Genevie Plumbing

Red P.

I don't know why they aren't rated higher! These people are really good!! Will was our tech and he was friendly , courteous, and professional! He got here on time and went right to work! I am glad I waited for the appointment with them!

Aundre D.

I wanted to update this but got busy and forgot. In hindsight, the previous review that I gave was way overkill. I actually got the opportunity to meet Mr. Genevie after and he explained the charges and why they were necessary. Ultimately, it wasn't his fault that I didn't know that I needed the heat running before de-winterizing my property... yeah stupid me. Would definitely recommend these guys.

BE W.

They charged me over $500 to install a new kitchen faucet (that I already purchased) and snake a bathroom sink. And because I'm a woman they thought it okay to rob me. I wrote to them asking for half the money back....Women: beware!

Femi N.

They fixed the problem but I believe I was severely overcharged. I had low water pressure and my hot water heater stopped working. My house is about 5 1/2 year old. I was told the water pressure valve was bad and the part would cost $150. Then he went ahead to clean out the water heater in hopes that it would fix the problem, which didn't. I was charged $380. He then ordered that part and told me he was able to get the parts for the water heater for free because it was barely out of warranty and that he would need to come back to install the part for another $165. I ended up paying $545 to replace a water pressure valve and to replace parts in my water heater. They fixed the problem, which I think any plumbing company could have done, nothing out of the ordinary. I WILL NEVER USE THIS COMPANY AGAIN and I do not recommend this company because they are over priced which to me is scamming desperate people out of their money. You only get one chance to scam me. Never again! I wished I saw the other reviews.

Mary Z.

We called Genevie Plumbing for several problems: a nonworking faucet as well as a nonworking garbage disposal, and installations of two toilet seats. Nick and Will arrived on time and quickly resolved our problems. They were so efficient! Better yet, the price we paid was LESS than what had been originally quoted! Thank you, Genevie Plumbing, for making our life much more pleasant!

Mike B.

Called them about a stopped-up bathroom sink. They came by, added some fluid(note that I had already tried Roto-Rooter and a snake, but they didn't work), cleared out the stoppage(10 minutes max), then, Wham-bam-thank-you-mam - $150 for labor?, $50 for PARTS.
In addition, there was a leak under the same sink, which they didn't even check. I ended up doing the plumber work after the plumber left.
My wife called them to let them know(not irate, just FYI for future) that they should check for leaks also(more $$ for them, right?). The actual plumber called back and was completely irate with her.
How can I put this plainly - There are lots of good plumbers out there, which these guys are not.

Matt G.

The work performed, which was the replacement of an exterior hose bib, was fine, but I was way over charged.

The time spent actually on my property replacing the hose bib took just over an hour, but I was charged for a total of 2.5 hours (@ $150/hour) due to the company's policy to charge the customer for the plumber's travel (at the full rate of $150/hr) by starting the clock once the plumber leaves his previous job. On top of that, there was a $100 'ARRIVAL FEE' for the appointment. Neither the cost for travel time or arrival fee were disclosed when the appointment was made with the owner several days prior, or when the plumber arrived before the work began. What frustrated me was that I had no control over where the plumber's previous appointment was, and even before the plumber had even arrived, I was on the hook for $250!!

I did contact the owner of the company to confirm the company's policy on charging travel time, and if it was true, how I witnessed the technician spend about 10 minutes smoking before coming to my door (while I was apparently on the clock). The owner said he was only responsible for booking the appointment and not what occurred during the appointment, what the plumber did with his time, or what he ended up charging for time/travel (since the owner was not actually there to witness it). He did offer to split the travel cost with me.

I will not be using this company again, and recommend anyone who does use them make sure you get an agreement of their costs before setting any appointment.

Kelly L.

Called to fix an issue with shower faucet. Technician arrived and tried to fix, had to leave to go get parts, over an hour of travel time. At our home for total of 40 minutes and charged 2 hours and problem not fixed. Tech said we needed to break into wall to repair/replace. We went to store and problem solved with counter guy and fixed it ourselves for $12. Called office to discuss charges and arrange for compromise, was treated rudely and repeatedly hung up on. Technician very nice and understood concerns, office personnel and owner was the problem. A little common sense would have gone a long way. Completely unprofessional and would never recommend them to anyone, steer clear! Have never negatively rated company until now.

B M.

I've owned several homes, and was so glad to find Genevie Plumbing after I purchased my second home. They are honest, competent, and reasonably priced. I have even recommended them to my parents, who are seniors, because I know there are unscrupulous people in this world who would take advantage of them, if they could. I am writing this review today because I just called them to schedule an upgrade of the bath and shower fixtures in my folks' home.

Theresa F.

In 2013 we purchased our first home and gave birth to our son all in the same month. Ideally we had hoped to settled in and enjoy a relaxing year, unfortunately that did not happen. Shortly after closing we discovered the main drain line in our home needed to be replaced. This was really going to be a tough job because our home is on a cement slab, and our flooring would need to be removed and the pad would need to be jack hammered. Thankfully the job was covered by our home owners insurance, but we would have to move into a hotel with our newborn while the work was being completed. We contacted Genevie and quickly discovered that we had found the company for the job. The owner Paul arranged for the work to begin immediately and they finished up in a quick and timely manner. I was 100% satisfied with the work Genevie did. Now fast forward to spring 2015. One morning I noticed that the brand new laminate flooring was buckeling in a different part of the house. I immediately contacted our insurance and Genevie. We were dismayed to discover another plumbing issue that had accrued. Paul not only began the work immediately, he also worked endlessly with my insurance company to get this repair covered as well. Without his help and support I think I would have lost my mind. Not once did I feel like the plumbers Pete (Paul's brother) or their two sons did not have our best interest at heart. If you are looking for a professional company who will treat you with respect and like a human being than Genevie is the best choice!