Gary's Plumbing & Heating

Elaine C.

Replacement Toilet
After speaking with a representative at Gary's Plumbing, we scheduled for them to bring and install a replacement toilet with one at the seat height of 16"". The toilet they installed was less than 15 inches floor to rim. Furthermore it was the cheapest, cheesiest, plastic toilet ever made. Shane was acommodating when asked about it said they were happy to reinstall a toilet that I would go out and purchase. The catch was an additional service fee. Once it was all completed we were out more than $1000 to Gary's and we had to purchase our toilet. Lesson learned: Purchase the toilet you want, call plumber and get installation fee. DO NOT allow them to bring the toilet.
The people were courteous, and professional. Just beware that prices are paramount and quality of produce lacking, quality of service is good. So 4 stars. Ultimately we got what we wanted.

Emilio B.

I hired Gary's Plumbing to fix a leak in the ceiling of the attic of my home in August or Sept 2021 after over 2 inches of standing water built up on the garage floor from the leak. Despite the large volume of water, the plumber diagnosed and determined the cause of the leak was the bathtub's OVERFLOW pipe not being tight and leaking. He said he fixed it and I then paid a lot of money to a water damage mitigation company and a contractor to replace all the soaked wall insulation and sheet rock. Now, less than 3 months later, there is another major leak in the EXACT same place. The brand new garage ceiling and walls are now soaked and ruined again and there is several inches of standing water again. The plumber who showed up today spent several hours there and evidently cut open the sheetrock on several walls and looked in several areas with plumbing but was ""not able to find the source of the leak."" I got an invoice with a note on it saying he will need to come back, but he doesn't know when! I spoke with someone from the main office, who was nice but also could not tell me when anyone could get back out there again. And they are charging $500 for this diagnostic visit??!? Awful service and outcome. Very unimpressed.

Ken R.

Gary's Plumbing & Heating has tiered/fixed price levels that define the length of the labor warranty and level of extra safety features (like automatically shutting down the water heater if it starts to leak like mine is doing). I guess they could post them on their website so I'd know in advance. Instead I had to pay $69.50 plus tax to have a technician look at my easily accessible water heater that was already strapped to the wall and offer their lowest price of $2300 which is 40% above competing offers from reputable companies, one of which I selected to replace my water heater.

I should also mention that their standardized estimate doesn't tell me anything about the water heater they would install. No brand name, model number, capacity in gallons, number of BTUs. All it says is ""Replace 50 gal ng water heater"". They are so focused on their installation price tiers that the actual water heater, and its price, is incidental to the estimate.

Lester L.

We paid for two sink fixtures by ourselves. Asked Gary's to just install it. Paid over $700.00 for the installation. They said they would not charge us for an additional part that they already ordered, and would come in the next day to put it in. They never returned. There is a hole there in the sink. Got them off of our church bulletin.

K Z.

I hired Gary's to fix a jammed three year old garbage disposal which they did, and the price was reasonable. With my invoice I was given three more estimates, two for new disposals and a bid for the replacement of a water pressure valve. I felt these bids were very high and will not have them do future work. The bid for pressure valve replacement was $987 and I subsequently hired another plumber who replaced it for $350.

Gabrielle G.

Gary's sold me an inline water heater. The experience has been miserable and extremely expensive from start to finish. The unit,, and subsequent repairs and replacements, have never functioned properly. Even when parts have been covered under warranty, Gary's has charged me thousands of dollars to make repairs that took only a few hours. Given that this is a highly rated unit, I've come to believe that poor installation and lack of technical knowledge of the system are major contributors to the problems. If you are upgrading your hot water heater to an inline, tankless, system, look elsewhere.

Vicki R.

While we were traveling out of state last month, our house sitter noticed that our water heater started leaking. We called Gary's and they sent someone out the same day. They get credit for that. The technician gave us a quote that was way above what we were expecting (about $4K). He said there was some issues with the wiring and shut off valve that needed repair and that's what the extra charge would be. Because our house sitter was the one dealing with this, I didn't feel we could wait to get a second opinion (my mistake) so we had him complete the repairs and water heater replacement. Bottom line was that we felt taken advantage of b/c they knew we were desperate. I did get an email invoice with just the lump sum price and a few sentences about what the repair was, but no breakdown of specifics. When I returned to town, I tried both emailing and calling the company to ask that someone discuss this pricing with me and have not received any response. That only reinforces my feeling that I was taken advantage of. My advice: call someone else, or if you do call Gary's get a second opinion and make sure you know exactly what you are paying for.

Jude S.

I scheduled an appt on a Wednesday for the coming Friday. I was told between 12 to 2. At 3:30 I called and asked when he would show up. They told me they called and left a voicemail. I checked my phone and no message. I called back and they insisted they had called. Upon checking the number they called, it wasn't even close to mine. I had water leaking from my washing machine that couldn't wait until Tuesday-the next appointment they had. All they kept saying was they were sorry. My hot water tank burst with serious water damage just a month before. Which is why i had to move the washer and dryer. New vinyl had just been laid the day before. The last thing I needed was more water damage. They didn't care. I will never call this company again. So frustrating and disappointing.

Julie W.

Vince is our guy at Gary's plumbing and heating. He is thoughtful, shows concern for the bottom line and always shows up when he says he's going to. We wouldn't call anyone else! Thank you Gary's plumbing and particularly Vince, we won't call anyone else ever again.

Shimpuku U.

Only call here if you want the following from them:
1) Terrible customer service
2) Overpriced (expect up to double the cost) services compared to other companies
3) Luring you in with a relatively cheap $40 examination fee that will be waived if services are performed

They prioritize emergency cases over people who actually scheduled in advance for a technician to come over during a given time slot. Scheduled an appointment days in advance? Tough luck. If emergency cases come up, they are likely to cancel your existing appointment with no prior notice whatsoever. Upon this happening myself, the representative rescheduled my appointment while hinting that it would be better to schedule in the mornings in case emergencies come up again.
""So, no guarantees?,"" I asked.
""I cannot make any guarantees since emergency cases may come up.""(paraphrased)
This means they do not make it an obligation to keep their appointments, high-cost emergency cases are prioritized over scheduled appointments, do not have designated regular and emergency technicians, and overbook instead of turning down emergency cases even when there is an existing appointment for that time slot.

I also requested a water heater replacement on a prior instance, only for it to cost over $3,000. Just for a tanked, standard residential water heater. I honestly didn't know any better so that's my fault, but the only explanation I received for the ridiculous cost was installation and labor, which somehow justifies it. That should've been a red flag right there. Looking back, I should've just called someone else, as even I knew that such water heaters themselves would be under the $1,000 mark.

I am only giving one star (as opposed to zero) since the representative offered a small discount for the rescheduling, only after I requested compensation, and the new water heater works. That's something at least. Otherwise, unless you don't mind being ripped off, have money to spare or don't mind their terrible customer service, this place isn't for you, or anyone for that matter.