Gene Johnson Plumbing & Heating

Kim R.

We had an excellent experience with Gene Johnson Plumbing and would gladly hire them for future work. We recently purchased a house that was in need of some general, minor plumbing TLC (flush the hot water tank, install a thermal expansion tank, install piping for a utility sink in our garage, make sure our house wasn't leaking, etc.). Our tech, John, was fantastic: punctual, knowledgeable, not pushy and an all-around kind dude who had a delightful amount of expertise in not only plumbing, but also the Asian exclusive offerings found in American fast food chains based within Asia. Overall, 10 out of 10! Customer service and company communication was on par with the rest of the services.

Toph A.

I've used Gene Johnson Plumbing only once, which is enough to know I'll never use them again. Why? I don't appreciate being price-gouged, and $700 per hour seems like price-gouging to be sure. I get it, many simple services come at a premium price, particularly when service providers are super busy. And I'm willing to pay those premiums when I have to. But $700 an hour -- a rate that I'm not inflating at all for dramatic purposes, my service call literally amounted to $700 an hour -- for plumbing service is ridiculous. If you're not up for paying labor rates that correlate with medical procedures, I'd suggest looking elsewhere for a plumber. I certainly will next time.

George M.

Our water heater sprung a leak. That very first day, Gene Johnson Plumbing from Mukilteo arrived, assessed the water heater and replaced it immediately. They even upgraded our entire system to code. The quality of the product and installation was excellent. We are very pleased with our new water heater. The owner was also very professional and took the time to call us and guarantee that we were happy with their service.
Thank you!
George and Andrea Mack

Xx X.

My gas water heater is not working. The agent came in and told me to replace the whole igniter system because ""multiple things could be wrong there"". He spent 3 minutes tried the starting process and gave me the conclusion. Any further inspection will cost another $99 on top of the dispatch fee of $49.

To replace the igniter kit, he is very generous to ""only"" charge me $506 if I get the parts from the warranty.

Good luck earning money by scamming and up-selling.

David G.

Ridiculous. Signed up for an appointment to get a quote for a whole house water filtration system and was told I would be charged a fee to get the quote. Cancelled appointment. Such a system would probably cost $7,000 to $10,000. I wasn't calling about a leaky faucet. Of course I would be soliciting multiple bids for such a project and the business fails to see the larger picture by stepping over dollars to pick up dimes. So foolish to lose the opportunity to bid for such a project.

Tikay T.

What a rip-off of a business. They claim to be a Navien distributor, but they don't have any of the parts in stock, no gaskets, no seals, nothing. Shady business practices too, they don't break down labor and unit prices in their quotes, and try to weasel in a 300% markup. The tankless heater they quoted me $6k+tax retails for $2k. Forget it Gene Johnson, go scam someone else.

Alex D.

Set up the appointment, waited during the agreed-on time window, and not only did no one show up, but there was no communication from the company about this. I had to call multiple times, and could not get anyone to give a straight answer on when a plumber would arrive. Shoddy planning, low effort scheduling, stay away from this company.

G W.

Such a rip off for a 15 minute job it cost us $538. Never going to use you guys again.

Tom F.

I can't speak more highly of our experience with them.

This was an unusual outside sewer problem. Gene Johnson sent Josh, who discussed our options with us and gave us two competitive quotes for different approaches (Repair vs replace.)

We had several other companies come out. We were unimpressed by all of them.

Josh was on-time, professional, kept us informed about his progress, worked efficiently, and did the job well. He cleaned up the worksite.

Don't look any further. GJ is the best! THANKS, Josh!!

Nirm S.

We have several properties in Seattle and have used GJP in the past, they recently replaced a hot water heater for us. They do quality work and associates are friendly but you will pay at least double the cost of other plumbing services in Seattle. And when questioned on prices or comparison to competitors - they say that's our price b/c we are a premier firm. So just be prepared for the bill!