Garvin's Sewer Service

Hans E.

My main line was backing up again, and the last guy took over 4 hours to partially clear it, so I knew I would need it again. He claimed there was a problem in the pipes and we would need to replace the pipes soon. I called Garvin's this time due to Yelp reviews and they told me someone could come, but it would be late.

DJ arrived a little later than estimated, but still doable. He was nothing like any of the people I've had clean my main line. You could tell he knew what he was doing and he was good at it. He was at it a little less than an hour, but in that time had snaked it three times (twice to clear it and once to make sure) and had it running perfectly. He was very good at explaining exactly what the issue was and why the other people were wrong and just trying to drum up more business. No excuses. No delays. Just good, knowledgeable, and friendly service.

I will definitely use Garvin's again.

Benji G.

We had some basement flooding today (Sunday) and I looked and called around multiple places before finding Garvins. Hadn't used them before/heard of them before. I actually saw them rated highly on another ratings site - rhymes with ""help"" - and made the call. Phone answered promptly and I explained the issue. They told me it would be about 4:30 or 5:30 before they would arrive. I was called about 3:15 and told by the service tech he was about 15 minutes away. Great!

The tech looked at the drains - both were very hard to get at. The floor drain's screws wouldn't come out so we put that on hold initially. Then the tech tackled the vertical sewer drain. The plug was really stuck in there - had to get broken out. It's an older house. He managed to do that and then snaked it. All clear. Then he went back to the floor drain and used vice pliers to get out the very rusted, very stuck screws. Success!

All in all very, very pleased. Prompt service. Friendly. And really exceeded expectations with getting at the drains. Would definitely recommend and use again. Thank you!

John H.

Called Garvin's on Sunday afternoon for a plugged up kitchen line that was then backing up into my laundry room. Was given an appt early Monday and Steve B. came out to perform the work.

It took close to an hour to get the snake through the blockage but once done all systems flowed wonderfully. I was impressed with how professional Steve was and how persistent he was. If I'm not mistaken he spent as much time cleaning up his gear and my kitchen than he did troubleshooting as to not leave me a mess or track gunk into his next appt.

I'd highly recommend their service! The price I paid is exactly what was quoted ($103) and there was no pressure to add additional or unnecessary services. If you're lucky enough to get Steve you'll enjoy his company as he works.

Brandon H.

Called Garvin's about a clogged kitchen sink and Joe was here the next morning shortly after 8am. He had the drain unclogged in less than 20 minutes and was a pleasure to do business with. He was happy and polite the whole time he was here, and it's really something to see someone who enjoys his job and the company he works with (14+ years with Garvin's he says!). The price was just as they quoted me over the phone ($103...which is much cheaper than what I was quoted by other companies...MUCH cheaper) with no surprises. I knew this was a simple job and Joe reassured me that it wasn't a big deal and gave me helpful tips on how to avoid such clogs in the future.

If I'm ever in this problem again, I won't even second guess who to call. The Garvin's magnet is up on my fridge, and I'll be requesting Joe Hands! Thanks guys. I hope others read this and immediately call you for the work.

Miriam S.

Terrible customer service. I submitted a complaint about being overcharged and despite many phone calls and voice mails, no one returned my call. I was contacted 10 days later, but only after I submitted a BBC complaint. I was told a refund would be arranged, but then their phone lines went into 'continuous busy signal' mode, and I have not yet been able to talk to them and to finalize arrangements for a refund. If it takes a BBC complaint to have Garvin resolve to a complaint, then I am not going to call them again.

Tracy E.

Steve came out and cleared a difficult sewer backup and made a video at my request. Another company tried to to clear this last week without success. Steve was able to clear the drain, make a video, and identify the problem as an offset in the PVC liner on the City's line, something the City can fix without digging, and at no additional cost to me. A third sewer company made a video of the same situation last fall and recommended a $6000 dig-it-up project.

Also, Steve was courteous, and cleaned up after himself. So glad I chose Garvin's.

Michael H.

Drain problem - 11:30 p.m. - they came right out and diagnosed the problem - great service - I would use them again

P W.

I had an awful experience with this company. I was over charged for the services provided and they got their equipment stuck in the drain! People were rude right up to the manager. I would not recommend them to anyone. There are other drain companies that really want your business!

Ed S.

I've used Garvin's for years at my rental properties to clear drains and make minor plumbing repairs. They have been, without fail, timely, fairly priced, and tidy. After they provided more accurate assessment and resolutions for some issues, I stopped calling anyone else for bids.

Molly J.

I called to schedule a maintenance clean out of my drains on all 3 floors. They'd started backing up but still draining. It was not an emergency but I didn't want it to get to that point. To my great surprise, Joe was able to come out the same day and take care of the problem. Talked me down from expensive services I didn't need, and did the job for a great price. This is definitely my plumber.