Gennaro's Plumbing

Veronica R.

DO NOT HIRE OR DO BUSINESS WITH THIS COMPANY. THEY ARE EVIL,RUDE AND MAKE FALSE REPORTS! I filed a claim with my Sears home warranty for my water heater that is not providing hot water. My water heater is located in my back yard in a water heater house. It is perfectly fine and according to the gas company, the controller most likely is the issue. Gennaros reported that my water heater is corroded and that there is rat poop on top of the water heater house. Frank from Gennaros never brought a ladder to look on top of the water heater or on top of the water heater house. The water heater house sits on top of a 3 foot metal stand so there is no way to see on top without a ladder. The dropping on top of the water heater house is the flowers that fall from my Queen Palm tree located right next to the water heater. I have been without hot water for 5 days now and I have 3 small kids plus my disabled son whom requires bathing 3 times a day due to his health. Please listen to me, this company appears to get the $100 deductible for each service call and leaves them hanging. I called the manager and tried to explain and he rudely cut me off and went on to say that I'm wrong and I could eventually get a 2nd opinion. Really, 2nd opinion after being without hot water for 5 days now and who knows how long it will take. I asked the manager if they have sent over the report already to Sears warranty and he said I dont know...I dont work in that field. Omg.....I'm in tears in dealing with this company and there false alliteration.

Mani A.

One if the worst companies ever! I have had them come to my house twice (through my first American home warranty) once for a problem in our shower 2 years ago and another time ten days ago because of a leak in our bathroom faucet! Both times the guy has sent a report that we need to call the city regarding our problem and insurance denied our claim because of this nonsense!!!! The first time for the shower, our handyman fixed the shower head with$130 and still after 2 years the shower is working fine! Who needs to call the city for changing a washer????? Thats ridiculous, both times we had to pay $85 for the guy to come for nothing, waste of money!!!

Victoria M.

I opened a ticket service ticket with American home warranty. I had a leak from my shower. On August 17 a plumber from gennaro's plumbing come's by by the name of fransico or franco i'm not sure exactly. He goes in the bathroom telling me he couldn't do the job because there is water damaged and he knew a guy that will come out and check for water damage and he will go ahead and contact your homeowners insurance. Some guy came out and contacted my homeowners insurance who sent out a pack out company who took things from under my bathroom sink my daughters bed room and all her toys from her closet. They billed to my homeowners insurance for about 11,000 thousand dollars. which m insurance declined. I then called American home warranty where they told me that franco closed out the ticket that the work was completed on August 17th. I advised them nothing was fixed in the bathroom and everything is the same. They reopened the ticket and i get a text from gennaro's assistant i believe stating that i was suppoed to contact them once the bathroom was ripped out. I advised how was i supposed to know and no one has been in communication with me for about a month or so. she made an appointment with me on 9/21/23 from 11-3 pm. As i was waiting on the plumber not to mention he showed up at 430 pm stated that no contractor has marked where he needed to move the pipes and he knew a contractor that would come out and mark up where he needs to move the pipes. He then calls the contractor he leaves says he's coming back and never came back. As i was waiting on the plumbing company to come the lady named brandy texted me a work order from another customer with the same exact thing they claimed was wrong with my bathroom and a mitigation company had to come out. I then have been on the phone with American home warranty they keep telling me they cant send out another plumber because they have started the process and that the work order claims he changed the water vaule nothing has been changed gennaros plumbing and american first warranty and both the shittest companies and reading these reviews im not the only one. I still have no bathroom no toilet and no pipes fixed. Just now today i got a call from his contractor he then ask me what my home insurance was and he will be out tomorrow at 10 this is a big ass scam for them to get more money. First american home warranty isn't doing anything only thing they are giving me is my service fee back for the inconvience

Caitlin R.

This place is horrible... they were the chosen company by my home warranty. My water heater went out and they gave me a 5 hour window in which they would come. I work full time about 10 minutes from home, so I asked them to give me a 15-30 minute heads up when they would be here. The operator then called me telling me the plumber was already at my home, and that ""requesting a notice prior to arrival is just that - a request - and doesn't mean it's going to happen"". I told the operator I would be there in 10 minutes and to please have the plumber wait. When I got home, he was gone. He left his business card on my door RIGHT next to the note with my phone number asking him to call me when he arrived, and he never called me. I then called the plumber and the operator multiple times and never once received a response back. I left work for nothing and never heard from them. The operators are rude, unhelpful, and unresponsive. One of the most unreliable companies I have worked with.

I next week, I called to reschedule and I had to take the day off work to make sure I didn't miss the plumber. When he arrived, he asked for my husband (I live alone)... was condescending the whole time. Not here for more than 5 minutes. Please don't give this company your business.

Chilli T.

This is the most hideous business that I have ever encountered. First of all the plumber came to fix my toilet but when he gets to my home he pulls up my toilet and he removes my tub because he said it had a leak, it has been three weeks now and I still don't have a toilet or tub and the cold part about it is that they took about two weeks to complete the report and when they did complete the report they failed to mention that the tub was taken out. It seemed like a scam!!!! I will NEVER EVER use Gennaro's Plumbing Company ever again!!! People Beware!!!

Anthony D.

These cats came to my house to fix my garbage disposal and messed up to the point that my sink started leaking without me knowing. Instead of fixing the problem they went all mental saying that I now had grey water under my floors. They sent a restoration company out that had said I now needed new floors. My insurance paid for most and when everything was done they were supposed to fix the sink. After everything was done they ignored my phone calls and didn't end up fixing the problem they started. Needless to say they have done this to plenty of people. This is a scam and they should all be in jail.

Myra A.

Do NOT let AHS send them to your plumbing needs. They came over and the tech was saying the a part was recalled and he knew exactly why my shower was leaking sat and BS with me thinking he was a great tech. I wait 2 weeks to hear back about the part they had sent a denial of services saying that a part was missing from inside that shower plate. how funny he did touch a single thing just talking the whole time. He said he would be back in 2-3 days one week later I had to call and AHS had to call them the next day they got a denial. This company is HORRIBLE they just want to get a service fee and walk away. #Ameicanhomeshield #AHS. They need to do a better researching on their contractors. I see others have had this problem with Gennaro's Plumbing

Melissa P.

I was assigned to this company from my home warranty first American. I have two leaky faucets, and the guy came out the same day. He said he ordered the faucets and I would receive them in the mail within a week. Then he would come back out to fix the issue. No call and no parts ever. This request was in June. I call the company and no answer. They never answer the phone. To top it off, they sent information saying no mechanical failure to my sinks. WTF! They drop; what the hell do you mean?
Heed my warning. DON'T do business with them. To be honest, I'm relieved they didn't touch any plumbing in my house. I'd probably be worse off.

Molly G.

If I could give zero stars I would. Now that I'm looking on yelp, I am not shocked to see Gennaro's Plumbing already has a 1 Star rating. My warranty company contacted them, we did not, and I received a call from a man at 11:15 am, thank goodness cell phones keep records, who said he would be to our house between 1 and 6. Even the company that was coming to check our walls for water damage said they couldn't reach the plumber again either. He wanted to show up at the same time. He showed but not the plumber. After several attempts to contact them, around 5:40 a man picks up and tells my husband he never called us. Um... it's shows on my phone the first time he called us... It's the only way we knew who to contact back when he didn't show. The man who answered was so rude, told my husband that backed up toilets, showers and sinks... shit is literally in the showers, we cannot use the toilets, isn't an emergency. Called warranty and made a complaint, they said they are taking them off their call list.

Victor R.

Needed asap there were assigned to me by First American Home Warranty.
Impossible to get a hold of. 2 days now. They do not answer their phones or call back. I asked for a different plumber but was denied