Gator Drain and Plumbing

Brittney F.

Jordan showed up on time and did a great job! Would definitely reccomend. He took the time to thoroughly listen to our issue. Was ready with all of his tools and stuff to protect our wood floors. There are roots in our line, but was able to help today and with next steps. 5 stars for service, punctuality, work done and communication. It was hard to get a company out here quickly and Gator was much easier to work with than the other companies we contacted. Extra bonus was that our toddler was comfortable with him in the house and Jordan took the care to ensure her safety.

Denise D.

I had a water softener system installed by Grizzly Plumbing. Craig always said to call if I had any questions and he would stop by. The city ( Punta Gorda) came to check our water pressure and asked us to bypass the softener. My husband turned the knobs but wasn't sure if he turned them back correctly so I called the number on Craig's card. The lady was very nice and said she had someone in the neighborhood who would check the knobs for me. Never mentioned that they had bought out Grizzly or that would be a service charge. 125 dollars for 5 seconds work. Yep, I got taken. Beware!!! Robyn, your response might be what you were told but it is completely untrue. I stayed right by his side during the visit.

James D.

Funny how American Home Shield actually has it documented that your responses to them (ie yelling and cursing) were the same exact way you treated me. Your company is still a joke and I feel sorry for anyone that does business with you. As stated, your full of lies and full of yourself. The only people I ever talked to in Your office was you, and I'm guessing your husband or boyfriend who took the phone from you and used such educated words such as """"dick"""" and """"asshole"""". You two jokers then continued on your pathetic rants to the AHS rep that callEd you on a recorded line, and noted the account as well aS reported your joke of a company for review. Also, Just to be clear, you or your company NEVER called me to eXplain they would be late. The only waY I found out was when I i started making phone callls to you. When speaking of happiness and peace with ones self, you and your company should go look in a mirror.......or perhaps the other scathing reviews of your crappy customer service. Have a good day and a Happy New Year!

Pat S.

Homeowners Beware! We hired Gator Plumbing to set shower drains, install toilets and connect sinks. Sink and two toilets leaked after installation and piping from the wall was not trimmed to provide a professional appearance. Dan came out to correct, but even now hot/cold is backwards and piping from walls look unprofessional. One sink never finished, although bill was paid in full. I could have watched YouTube, drank a 12 pack, and done a better job than GDP. We spent a few days contacting GDP to get their shoddy work corrected, and Dan's response was to curse out my wife. When she posted a negative review, Dan filed a complaint with CC permit dept. The head scratcher here is the complaint is for work GDP did, that according to GDP does not require a permit. Any business owner that cusses out women and then files a complaint like a spiteful 12 year old because he gets called out for poor quality work does not deserve your business.

Ehren F.

Unfortunately I had to give at least 1 star even though the company deserves 0. Awful company with awful customer service. After they never showed up for my first appointment I had to call and reschedule for the next day. They never showed up or called for the second appointment. 2 missed appointments in 2 days. Never hire them. If they handle the company like they handle their customers, they won't be in business much longer thankfully.

Mike V.

I have been having bizarre water pressure issues at a house I had recently purchased. Gator helped to identify the issues (both city and my connection) and got it resolved. I recommend them with no reservations. Great HONEST people to work with.

Jrz R.

Plumber arrived to assess the issue; took issue from bad to worse. Scheduled an appointment to have faucet replaced; that plumber never showed! Gator Plumbing is having conversations with home warranty company that plumber was running late! Really? Who informed me?...no one (still did not show)! Lacks professionalism and work ethic. Beware and disregard all the raving reviews on their website. OMG it was as easy fix! Now I'm having to deal with getting refund of my fees! Find another plumbing company (shocking they're in business this long...must've changed management several times).

Wt K.

On Thursday March 21 technician showed upt o diagnose my 3 year old water heater issue. He collected $125 fee and stated that he will come early next week to replace thermocouple. Called office back several times on Tuesday the 26th to finally learn that the thermocouple was not even ordered and instead of thermocouple alone (around $15) they need to replace pilot assembly kit ( around $40). Was told that parts are so hard to find that there is just one somewhere in TN. And Gator plumbing can install it for total of $200 on Tuesday Apr 2nd or overnight the part and install it for total of $ 350 on Friday March 29. Did some research to find that parts and widely available online but since Gator Plumbing already collected the $125 of my $200 total cost, decided to select Tuesday April 2nd ( today). Called today and spoke with the CS lady who did put me on hold """"to see whats going on"""" After being on hold for 20 + minutes listening to elevator music, I called back to learn that nobody knows where my part is and when it will be installed but they will call me back with update. Called again later this afternoon to learn that actually the part has to be custom made for my heater. Same part that they offered me to install on Friday 5 days ago!!!!! Very upset I did cancel their services. They are very quick to take your money but very slow in addressing your needs. Tomorrow it will be 2 week anniversary of the first service visit. Two weeks without hot water. And the job was very simple. Parts could be ordered online and any respectable company would ordered parts within a day of service visit ( preferably same day). In the nutshell, have nothing good to say about Gator Plumbing experience. Will not use their services again. For over 10 years was using excellent Grizzly Bross Plumbing service but after takeover of Grizzly Bross by Gator Plumbing, service quality went downhill. Do not recommend. If owner wanted to contact me and discuss my comments he can find my contact info in his database.

Dave L.

Pretty much thieves. I had used Grizzly Brothers in the past, and called their number. They answered """"Gator"""" and I asked if this was Grizzly Brothers. """"They're one of our partners,"""" she lied. So Alex shows up. It was a simple repair, pleasant kid. Just the tank gasket. $175 for a 10 minute repair! Left the bathroom a mess - water still on the floor, toilet seat lid scraped up. The only warning I had about the $125 service fee was on a phone app I signed before he started - read like a Microsoft user agreement. Shame on me for not digging through it. You have been warned - keep gator out of your house!

Dan T.

We have a friend from Ohio that owns a property in Punta Gorda, Florida, and was coming to visit for 10 days there. I live in Clearwater, Florida so I told him I would help him with his problem. He was loosing 300 gallons of water per day even though the water was turned off at the house. Obviously, there was a leak between the meter and the home, so I called Gator. They were very pleasant to speak with, however over the past 2 days, I have had a nightmare with them. They said the waterline needed replaced between the house and the meter. I told them that is exactly what needed done, and that was no surprise, but why did I have to call them back to see what the problem was. Since then, I asked for a quote, which I requested 3 times. This guy named David is worthless. He doesn't return phone calls and he was supposed to have the job done the day after I approved the overpriced quote. Then he told me that it would be started in 2-3 days. I then cancelled them from coming, but all of the sudden an appointment opened up to get us in the next day. So here it is, the next day, and I had to call to see if they showed up. David was so confused on who he was talking to, said they are replacing the copper line under the concrete on the hot side but be assured that the cold side will still work. WTF!!!! Are you kidding me!!! Wake the hell up. You are replacing a line from the street to the house, not inside water lines. Then he said I will call you right back, and hung up. This is only part of my story. I have wasted 3 hours of my life on hold with these guys. What a F*****n joke! P.s. I just received a call, they are going to get to the job site sometime today, they ran into a problem on another job. Wow! Really, ours was going to be the first stop today. Somethings wrong here!