Gene's Plumbing & Remodeling Service & Supplies

Hollywood T.

5 MAJOR STARS!! Being an out of state landlord / property manager - It's not very often a business tells you 'we wouldn't want to go down that road and have to spend unnecessary money'. While I still called around to get 2other estimates* I decided to go with Gene's for being the most reasonable and straightforward with providing results for my tenants. I had the pleasure of speaking to Ms. Kandis and Ms. Shelagh during the scheduling process. The technician (Mike B) was so professional my tenant called Gene's and myself to sing his praises. SHORT VERSION: Gene's definitely going to be my go to!! *1st company had an outrageous hourly rate plus a $600 camera inspection fee AND the 2nd company was reasonably priced but after given the same details as Gene's they didn't express the same amount of confidence/ knowledge to get to an immediate resolve.

Debbie C.

The two that came were good men. I was charged $138 to remove water hoses off of a washing machine, that was already moved from the wall. One pushed the dryer maybe two inches. Maybe a 8/10 min job. I wanted to find me a local Plumber to use when i needed one. Too expensive for me. I will not use Gene's again. Kay K. 02/18/2021.

Woojoo K.

I called Gene's Plumbing over a year ago to provide plumbing services. I scheduled appointments several times and no one showed. After finally getting someone out one of the workers talked about how ridiculous it was that I had to wait so long and I told him I didn't know another plumbing company in the area. The worker tore my tile from the bathroom wall and I was later told that he could have accessed the plumbing through the other side of the wall. The charged per hour to install new valve. I purchased the valve from them for $170 + tax and they charged $333.99 to install it. Not to mention they came out the day before to unclog a sewer line that costed over $300 as well and could have completed the job that same day. The person in the office stated that I'd already waited a year and 1 more day wouldn't hurt!!( r u serious) Every time I asked for an estimate, they would refer me to the owner Gene who continued to send me estimates on the wrong thing. When I called regarding the wrong estimates the customer service people were rude. After work was completed I had an issue the next day with my water coming on and they said I probably had frozen pipes. They did not complete the job that I contracted them for and the office assistant told me that they weren't going to because I asked the workers if they did side work. The same worker that asked me why I waited so long went back and told the owner that I tried to get him to do work on the side. I should have chosen a different company when the 1st worker came out and assessed the situation, promised to come back the next day, and never showed. This company is very unreliable and unprofessional. I would not recommend their services. I wish I'd read the reviews and listened to friends before using their services.

Margie G.

I am in out of town property manager, I came in to do a deep clean of my house and broke my tank cover. I was devastated to find out that I would have to replace the entire toilet however I was referred to Gene's. I went down with a broken tank top they made a perfect match. They were empathetic to me even when they had a lot going on as a staff. I will truly be forever grateful.

Dwayne R.

I made appointment with this company to install new bathroom and fix a few issues in home and on the day of appointment they called and informed me there would be 36.00 service charge to come out. They never told me there was a charge to come out and quote the job. I took the day off so I used a wasted day waiting for them to come. They are not very professional and consumer friendly.

Margaret F.

Stay away! Gene's plumbing charges you 10x any other plumber. Had a valve twisted in our shower to make the water hotter (nothing was broken) and that was $181. Please learn from my mistake and YouTube the work they will do prior to arrival. Mostly likely you can do it yourself for free They will charge you $200 for a $20 job

Jim B.

I had a bad experience with Mr Rooter the day before. I called my uncle and he told me to call Gene's plumbing. I scheduled an appointment and told them what I needed. Mike & Chappy came when scheduled, very honest and professional. Mike told me what the problem was in 5 minutes. Mr Rooter quoted me a price of $1300, without knowing what the problem was. Gene's price was $174, what a blessing.

Sheryl G.

I have used Gene's twice. The first time was for plumbing to clear a drain line. He billed $150. Probably a bit on the high side, but it hasn't backed up again for 4 months. The second time Gene sent an electrician who billed $222.50 for inspecting the electrical system just prior to and after Georgia Power trimmed around the power line that solved the problem. The charge was $222.50. About 4x a fair price. I had a outlet installed in the crawl space of the same house this week for $50. That was on the low side, but just so you know what you're getting into. Another thing about Gene is that when I spoke with him, rather than take responsibility for the bill that he sent to me, he blamed it on the electrician and suggested I call him to work it out. I called the electrician who failed to return my call. Gene didn't bother to follow through. So, I give Gene's a about three stars for plumbing and a negative 5 for electrical work. Gene offered to be my """"go to"""" guy for my rental property and I considered it till I got the bill for the electrician and was glad I held off on any further dealings. When you call Gene's just ask for a free estimate, otherwise plan to hand over a kidney or liver.

Gta S.

Gene's Plumbing and Remodeling staff is professional and on time. There dispatcher, Candice is always kind and professional. They are an important fixture in the College Park and surrounding communities.

Adebayo A.

We needed shower fixtures and a garbage disposal installed. From the first phone call inquiring about services and prices to the finished work, customer service was excellent. Austin and his assistant did a fantastic job, were knowledgeable and completed the work in good time. I highly recommend them.