Genz-Ryan Heating, Cooling, Plumbing, & Electrical

Ted S.

They do not answer phone after being on hold listening to canned voice messages for a long time.

Andrew J.

Jake ryne came out to service our equipment. The guy was a very knowledgeable technician and very polite.
I learned so much from him by the time he left I felt like I could go out and get a job in this field.

Anthony D.

Genz Ryan just charged me $500 for a capacitor that can be purchased for $15 online. What makes it worse is the fact that I diagnosed the problem. I should have checked reviews before calling Genz Ryan. I made the mistake of not checking what the part cost before calling. The tech showed me the part in his catalog on his tablet and it said $499.00. I honestly didn't think they would overcharge by that much but they did. All of the prices shown for their parts in the catalog are extremely over cost. Do not trust this company ever.

J C.

Quoted me almost 6k for a level 2 ev charger. A different company came to do it the next day for less than 1k, did the permits and got an inspector in. They will rip you off, someone else can get the job done just as good or even better for less money.

Kasey T.

My appointment was cancelled half hour after it was scheduled for. No apology. Had to call to reschedule and was bounced around.

Andy G.

I agree with others that there should be a zero or negative star for Genz-Ryan. Extremely overpriced and sales guy (field Mgr.) Loren Bottem extremely rude. They tried saying our water heater they installed was not under warranty. Luckily, I found the paperwork from them and it said it had a 9 yr. warranty. I think it started leaking on Year 8. They finally agreed to replace it at no cost, but look at the exchange I had with Loren:

Me: Do we pay for the permit?
Loren: Stop it Andy no we do. It's part of the original service you got with us.

What a jerk. Absolutely rude. Will never work with them again.

Daley M.

Had to Block them from my phone. I currently need to look into a new water heater. I called them for a general price quote to get a ball park estimate. I'm looking to replace a tankless with a new tankless and wanted to check brands and have a basic cost idea as the on I have is 20years old and the prices have likey gone up significantly.
They would not provide someone for me to talk to and stated they need to send someone out for a free consultation. I told them I needed to discuss with my wife and I'd get back to them.
I was considering them at the time so I mistakenly left my contact information. That's when the spam phone calls started.
I let them go to voice mail and finally picked up after several days and said this is very unattractive calling EVERY, yes every, day! I restated that when I was ready I would call them.
That stopped the calls for a day or two. They started right back calling every day.
I finally blocked them.
I cannot suggest using an Ambulance chaser company like this. DO NOT give them your number even if interested. I just suggest avoiding this company.

Mark And Beth D.

There isn't a zero star choice, I had to pick one star.

They charge around double what others typically bid. In my case, they replaced a furnace blower motor (OVERCHARGED) and managed to snap a cvpc pipe connection in the process -- then claimed it was already broken and wanted more money to replace the part HE broke.

When he was done, one of the wire harnesses wasn't re-fastened to the chassis, another snafu. And a hose connection for water drain was not reconnected at the input end of the drain.

PRESSURE SALES PITCH, Every 10 minutes was a pressure sales pitch for their service plan or a total replacement like ""before I get started, are you interested in [a new part or total replacement]""

They guy they sent had only been doing this for a year, not trade school trained but just On The Job (OTJ) trained.

Michael M.

This company is over-charging for their work. I couldn't believe the price. I needed 1 1/2 PVC drain pipe from kitchen sink repaired. The service man immediately said, ""this will start at 675.00 dollars"" . Wow. I will fix it myself, just go away. He then wanted 99.00 dollars for the service call. ""No"" i said , just go away. ..... This company is a RIP OFF !!!!! Unless you are in a spot and need someone right away. Avoid Gens Ryan....

pat s.

they over charged us and also kept pushing to add on more services. Felt very high pressure. then they PUSHED us hard to post a positive review which I thought was bad business.