Gateway Plumbing & Heating

George M.

I have never written a Yelp review. I had Dave come out to my Brooklyn home to give me an estimate on installing a new heating and AC system. No small job. He promised to get back to me with an estimate. That was March 11. A week later I sent a follow up email requesting to know when I would hear from him. No reply. Two weeks later I called the office and was told by the woman who answered that I would get the estimate within the week. No estimate. Two weeks later I called again and was again promised an estimate within the week. No estimate. A week after that I followed up with an email to Dave. No response. It is now April 22, six weeks later, and I just got a voicemail informing me that they were going to pass on the job. It took them SIX WEEKS to tell me they weren't interested. Just giving you the facts.

Mary Jean B.

We just called them to get an estimate for a small job -- installing a new garbage disposal (we've already bought the disposal) and faucet (ditto). Their quote? $600, plus some $19 ridiculousness. Got to be kidding me. Another plumbing company quoted us $175, which still seems a little high but at least in the ballpark. Not sure what universe these guys are living in.

M C.

I had a good experience with Gateway. The guys came out quickly and did a nice job with the plumbing installation I needed. Clean, quick, professional. What more can you ask for?

Miriam B.

Our toilet was leaking to a point where we didn't know what it was that was leaking... Through friends, and some research online, we found Gateway Plumbing.
They responded very quickly and had a foreman (John?) on-site within an hour who took a look, made an assessment of the problem and sent a repairman within a few hours.
It was a very positive experience since they responded so fast, were very nice and everything was easy. And they fixed the problem!
I'd recommend them!

Bob H.

Fast, totally reasonable. And no BS on the pricing either. I haven't used them for major work, just some emergency stuff (I've had a corroded pipe or three), and they're nice guys who make quick work out of it with no nonsense. Not only that, I know it shouldn't be such a huge deal, but they totally clean up and there's no sign of the mess that was there just hours before.

Stacy L.

John and his guys have come to the rescue more times than I can count.

Somehow, plumbing problems always crop up at the worst times (right before the weekend, right before vacation, during vacation).

I have used them for regular service as well as emergency service and these guys are smart, thoughtful and a real pleasure to work with, even during stressful situations. (And they are very forgiving of situational freakouts, to boot!)

I can't recommend them enough!

Sani W.

They have a 24hour hotline, but no 24hour service and non of the agents bothered to explain that while i was waiting throughout the night for a plumber to call me back. But something magical happened when i posted this not-so-positive review over here, the owner of the business called me right away!! How awesome is that?! So if u ever need immediate attention just post here. Freedom of speech ftw!!

Leon Z.

Everyone knows how difficult it is to find a good plumbing and heating person. If you're not an expert, you have to worry about whether someone will do a good job and if they're going to treat you fairly.

My boiler broke down, and was not easy at all to repair because of the cramped space and the deteriorating conditions of the piping. I had one guy actually refuse to do it--others quoted prices that made me want to consider just starting a fire in the middle of my apartment for heat. When I contacted John, he not only expressed a tremendous amount of concern for my situation, but he handled everything with such professionalism and kindness that it felt more like a relative coming over to help.

M L.

Best plumber in New York. I've had problems with my boiler for years, and I had a few companies come out to look at it. They all said basically the same thing, but John from Gateway explained it all to me, there and in writing, and I could tell he knew what he was doing.

I ended up going with Gateway, and it was definitely worth the money. Their people are smart and polite, and everything was done quickly and efficiently.

Matthew P.

Do not use Gateway Plumbing - they will take advantage of you! Gateway Plumbing has this policy where they charge you 60 dollars for an estimate, plus 19 dollar travel fee, plus 125 dollar deposit on the future repairs all over the phone via credit card. If you don't like the estimate they give, you lose the deposit on future repairs. This is an absolutely unfair policy - what business charges you for an estimate and if you don't like it, still takes your money for services you did not receive. The only service I received was an estimate which at 60 bucks plus 19 for travel is higher than most plumbers. The plumber was in my home for less than ten minutes and most of the time was spent writing the estimate (took him less than a minute to look at the problem and come to a conclusion of what to do - he didn't even lift a tool). Gateway Plumbing did explain their policy to me before coming out but an unfair policy is still an unfair policy regardless of whether or not the buyer was informed. Gateway Plumbing is being operated by people who don't know what good customer service is. Again - don't use Gateway Plumbing!