Gene Johnson Plumbing & Heating

Sharon F.

Excellent service. Really enjoyed Rodrick. Very patient (I like to learn how to fix things, and he was gracious enough to tell me what he was doing, and gave me some really great tips) Sharon F. Bothell, WA

Barbara S.

Gene Johnson Plumbing has a fast response time from the initial phone call to the arrival at your door. Excellent service, they follow through and are very reliable, honest and professional. I highly recommend Gene Johnson Plumbing.

Andy P.

They do good work, and are quick to arrive - but it will cost you an unbelievable amount of money. Fischer plumbing installed my dishwasher for a little over $500. I had a leaky sink and called these guys thinking the costs would be in the same range - nope, $900 (aka $450/hour). Afterwards the sink drained slowly and I assumed it was related to the install since my entire sink drain assembly was replaced. I should have looked into the problem myself (definitely kicking myself here) but just assumed that for $900 the whole sink drain was serviced. In retrospect, I now recall that the cost would have been $1300 if ""the drain was serviced"" which seemed silly to me at the time, given I was already paying $900 for an entirely new set-up. Anyway, fast forward, I call them to ask about the drain and am told that they will come out, no charge, to inspect. Turns out it was just a clog (again, my stupidity), but ""no charge"" means $50 to these guys since it wasn't technically related to the original install. I take responsibility for my stupidity, but really, c'mon.

Darryl C.

They're always prompt, concise and easy to work with. Their prices are fair and their service is excellent. They feel like more like a cool family we know than plumbers.

Ps. Gene jr is consistently chill and his siblings should remind him every standup.

Thanks for all you do guys.

Peter G.

This company gives a 3-hour window for service call. I waited the entire 3 hours and an additional 1/2 hour. After all this time, I receive only a text message from the company asking if i can meet them the next day.
DO NOT USE THIS COMPANY. Terrible customer service.

Kathy R.

At 10pm, my toilet valve started spraying water. I called Gene Johnson and explained I was a single mom who had an emergency, had to give a last minute presentation at work from 9-11, and had been planning on taking my kid on vacation immediately thereafter. The service rep promised to check in between 8-9 and then have a plumber at my house between 11-1. I cleared my calendar between 8-1pm and arranged to have a friend at the house at 1pm-2pm to meet the plumber. At 1pm, no call, no show, so I called. They promised to call me back. At 3pm, they announced that they were too booked to take my request for service and could be out ""later this week.""

In sum, don't trust a single word they say. It's all false promises.

Lindsay C.

My original problem was with a few leaky outdoor faucets but John's timing was perfect because I was also having a basement shower tiled and a plumbing issue surfaced. Both of those problems were fixed quickly. The biggest surprise came later as John was wrapping up the shower work. Our water heaters had formed a leak and the expansion tanks had failed. John once again saved the day and was able to replace the expansion tanks with a better solution. Lucky timing he was available to help. What was originally supposed to be a small job turned into an all day event. John was dedicated, patient, extremely knowledgeable and fixed every plumbing issue we had encountered. Would recommend Gene Johnson plumbing and ask for John - he was thorough and a great help!

Meg D.

We've used Gene Johnson Plumbing for some pretty big remodel plumbing needs this year, most recently to install a tankless gas water heater. We couldn't be happier with the work and level of service. Brandon is amazing!! Wouldn't even consider using any other company or technician.

Chris E.

UPDATE 19MAY2019 : Despite a questionable amount of time since the damage was done, along with excess overhead tied to communications (email, phone, coordinating schedules, etc.) - Gene Johnson did follow up with the raw sewage clean up and patching up the damaged bathroom. Moving my rating from 1 star to 5 stars as of this date given the final experience for this project.

Charlie B.

Hired Gene Johnson to install a water heater less than a year ago. All joints between the water heater and house have started to leak. I called them to come and repair the joints they installed. They insisted they will need to charge me for these repairs as it is out of warranty.

These joints should have lasted much longer than a year. If Gene Johnson plumbing cannot stand by their work, and do good by costumers, despite them clearly performing a poor installation, I would highly recommend anyone else to avoid this company.