Genz-Ryan Heating, Cooling, Plumbing, & Electrical

Elisabeth Lisa R.

We have a service contract with Genz and have never used it. We are moving and want to get our new house checked after we close at the bank. I was tols I cannot make an appointment because I am not the owner. I explained that I will be the owner and I wanted to set the appointment up for after we are the owners so it can be done right away. I told them that I know they get booked up so I wanted to get on the appointment books. She said no . Funny how every other company I am doing this with is willing to work with me.

Cheryl S.

Genz Ryan does not stand by their workmanship. While my home was still under warranty, Genz Ryan was called for service regarding my A/C not cooling properly. They said it was a zoning issue. Genz Ryan zoning solution did not solve the problem. It is now past warranty (which was only 2 years) so we called a different HVAC servicer and they said they would gladly take our money but Genz Ryan should replace the coil as Genz Ryan installed/paired a 2 1/2 ton condenser with a 2 ton coil. I also contacted Lennox (maker of the AC unit & condenser) and they agreed that the coil is too small for the condenser. My next step is contacting the BBB, MN Attorney General Keith Ellison, and Department of Labor and Industry. I shouldn't have to pay $2000.00 to replace the coil because Genz Ryan doesn't want to own up to their mistake. Genz Ryan has also been to my home for 2 plumbing issues and the issue still persists (more to follow on that). Lennar Homes should really use a different contractor for their new construction home as Genz Ryan is sub standard. Update 7/28/2020: Genz Ryan replaced the original coil with a larger coil and which fixed the cooling issue. Thank you, Genz Ryan! The house is cooling down as expected which should also affect our electricity bill as well.

Dan P.

I contacted Genz Ryan to come over and add freon to my central air conditioning. When they arrived they asked for my credit card and charged me $560 before looking at the issue. I had to go back to work and within 20 minutes called and said that the freon would not hold and they would send a sales rep out which they did immediately. They gave me an initial price of $31,000 to replace my furnace and ac And finally alternative options of $21,000 and &17,000. I would not commit to buying and they called me four times within 12 hours to get me to commit. I brought in other companies and ended up paying $10,500 for a like system. I would recommend Genz Ryan to anyone. Their unethical business practices are evident from their fee structure and sales tactics. I will contact the BBB and attorney General to file a complaint.

Robert C.

I have been a club member with Genz Ryan, it is supposed to get me preferential treatment! What a joke! My air conditioning went out on Sunday. I called and they told me, they would be out today (Tuesday). I never received a call from them, first thing in the morning. I tried calling them at 10:19am, received a voice message telling me, somebody would call me back, right away. That never happened! At 12:22 I received a call, telling me that they still did not know when a technician would be at my house. They held me at bay most of the day! At 1:23, I was working and they called. Telling me Tyler ready to come to my house. But they needed verification that I would be home. Not once did anybody from Genz Ryan tell me that I had to do a verification. I did call as soon as I heard their 3 messages at 2:19, and each time got a voice message telling me, that a Customer Service agent would call me right back, that never happened. I tried on 4 separate occasions, left a message each time. I finally tried a 5th time, got to finally speak to Gracey, she proceeded to tell me, that after 3 try's they cancel my appointment, because I did not verify I was going to be home. So basically GR kept me at ""bay"" for the majority of the day! Then Gracey starts looking for a medal, because they called 3 times and that was their policy to cancel! I finally get to speak to a Customer Service live, 6 and one half hours later, and she takes on an attitude! I immediately canceled my club membership, it does not give you preferential treatment, all it does is pad GR bottom line! I will never use GR again and I advise anybody considering GR, to stay away, no good!!

Carlita H.

I had a cracked toilet and called for an estimate. I asked the scheduling woman how much it would be to remove a toilet and install a new one as that's what I needed done. I already purchased the new toilet. She schedules an appointment window from 9-2 the following day and sounding evasive told me the technician would let me know how much it would be upon arrival. The technician arrives and tells me it's going to be $600+ best case scenario $800+ worst case. I told him I didn't have that much and the woman should have told me that on the phone as I would have kept calling around. I still had to pay him $100 for coming out and he was in my home less than 5min!!!! Complete BS! Terrible business practice!!! I will never call this company again or recommend them to anyone I know.

Nancy H.

Terrible in every way! Their workmanship caused black mold in my ""new construction"" home. They lie and they're rude and don't care one bit about a customer. They try to sell things you don't need and maintenance plans for your HBAC needs but won't come back to do the maintenance....excuses, don't return phone calls. Beware!

Stuart M.

I was just trying to get a quote to replace my leaky faucet. They cannot do it over the phone... it cost $99 to come give me an estimate. Very unhelpful.

C F.

Way over priced! Slow and bad quote estimation process.

I needed a quote for a new bathroom in the basement for installation of a bathtub, toilet, sink, and utility sink. This is a brand new construction home with an unfinished basement.

19th (Wed) - Bill reviewed the site, said he can get a quote to me by the weekend.
25th (Tue) - Called to see if they had my quote yet (since he said he'd send it to me by last Friday). Receptionist said she couldn't talk about the quote or send it to me because I had to get it directly from Bill. Frustrated, I asked the receptionist to talk to the supervisor to get the quote to me.
25th (Tue) - Genz-Ryan called back to get my e-mail to send quote.
27th (Thu) - Still haven't received quote. Called to see where the quote was. They sent to the wrong e-mail address. They then sent again, which I received in a few hours. After reviewing it seemed to only include a ""Finish"" estimate and no rough-in (I specifically wanted rough-in AND finish) so I'm not sure why they only sent a ""finish"" estimate. I called back asking about. She said there was another quote for about $5,000 more but couldn't tell me anything more and said I needed to talk to Bill to clarify. But Bill was out sick, and said he'd call the next day.
28th (Fri) - No call by 2pm so I called back. They said it was on Bill's list of things to do that day and he'd call back later today. Now it's 7pm and still no call.
2nd (Mon) - Called at 9:45am to talk to Bill. The receptionist said she'd put it on his next ""thing to do"" after his current appointment, and would cc his supervisor.
2nd (Mon) - Called back with quote. $5,310 (rough-in) + $1,804 - new construction discount = $6,403

Wow! In the 2 weeks it took them to get me a quote, I received 3 other quotes (within 2 to 3 days) from 3 other plumbers, and they all were about $3,000 CHEAPER than Genz-Ryan. What a rip-off!!! Skip Genz-Ryan.

Asia L.

On Feb 21, Tyler Unger came to my house to fix my furnace, he was able to fix the problem, however at the time he told me that he would deposit my check two weeks after that day so as to give me some wiggle room my finances at the time. I really appreciated him doing that because it really helped me out a lot. However, he ended up depositing the check on 2/28 instead of waiting like he said he would and ended up putting me in a rough financial situation. If he wasn't able to do the original deal then he should've said that and not went back on his word. Due to this, I will not be using Genz-Ryan anymore in the future or recommending their service


Update 3/9/20

The customer service manager Jeff called me and sincerely apologized about the misunderstanding with my check and more than made the situation right, I appreciate him calling to see what he could do to help. Therefore, I will continue to use Genz-Ryan in the future!

Joseph L.

I wished I checked Yelp before calling.

They promise free quotes- that is reasonable as I am not asking for them to plan the interior decorating. Just how much is it for an outlet install.

They are available to call- discuss with you that their appointments are ""open ended"" - you know .. like the cable company.. however this is even worse- there is NO TIME FRAME! Just that sometime during the day they will call you within 30-45 minutes for you to go out.

That is ridiculous.

Oh. The free quote they are so proud about- is ONLY if you purchase- which really is NOT A FREE QUOTE! Be realistic a free quote is a free quote. No I wont wait around 12 hours for your tech to possibly be available.

This clearly is working for your company but I will never support you.