 87 last night and I had to put on the air for a while because I thought my dog was going to die. I had to stay awake to make sure the leak didn't get too bad. I also had to keep the dogs in my bed since my bedroom is the coolest room. When they booked the apt for today and said they would call in the morning, I called them to see what time, since after all, it's HOT IN SANTEE and this is my VACATION DAY. Her comment was ""I haven't called you yet...."" I said I know, I'm on vacation and just wanted to see when you are coming. She said she would call back in an hour (and then hung up without a bye, or sorry you just got disconnected), which she did. She booked the appointment between 1:30 and 3:30. At 2:42, she called and cancelled. Apparently some tool broke that the plumber needed. I sat here in my upstairs condo in Santee, that has two sky lights, with my four pets, sweating the entire day to the point of getting dizzy, and THEY CALL ME AT 2:42 AND CANCEL!!!!!!! I very well could have gone to someone else yesterday and avoided the suffering for two days, and enjoyed my day off. Yeah, they are cheap. But THIS is not worth it. If I could give a ZERO star I would. To let me (67 year old lady) and my pets suffer for two days and then CANCEL is just the most obnoxious and unprofessional ""service"" I have ever seen. He couldn't buy a new part for the job???? I'll pay more and get the service. Just made a call at 2:48 and found someone with high ratings on Yelp to come to my house before 4:00. Now, that's worth paying for, especially in this heat with pets. Unreal. Just unreal. Just got a call from the NEW plumber and they are running EARLY and will be here at 3:30. Wish I had found them yesterday.

Baird, you SUCK.

Lina D.

Get rid of the receptionist. She is rude and does NOT listen to her customers. I've referred people over the years and I won't do it anymore thanks to her!

LisaSD S.

If there was a way to split the review rating between George (owner) and his receptionist (probably his wife?), I would give George a 5 and his wife a ZERO. We have been using George for 14 years and up until about 10 years ago, he was always the one who handled our problems (we have a 60 year old house with old pipes and need them about every 2 years).

I'm writing this review on the small chance that either George or his son see it and hear that his wife wouldn't even let me talk to him about the recurring issues with our pipes. I was willing to pay to have him come out and advise me on the steps to take to keep roots out, etc but she won't even let me talk to him and said he's not available. I said I was willing to wait but she blew me off.

Everything that people mentioned about her is true. She won't remember you called, she apparently doesn't write anything down because I have to give her my info (ALL my info) again and again (spelling my street name every time) and remind her what we discussed. She will NEVER call you to confirm a time. When you call back to check on things, she'll say ""Oh yeah, they will be out between X and X. (Wow! When were you going to tell me?)

I HAVE to assume that she is his wife and he doesn't have a choice but to use her for his business and that is too bad. This last time I called her, I decided it was my last time...period!

I'd also like to extend an offer to any of his plumbing assistants to send me their phone numbers directly so that I can bypass this rude woman.

I don't want to hurt George or his business in any way but the way in which she is hurting him is far worse than this Yelp review. Is it really saving you money to have her, George? Really?

Elisa H.

Mike gets Five Big Shiney stars for helping out my mom in Clairemont. He was there a long time getting her drains running. Nice to have someone I can trust in my mom's house. Thank you Bairds!
Elisa / Flo is my mom.

Judy G.

Been using Baird's for a few years now. George and his son are great! They have helped me every time. But, there is no excuse for the rudeness of the woman who answers the phone. She's been rude all these years. Not abrupt because she answers so many calls, and not straight to the point; rude! It's apparent she doesn't care if someone gets to your house or not. I really can't imagine why they allow her to answer the phone. Family run company? I get that. But there has to be someone else who isn't so brash on the phone. Or, send her to customer service training classes to learn how to deal with and assist customers.