Gene Burch Plumbing, Heating & Air

★★★★☆ 4.4 / 5 (147)
Emergency Call


: 14 Commercial Blvd, Novato, CA 94949
: (415) 883-8135
: http://www.gbplumbing.com

Company Overview

Gene Burch Plumbing, Heating and Air began assisting its first client in 1975. Having accumulated over 35 years of knowledge, we are still committed to fulfilling the plumbing, heating, and air conditioning demands of Marin County. Countless satisfied customers trust Gene Burch Plumbing, Heating and Air's reputation. Our commitment is unwavering—our Marin County plumbers provide a Service Guarantee alongside all installations. We promise complete satisfaction with all our workmanship. We uphold the highest industry standards to deliver the best products, executed by a skilled and friendly team. Whatever the issue, whether it involves upgrading an old plumbing or HVAC system or installing modern equipment, we are ready to assist. Our experienced plumbers and certified technicians engage in continuous education to better meet your needs. Even if you're not currently in need of urgent fixture replacement or emergency services. Since 1975, we have been a family-owned and operated business committed to serving Marin County. By providing outstanding value in our plumbing, heating, and air conditioning services, we have always fostered trusting relationships with our clients. Our dedication to excellent service is why a significant portion of our business comes from loyal customers and referrals. Gary Burch joined the company in 1980. In 2002, he and his brother Eric acquired the business from their father, Gene Burch. Over the years, he has held various roles both in the field and in the office. Currently, Gary manages the daily operations of the company, from estimating new projects to ensuring customer satisfaction with completed work. In 1980, he completed his education at San Marin High School. Gary is a volunteer with Big Brothers/Big Sisters of Marin. During his free time, he likes to golf, cycle, fly fish, and garden.

Business Services

  • Bathtub installation
  • Bathtub repair
  • Drain installation
  • Drain repair
  • Faucet installation
  • Faucet repair
  • Garbage disposal installation
  • Garbage disposal repair
  • Gas line installation
  • Gas line repair
  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • HVAC installation or replacement
  • HVAC system repair
  • HVAC system maintenance
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Sewer installation
  • Sewer repair
  • Shower installation
  • Shower repair
  • Sink installation
  • Sink repair
  • Sump pump repair
  • Toilet installation
  • Toilet repair
  • Water heater installation
  • Water heater repair
  • Water pipe installation
  • Water pipe repair

Business Location & Hours



Mon:7:00 AM - 5:00 PM
Tue:7:00 AM - 5:00 PM
Wed:7:00 AM - 5:00 PM
Thu:7:00 AM - 5:00 PM
Fri:7:00 AM - 5:00 PM
Sat:Closed
Sun:Closed

Recommended Customer Reviews

Julie W.
★★★★★

Brad did an excellent job, once again, and finished without a problem.

It's nice to know I can always count on Gene Burch for my plumbing issues.

Dawn S.
★★★★★

Tae was phenomenal. Another company told us we needed to invest in a new heater ($$$$). Tae fixed the inexpensive problem quickly and with great humor. Wow. Standing ovation!!

Richard T.
★★★★★

This was a great result today! I replaced a conventional hot water heater with the new tankless water heater.
Actually, it was two outstanding Plumbing Technicians from GB that did it, and they are Matt and Brad. They did a super job!

The installation required a lot of new pipes and connections, and their work is beautifully functional!

I'm so pleased with Gene Burch, and especially Matt and Brad. Highly recommended!

Mary R.
★★★★★

Dave was amazing, checked our furnace, found an important feature of the furnace we could be using and were not. We had recently had a new thermostat uninstalled and he was able to explain why it was an incorrect one. We're enrolled in 2x year service to check out heating/air conditioning and have been more than happy with the services we receive.

Bob R.
★★★★★

Had my heating go out and could not fix myself. I called and set an appointment for the first available day and it was the tuesday after the weekend. I asked if they had a cancellation please let me know. They did and showed up that day around noon. Tae arrived and was super helpful talking me through all the possible problems. He then explained what he was looking for step by step. He found the problem pretty quick, fixed it. Cleaned up and was on his way. Great job. Would say that house calls are getting super expensive but could not go without heat.

Thank you Tae and the rest of the Gene Burch Team.

Jan D.
★★★★★

Brad came back out for a follow up visit. Thorough, concerned, flexible, great attitude. Love this company. Highly recommend.

Lila S.
★★★★★

I had an excellent experience recently with Gene Burch. They responded quickly to my plumbing emergency which left me unable to use my kitchen sink, dishwasher and clothes washer. Brad and Alex were super professional, diagnosed the problem quickly and cleaned up thoroughly after their work was complete. They were very knowledgeable and helped me work through a longer term solution around replacing the old plumbing infrastructure in our house. I highly recommend Gene Burch and their technicians.

Krista P.
★★★★★

Easy to schedule a needed service for a wall heater. Dave arrived promptly, gave us options with the repairs needed, and did the job quickly and professionally!
Thank you, Dave and Gene Burch Plumbing!

Robert P.
★☆☆☆☆

The plumbers are great , but having to deal with the office is a bummer.in fact the office is pretty useless. over the years have found its not worth it to talk to the office. Maria, is Very snippy, curt, rude. Avoid at all costs. life is too short, who needs the aggravation? i was going to give them three stars, because the plumbers are good, but forget it.

Robert W.
★★★★★

Excellent front office response. Brad was timely, professional and equipped to meet my need as well as able to suggest steps to meet potential future issues. All in all an A++

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