GEM Plumbing

Mukesh M.

I was highly disappointed with the service provided. Called to fix the fixture for Air conditioning water to go out and the guy replaced the fixture everything but during the process glued the joints as such that water started leaking inside the home. I noticed after 2-3 days later when my floor was all wet under the carpet. I will never recommend to any one.

Stephen T.

Sunday morning our toilet started sliding around on the floor. The flange that the toilet was bolted to had deteriorated and the bolts holding the toilet to the flange had rusted away. They squeezed us in and did a great job.
Great service, top-notch parts, fair price.

R W.

GEM lives up to their name. They arrived when they said they would, listened to what the problem was and proceeded to fix it. Dakota is very knowledgeable and helpful. Having contractors in our home during Covid can be really stressful...but don't give it another thought --call GEM.

Franci L.

After 3 other companies told us our only choice was to replace our nonworking A/C for a minimum of $10,000, Gem replaced a $50 part, and the system is working great! The first company to send out a tech instead of a salesperson. I will never call anyone else! Both wore masks the entire visit (not true for other companies).

Musubi F.

Gem was referred to me by my neighbor. I asked Gem, along with 2 other plumbing companies, to provide an estimate to replumb my entire house. I met with David Pedroza, who is co-owner of Gem. David was very personable and thorough during the walk-thru. He came across very honest and sincere. When I received the 3 estimates, I was surprised to find that Gem had the most competitive bid, and beat out my regular plumbing company.

The work took 3 days to complete. Gary, was the person in-charge of the work. Gary was very service-oriented and responsive to any of my comments or concerns. His team members were very neat and minimized the disruption to my house. They did a nice job cleaning up their work areas, which included the basement. I had them replace my water heater, too.

At this time, I am pleased with their work (of course, time will tell the truest story) and would highly recommend them others. Also, I plan to use them as my regular plumbers in the future.

Ron Y.

Elizabeth A S.

We've been using Gem Plumbing for five years. Specifically, we have worked with Tim and each time he has gone above and beyond to make certain that our plumbing issues have been resolved. Tim is always on-time, friendly, professional and efficient. Whether it is an appliance repair (water line), faucet install or leak he seems to be able to do it all. We were especially impressed with a recent issue where a special part was needed and, despite the limited availability of parts due to the quarantine, Tim was able to locate what was needed and get it installed the same day. EXCELLENT customer service and quality expertise!

Julia C.

Referred to me by the ACE hardware in the neighborhood And trusted them and did not check review. First we have a miscommunication , I thought they will come 9:45 and rush to the premise and they meant 9:45 to noon, so I went home and they called as soon as got home.

Took them 20-30 mins to snake out the some roots.
They bill me $112 hourly rate, $78 helper fee and $15 machine fee and total $215 for 30 mins.
The helper stood around not doing anything, and isn't the machine used is part of the job.

I will never use them again. I believe they are not honest on how they bill me.

Amy C.

I contacted Gem Plumbing to deliver and install a new Toto high rise toilet. The toilet retails $414. plus tax. (Without delivery) at Lowe's. Gem ordered it, delivered and installed it as well as hauled away my old toilet for $650. I believe I was charged a fair price for EXCELLENT service from the initial phone call to the final installation and haul away. The two men who did the job were friendly and on time. They knew exactly what they were doing. (One was named Tim and is a long-term Gem Plumbing treasure.) I am confident when I call Gem for plumbing concerns.

Scott S.

I had several leak problems and it was late in the day. They came out right away and had to order parts so they kept it at the water filter and ordered the parts and replaced it the next day as well as replacing the water pressure valve that was needed. Good work and friendly people!

My new go-to plumber!

Melanie H.

DO NOT TRUST THEM! The reason for the call was ""no hot water from the shower"". The plumber came and turned on the water for both showers and one sink. After less than 10 minutes, he told me it's probably the valve inside the shower. So after he changed the valve, the problem should be fixed! We proceeded to set the date for the next appointment.

I trusted the plumber's assessment only to find out the next day that.. Instead of water temp gets hotter as I turn the knob to the end (which was what I was used to), it's actually the opposite! So if we just turn the knob less than half way, the water temp is HOT! I believe the plumber who came was an experienced one with the way he talked to me. Therefore there were only two reasons fo a second appointment to chang the valve: 1. He took advantage of my ignorance to charge more money. Or 2. He is incompetent and could not tell the difference on how different showered work!

I was charged close to $120 for ten minutes of nothing!