Gennaro's Plumbing

Theresa N.

This vendor was hired by my home warranty. They scheduled a 4-hour window but were an hour late past that time because their driver got lost and had no cell reception. The scheduler said they would have the driver reach out and call me which never happened. They cancelled my service without updating me that they were no longer coming until I had to reach out to them multiple times for updates. I took off work for 4hrs and had no service so I am warning others to stay away from this vendor and called my American Home Shield warranty to remove them from their list of plumbing vendors. Very unhappy with how they handled this situation! They should've been sending me updates instead of false promises. They shouldn't have taken this job if they don't have decent cell phone reception in my area.

Melissa R.

We had to schedule an appointment with Genarro's plumbing Inc., because our home warranty scheduled with them. However, we scheduled on Friday for the following Thursday. 30 minutes prior to them being at our house, they called and canceled due to overbooking. This is something they should've known a day or 2 prior. My husband had already taken off the day of work. Calling 30 minutes before is unacceptable. Then they offered that their next available opening wouldn't be until Monday. We have a leak in our pipes in garage, so again waiting 4 more days was unacceptable once again. I had to call our home warranty and start a new work order for a different plumber. Very inconvenient.

Shihwing Y.

If I could give 0!star, I would. Terrible company. I got connected to them through my home warranty company (old republic home warranty). Called them twice on Monday and Tuesday to confirm my appointment which they did confirm. On the day of the appointment, Thursday, about 3 hours before, they called up and said that they had a scheduling error. And when I asked how did they have this error. The lady over the phone tells me that she found the error when she turned on the computer today. Does that mean the previous few days of the week, the computer was not turned on? What's worse, in order to shirk responsibility, she said I can always call my warranty company to schedule another plumber. What kind of customer service is this. I really wonder how are these people still in business.

The reviews do not lie. Stay away from them.

Cinthia S.

This is a joke of a company. They call the Home warranty company and make up lies to make it seem like we are the problem and not them. Not sure how this company keeps getting contracts from First American home Warranty. Legal action should be taken by now. PLEASE STAY AWAY FROM THIS COMPANY AT ALL COST!!!

Javier C.

Unfortunately similar to the 100+ other reviews on here, we had a bad experience with this vendor who was contracted by Home Warranty of America to service a leak.

From reading the other reviews on here, it's becoming apparent is that HWA continues to contract this company for their high rate of rejecting home warranty claims. If HWA were in the business of appropriate customer service and satisfaction, they would work to use credible vendors that are diligently trying to solve the homeowner's issue as opposed to either doing the bare minimum or just issuing an outright claim denial.

Our claim with HWA was filed for an upstairs bathroom leak which was coming down into the kitchen ceiling ( see photos). HWA contracted Gennaro's Plumbing.

- Plumber performed a visual inspection of an upstairs toilet. Used no levels, measuring device or even attempted to flush the toilet to replicate the leak or find the source.

- Gennaro's exact written notes to HWA ""tHE PLAN HOLDER DOES NOT HAVE AN EXSISTING PIPE LEAK THE SOUND SHE HEARS IS DUE TO EXPANTION OF PIPES NO LEAK FOUND TILE TO FLOOR ISSUE WE DO NOT DO FLOORING""

In short, the claim was denied because no leak was found and this was described as a flooring issue by the plumber...

Needless to say we're extremely disappointed in both Home Warranty of America for contracting such a disreputable plumber and also Gennaro's for their lack of effort and complete refusal to admit that a leak exists.

Dana F.

Disappointed in the lack of professionalism. Waited a week for an appointment for descaling service on tankless water heater. I called morning of appt (10/15/20) to confirm the 3 hour appt time window to only be told that they are not sure if they are coming because they did not receive product to do descaling. I asked her why they did not call me prior to the appt. so I would not miss work. She had no answer for that nor did she care. Terrible customer service, no accountability.

Michelle P.

The woman who scheduled was kind and helpful. The technician that came out lacked professionalism and knowledge. He quickly decided that my water heater was fine and I had a pipe in the wall that was the issue and not the water heater. He told me I probably would need to file an insurance claim because my drywall and other damage was likely. After speaking on the phone with my husband only then did he look beneath the water heater and said it was in fact leaking. He was obviously irritated with me asking questions since I did not understand his initial diagnosis. He scolded my dogs who were put away in a room when they barked- a small thing but just added to his overall unprofessional demeanor. He then reported to the home warranty company that the water heater leak had been happening for 4 months. I got two Sedona opinions who both independently said it had been leaking 2 weeks. Lucky for me because now the water heater will be replaced under the warranty. I do NOT recommend this company.

Arlina O.

Horrible, horrible service. Home warranty sent them out twice! Both times they did nothing. Both times they reported a summary of assessments/diagnosis that were incorrect & had nothing to do with our home.

Ruben C.

Do not ever use Gennaro's plumbing. They have terrible customer service. They missed an appointment twice. They are rude and should never be trusted. Very unprofessional. Never let your home warranty refer you to them. They must be the cheapest plumber out there. You get what you pay for. Stay away from Gennaros plumbing.

J S.

If you have home warranty insurance, do not use this company. Unprofessional and if you don't have home warranty insurance, do not even try to contact them. If I could give them a zero rating I would.