Gator Drain and Plumbing

Edward S.

I wish I could give NO stars. Customer service is horrible. They hung up on me and acted annoyed that I was calling with questions since I am a Homeshield customer and they have only ONE person who can help with these accounts. We were notified same day of appt time by landlord so my husband rushed home from south Naples to Cape Coral to meet with tech. He waited and when they didn't show he called and was told the tech had already been there. He asked if the tech could return. The Dispatcher told him she would find out and call right back. She never called. We called back and were told she went to lunch. So as we sit here in our second day with no water, calling to try to get help, we are met with rudeness and even being hung up on! It is very expensive for us to sit home and wait. I guess we can forgo our bills so we can wait on someone's lunch break to be over to get help. DO NOT USE this company. Also note: last year we had same issue. A man and young guy came out and the young guy was left to complete repairs and he left garbage everywhere and didn't reassemble all the parts before leaving. If they fixed the problem last year why do I have no water again? All my neighbors do. So dissatisfied with this place all around.

Jeff P.

On Thursday March 21 technician showed upt o diagnose my 3 year old water heater issue. He collected $125 fee and stated that he will come early next week to replace thermocouple. Called office back several times on Tuesday the 26th to finally learn that the thermocouple was not even ordered and instead of thermocouple alone (around $15) they need to replace pilot assembly kit ( around $40). Was told that parts are so hard to find that there is just one somewhere in TN. And Gator plumbing can install it for total of $200 on Tuesday Apr 2nd or overnight the part and install it for total of $ 350 on Friday March 29. Did some research to find that parts and widely available online but since Gator Plumbing already collected the $125 of my $200 total cost, decided to select Tuesday April 2nd ( today). Called today and spoke with the CS lady who did put me on hold """"to see whats going on"""" After being on hold for 20 + minutes listening to elevator music, I called back to learn that nobody knows where my part is and when it will be installed but they will call me back with update. Called again later this afternoon to learn that actually the part has to be custom made for my heater. Same part that they offered me to install on Friday 5 days ago!!!!! Very upset I did cancel their services. They are very quick to take your money but very slow in addressing your needs. Tomorrow it will be 2 week anniversary of the first service visit. Two weeks without hot water. And the job was very simple. Parts could be ordered online and any respectable company would ordered parts within a day of service visit ( preferably same day). In the nutshell, have nothing good to say about Gator Plumbing experience. Will not use their services again. For over 10 years was using excellent Grizzly Bross Plumbing service but after takeover of Grizzly Bross by Gator Plumbing, service quality went downhill. Do not recommend. If owner wanted to contact me and discuss my comments he can find my contact info in his database.

Brigette P.

Our water heater is leaking water through the middle of the tank. We used our American home shield warranty for the repair. Gator Drain is contracted with them to repair/replace our issue. It took a week for a plumber to even make it out. The guy told me it needs to be replaced and he is not authorized to do any repairs. He takes pictures and has to submit them for authorization to AHS. The next day we call to find out that Gator Drain has dropped us as a customer, because they are too busy. TOO BUSY! My family is an inconvenience to them. Over a week without water and now we are back on the waiting list to have it replaced by another plumbing company who has time. They didn't say no initially because they wanted the service call. AHS confirmed that they were paid for the visit. You take the easy money and run while we have no water.

Charles S.

Jordan showed up on time and did a great job! Would definitely reccomend. He took the time to thoroughly listen to our issue. Was ready with all of his tools and stuff to protect our wood floors. There are roots in our line, but was able to help today and with next steps. 5 stars for service, punctuality, work done and communication. It was hard to get a company out here quickly and Gator was much easier to work with than the other companies we contacted. Extra bonus was that our toddler was comfortable with him in the house and Jordan took the care to ensure her safety.

Katie C.

I had a water softener system installed by Grizzly Plumbing. Craig always said to call if I had any questions and he would stop by. The city ( Punta Gorda) came to check our water pressure and asked us to bypass the softener. My husband turned the knobs but wasn't sure if he turned them back correctly so I called the number on Craig's card. The lady was very nice and said she had someone in the neighborhood who would check the knobs for me. Never mentioned that they had bought out Grizzly or that would be a service charge. 125 dollars for 5 seconds work. Yep, I got taken. Beware!!! Robyn, your response might be what you were told but it is completely untrue. I stayed right by his side during the visit.

Ed K.

It took 2 visits, a leaky shower head, paid $400.00 for 2 cartridges to be replaced, the original leaky shower head is still leaking, called back, I was told it will be $500.00 to replace faucet and stop leak. Stay away from these guys, I'm calling BBB next.

Roshni S.

Unfortunately I had to give at least 1 star even though the company deserves 0. Awful company with awful customer service. After they never showed up for my first appointment I had to call and reschedule for the next day. They never showed up or called for the second appointment. 2 missed appointments in 2 days. Never hire them. If they handle the company like they handle their customers, they won't be in business much longer thankfully.

Ryan Y.

Homeowners Beware! We hired Gator Plumbing to set shower drains, install toilets and connect sinks. Sink and two toilets leaked after installation and piping from the wall was not trimmed to provide a professional appearance. Dan came out to correct, but even now hot/cold is backwards and piping from walls look unprofessional. One sink never finished, although bill was paid in full. I could have watched YouTube, drank a 12 pack, and done a better job than GDP. We spent a few days contacting GDP to get their shoddy work corrected, and Dan's response was to curse out my wife. When she posted a negative review, Dan filed a complaint with CC permit dept. The head scratcher here is the complaint is for work GDP did, that according to GDP does not require a permit. Any business owner that cusses out women and then files a complaint like a spiteful 12 year old because he gets called out for poor quality work does not deserve your business.

Anne M.

Gator Drain and Plumbing are liars and thieves, I got them through a home warranty company in regard to my leaking water heater. Bruce came out and started to claim immediately that I was out of code, meanwhile there was never any issues in our 14 years of home ownership and even having replaced the water heater once before back in 07, The next day I got word that it would cost me out of the pocket 540.00 in modifications and upgrades, which I didn't want or ask for. They claimed that it was not up to code, so I had code inspector come to my home and conferred with another one they both claimed my system and hook ups was fine that the only thing I should have is a pressure release value which cost about 40.00 if that ! When I told them this they asked for the contact information of the inspectors but they didn't bother to call. They then insisted that I pay the full 540.00 or that they won't do the job ,after I already got nailed for a 75.00 service call. This is like extortion, even after I told them that I would sign a wavier and a release of liability form.AT this point I just wanted to get it down its been aggravation dealing with them and the warranty co. I asked also asked for an itemized list of their so called modifications and they never sent it. They are both lairs and thieves and I will be contacting the DBPR and the state authorities. They should loose their licence for unethical behavior . They are taking advantage of people, they have no shame, and are a disgrace. I hope they go out of business or end up in court or even better IRS audits them. If their company was just a little bit better it would really suck ! I hope no one uses them.

Keith W.

HOMEOWNER BEWARE OF GATOR DRAIN!!! My shower head and faucet run at the same time. I got an estimate from $50 to $90 to fix the problem. Gator plumbing started work before giving me an estimate. After 5mins he fixed the problem without any extra parts. He gave me a bill of $125. I told him that bill way too high and that would be double then the other plumbers. He said he would call his headquarters. They could not lower the bill. I gave him my credit card. Then they double charged me 2x $125. I had to deal with my credit card to inform them I was double charged. It was a nightmare dealing with Gator Drain. I WOULD NOT RECOMMEND THESE GUYS!