Gary Sonar Bonar

Adam K.

We had water on the dining and kitchen floors, what a mess. It was a good experience, Great service. Friendly, professional and quick. It was a good value. He found the leak before the floors needed replaced. I would highly recommend this company

Julia N.

Worst costumer service ever. Call at 9am to find a leak in the bedroom floor and was told that someone would be at my house about 3:30pm . I called back about 1:40 pm to ask if I should take up my wood floor to help them find the leak. They said that would help out a lot. then after 3:30pm still no show. I called them back asking if they were still coming over. Deb said yes as soon as mike was done with a job. he would call me when he was on his way. Now I called agin after 4:30 pm and still no show and no calls . I am the one that has to call to find out what is going on. You would think if you ran a business where people are waiting for service that you would communicate with the costumer about a time frame when to except service to come . but no not at all no call , just wasted my whole day waiting for service and not even a sorry or an apologize for being inconvenience . I would never recommend this business to anyone , if you can not let your costumers know a time frame of when to except service to come , then you should not be in business .

Cynthia O.

I woke up early Sunday morning to hear water running look for obvious things found nothing looked at the water meter saw the meter running very slow narrowed it down to somewhere around the bathroom did some research found that Gary from Sonar Bonar Was the man to call I called on Sunday the lady on the phone was very nice schedule me for an appointment on Monday in the afternoon Gary called and told me what time he would be there he was right on time very professional and very courteous when he narrow down the leak even let me listenSo I could hear it with his sonar thank you Gary i called a plumber To come out and repair and we're Gary mark the spot the leak was it was only 1 inch from it pretty good not having a total crystal ball thank you again Gary you and your company is an asset to the community

Ronda C.

Gary was so responsive, kind, friendly helpful, and efficient. We had a leak in a wall (we thought) but couldn't figure out exactly where. He came within hours with all the needed equipment. He was so thorough and when he couldn't find it he assisted my husband in cutting open the wall and locating it. He gave us solid advice and was so personable. It was such a positive experience all things considered. I'd highly recommend him!

Melissa J.

Worst customer service! They informed us that they would contact the plumber to help detect the leak and said they would call us back. We waited a week they never called us back. We called them they never even contacted the plumber. I would never use this company!!!

Kent P.

We requested service two days ago and were given a time estimate between 9-11am today. Nobody showed up, and when I called to ask about it, around 1pm today, I was blatantly lied to that they called my husband and that he said it was canceled. He was driving to Louisiana for 12 hours and did not receive ANY phone call from anyone but family. My husband called to straighten it out and the only answer we got from whoever answered the phone was """"I dunno what to tell you"""". We would like you to tell us the truth about why nobody showed up. I know things are crazy probably because of the storm but that's all you need to tell me. I'd rather hear that than using my husband as a scapegoat. We also explained we needed more than just plumbing help two days ago, wondering if there's an different type of leak and they (whoever was on the phone, at least) agreed, just for them to tell us that they don't have the equipment to help us. I took a chance because it was recommended by our water restoration folks and they've been an absolute delight. Due to this interaction, I'm having some strong doubts.

Yesenia I.

my plumber told me to call these guys and ask for chris! when chris came out he pinpointed my underground leak to within maybe 6 inches

Brian J.

First, I have to say that Gary and his wife are very courteous and seem like fine people. I wish I could have given them four stars, but here is my history with this company. I began to have increasingly larger water bills than usual for the past few months. I called a plumbing company, and they told me that I should call Sonar Bonar to come to my home and find my leak. Afterward, they would come out and repair the leak when it was identified and detected by Bonar Sonar. I called Bonar and they came very quickly, and Gary had all the equipment to do the job of detecting the leak. I live in a senior retirement community of mobile homes and there is crawl area under my home. Mr. Bonar went throughout my home, around the perimeter and then underneath my structure. His sonar detected what he thought was a leak and it was about eight feet under my home. He noted the location on the side of my home with a blue piece of tape for the plumbers to have an idea just where the leak was occurring and where to enter. I paid Mr. Bonar $300 and felt good about the job and confident my problem was solved. The plumbers came out that day and found the leak and did the repair. Then, they noticed my meter was still running with all valves closed inside and outside of my home. Apparently, I still had a leak problem. So, I called Sonar Bonar and told them that the plumbers said I had an additional leak somewhere in my lines. Mrs. Bonar said that her husband would come back out, but, here it comes. It would cost me an additional $300 to find another leak. She said that my initial $300 only covered """"one"""" leak. Apparently, I was not made aware of this when I initially called for their service, for if I was, I would have had to reconsider and find a plumber than can repair and also detect a leak all in one service call. So, I am 79YO and decided that for $300, I would crawl under the home and find the leak myself. Well, I did, and it was about six feet down the line from the first leak that was detected. Plumbers came out and fixed that leak and it seems there is still a small leak somewhere in my system. So, today, I don my old clothes and once again go under my home on a leak detection mission. The main jest of this is to make anyone who hires Bonar Sonar, aware of the """"one leak and done"""", on their visit. If you have more than one leak pay up or do it yourself.

Traci G.

Today was the second time i used Sonar Bonar, and was again impressed by their highly experienced professionals. In an industry where pricing can seem arbitrary, Sonar Bonar is fair and provides good service.

Sean C.

The scoping was fine but very LOW TECH COMPANY. They didn't know how to email me the video of the inspection. The guy who did the scoping was a retired plumber who was whining about how he thought this job would be easy. There are other companies who charge the same and give you a video at the end that you can view. All in all ... meh