Geisel Heating, Air Conditioning and Plumbing

Brian S.

Booked a tune-up appointment in october and was given an appointment January 9, 2025 some time between 12-4pm. After waiting 3 months and even calling to confirm my appointment that morning, Geisel no-showed. No show, no call, no explanation.

I called at 4:30 to check status and ask why no one showed up and was told the office was closed. Not sure what kind of business Geisel is running, but never again. there are plenty of HVAC companies out there, but steer clear of this one. Thanks for standing me up, Geisel.

Colin S.

I was really impressed with Geisel for my plumbing emergency. They got someone out to me right away. I got a text from them with the guys photo telling me when he was on the way. He also called me in route to give me his ETA. He was punctual and very professional. Hy plumbing issues proved to be more complicated than first thought.
Their guy communicated each step and my options clearly to me thru the entire process. He worked hard and diligently to resolve my issue.
When completed, he cleaned up the mess and reset the toilet like he was never there.

Joan K.

Thank you for sending Charles to repair our pull chain toilet. He did an amazing job without any complaints- even said he enjoyed the challenge!! I also appreciated having his photo and introduction before he arrived.
I am truly grateful for contacting Geisel. Every technician in your company has been a skilled professional and completed the job efficiently above our expectations.
Thank you!
Joan

Kelly G.

We needed a new hot water heater and hydro jetting for our clogged sewer line. Highly recommend Josh and Brian. Amazing, hard workers! We also had ductless ac units placed by Geisel approximately 3 years ago and we are completely satisfied with them and the people that installed them. Would give them 10/10 stars!

Erika E.

this company illegal conducts business. they dont pull proper permits. their service tech said they dont involve cleveland water pollution control because they are a headache to deal with. they did not complete any work nor repair anything and closed my ticket. they have cost me thousands in dollars and it's only been 8 days of dealing with them. i would highly recommend to never hire them and do not let insurance source any work through them. if you want bad service, a damaged property and illegal activities to happen on your property, then give them a call.

Anton S.

Geisel worked on my hot water tank.They said it needed a gas valve, they could get in a few days for about $300. Plus install fee. I said go for it.
The next day they called, said the valve wouldn't be available for 4 weeks & the price went up to $600. But the good news, for $1500 they can get me a new tank installed In about 2 days.
I order the valve, got the valve, & called them to get it installed They never called back
I got it fixed, the valve was good, just needed to adjust the Ignitor.
WILL NEVER USE NOT RECOMMENDED!

Jeff M.

I needed a 10' outdoor gas line run for a future generator, and hired Geisel HVAC to do the work.
On Day 1, two technicians came from Geisel HVAC in Elyria (one did all the work and the second tech was a go-fer) they spent 1 hour trying to break loose the couplings on the gas meter. I was told to call Columbia Gas Co., and have them replace the meter. Columbia Gas replaced the meter and locked it out until the work from Geisel was completed.
On Day 2, Geisel worked for 5 hours, completing the pipe work and a leak check; they found a leak at the furnace gas valve. The furnace was installed (by them) 2 years earlier and was still under full warranty, and repair was completed. I called Columbia Gas to have them inspect and turn on the gas. Columbia Gas noted that the Geisel job failed to 1)install to-code a pipe sleeve through the house wall for the gas line, and 2)still needed to paint the outdoor above-ground pipeline. So, the work was red-tagged, and we were still without gas service.
On Day 3, Geisel came back to fix the code violations that required cutting out the new line they had just installed going into the house, and putting a sleeve over that new gas line plus paint the outdoor line. They worked 3 1/2 hours. After completing all work I was presented with a bill that listed 12 hours total of labor. After reviewing my security cameras for time (start/finish) I disputed their labor quote, pointing out the 3rd day of work was done because Geisel's techs didn't follow code, and had to re-do their work. Speaking with Zach, the tech's manager, plus his supervisor, they adamantly refused to adjust the total labor charge.
This is just a heads-up, that Geisel doesn't seem to know the plumbing codes or reconsider their error in charging for labor. I have read reviews on Geisel in the past that were negative, but Geisel would respond to the reviewer to make you think it was the customer's fault. Well, you can decide, next time you hire them and they inflate the price to cover their mistakes.
Update: Within a week of this review Geisel HVAC operations manager reached out to me after seeing this YELP review and refunded me a dollar amount relative to six hours of the labor charge. I feel this is a satisfactory adjustment.

Lisa Q.

These guys are the absolute worst plumbing service! Maybe because I have Home Serve as a protection plan on my water line so I wouldn't be paying the bill, but my experience with this company was absolutely unacceptable! I had an appointment on a Friday morning for my shutoff valve (the main coming into my house) to be replaced. When scheduling the appointment I was told someone over the age of 18 needed to be present. I had arranged for my sister to be there, however she was running late so when the repair person came my niece who is not quite 18 was the only person home (that's my fault I couldn't be there and my plan to have my sister be there didn't go as planned) The technician came in my house, acted like he didn't know what he was there for ( I know that the problem I was having was noted by the secretary so they would know what to do since I wasn't going to be there) He shut my water valve off, then asked my niece how old she was and when she told him she wasn't 18 he said I have to leave I'm not allowed to be alone in the house with you. Left my main water valve turned off and left my house, so I had NO RUNNING WATER in my home. I received a call from dispatch and was informed the technician was unable to complete the work and was asked to reschedule, I explained what happened with my sister and let them know she was at my house so whenever someone could go back an adult was home. I was given an appointment time of 12pm-4pm that day, at 4pm no one had showed up, I called and was told ""we didn't have you on our schedule."" I called Home serve and was given a further run around. Saturday I called and eventually someone called me back asked me what had happened the day before, said he needed to talk to the manager because he didn't know what to do they didn't have any appointments available ( this is the company that offers emergency appointments and I haven't had running water for over 24hrs) several phone calls later a manager calls me and sets an appointment for 8am-12pm on Sunday. At 1145am I called him to say I haven't heard from anyone he says someone named Roger was coming, but that he would call and see how long he would be and call me back, NEVER CALLED BACK and NOBODY SHOWED UP. I paid for an emergency call with another company to get my water valve turned back on after over 48hrs with no running water. I will never do business with this company again and I wouldn't recommend anyone else use them either!

Giselle D.

Wow!! Michael from Geisel Heating, Air Conditioning and Plumbing worked so fast installing a faucet on the funky setup of my sanitary tub. I left work early and he was waiting for me in my driveway when I got home, What service!! Geisel respects their customers. I would definitely hire them again.

Jim S.

Prompt, friendly, professional service including the booties over the shoes. Frank took the time to properly install and explain the features.