Garrison Plumbing

James D.

After a late night toilet backup discovery I text Garrison in the morning to get my septic pumped. They got back to me a little over an hour later with a breakdown of estimated costs, and a time that same day. No fuss and very easy.

Owen S.

Phil Garrison is a great guy, enjoyable to be around, busy but easy to work with. He has a team of fast, highly capable, and competent plumbers who can do excellent work when excellence is what you require. Personality was never an issue. Garrison Plumbing did extensive work at our property, renovating nearly our entire plumbing system. It took a couple of do-overs to get everything right and up to code, and it cost a few thousand more than we initially expected, but we ended up with an excellent plumbing system at a decent price. Garrison likes to work off of a fixed price contract, and will tailor that contract to cover precisely what you ask for. For remodels of older homes is not always easy, as you often don't know what you have until you open up a wall or floor. The key to a successful outcome with these guys is to know exactly what you want beforehand, and to carefully check the work at the end of each day to make sure you've gotten it. I would suggest that you provide Phil with as detailed a plumbing plan as possible, including the precise locations of all plumbing appliances and roof vents, with the types and sizes of all materials fully specified. If you want things built to code, get a permit. If you want a leak check, specify it in the contract. If you want copper instead of Pex in some locations, specify it. If you want something other than the minimum allowable slope on a sewer lateral, specify it. Otherwise, when the work is done under a fixed price contract, you may get an unpleasant surprise which may be very expensive to change, such as a toilet vent with 90 degree elbows below its spill line or a roof penetration through the flashing of a skylight. These guys typically work in 2's and are very expensive by the hour. When they know exactly what they're doing they're a great value. When they don't, they do it as cheaply as the contract allows. If you know what you're doing and you provide the guidance they need, they'll do a great job for you. I highly recommend them.

Rob L.

The people here have attitudes - bad attitudes. Did not even get a chance to get them to do work - but they charged for the quote (something Bellows and Mountain did not)..

I was helping my GF with the technical details. I asked about a mixer valve as an option of controlling the heat (water furnace) separately from the hot water in showers (bellows idea in their quote).. they told me I didnt know what I was talking about (rudely I might add)..

Next - I was calling all three for schedule (that was almost more important than price) and they would not answer.. I went to my office (upstairs) and called from that phone - they were ignoring me.. I asked why and she told me - we are only dealing with my GF.. it is ""none of your business"".. My GF asked me to deal with them because they were so rude to her and she figured it was from her lack of knowledge.

Bellows is a great company and understand the heating and air business.. They are more expensive, but can meet your needs with things you may want different (higher water flow/more hot water in power failure, more savings on monthly bill).. because they understand the business.. Not sure I can say the same about Garrison.. they know how to unclog your drain and solder pipes maybe.. but they don't understand the business..

The biggest complaint is that they are rude to people and do not act professionally.. I have worked in high stress positions ! You always treat people with respect, you always put the customer first and you always communicate with them politely and timely.. Sadly - this company does not understand that

Tim M.

This is an experienced and reliable plumber who can assess the problem and repair or replace at a reasonable cost. Particularly for rural properties like ours in Boulder Creek, Garrison comes highly recommended. They've seen it all, and get right to the fix for faulty septic tanks and leach fields. We'll use Garrison for all plumbing needs in the future. Very responsive and professional team who braved a heavy rainstorm for our emergency call. Bravo.

Lisa C.

I wanted to give a review even though we haven't had a chance to work with Garrison Plumbing. Today, a Sunday, I asked for a quote for a water heater replacement. Even though they were closed, I got email and texts asking for info to prepare a quote. I was really surprised! Later this evening I got a text back asking for our location to get someone out asap Monday for a quote. We had already found a plumber so unfortunately this time we will miss out on working with Garrison Plumbing, but I am so impressed with the professionalism and for getting back to us on their day off that I had to give them a 5 star review. That's service!

Dale S.

Pipes drained slowly. Garrison sold my Daughter, who was in charge of the place at the time, on a $6,500 replacement of a smaller pipe with larger pipe.

Unfortunately I seriously believe they were just making another job for themselves. Had they just done the original request and cleaned out the existing pipes, the outflow would have been (hopefully) plenty adequate without a $6500 pipes replacement.

Since the larger pipes replaced the smaller ones, I'll never know for sure if it was necessary ir not.

What also raised suspicion was that immediately after the job was done (2nd or third week of the month) I started getting almost daily emails to pay them! Phone calls to my daughter! I consided it ""dunning"", and certainly not in order as only a couple of days had elasped since completion.

I had planned to write them a check at my 1st of the month bill pay, but their insistance got me to do it early, just to shut them up. Unpleasant experience that I do not have to endure much as my FICO is near 800.

Their service guys that did the work should not be held responsible other than for recommending 6.5K of possibly needless work. They seemed competent, but for too many reasons, I would not use Garrison again.

But my pipes now drain $6,500 faster than they used to.

R. Casey A.

I was referred to Garrison plumbing by a friend when I needed a water pressure regulator installed on my house in boulder creek. They were prompt, did a great job and the price was fair. I very much appreciate great service and that is what I received. Thank you guys!

Jonathan K.

So on a Friday..... need a plumber.... Called them all.
Only one was able to make it happen! Thank you!
The guys came out, clean, professional, knowledgeable.
Highly recommend

Katey H.

Highly recommend Phillip and his team. I have a rural mountain property with outdated plumbing, and had a major leak. It was very challenging to locate the leak, then to access the space, and Phillip went above and beyond to fix it. Additionally, it was a messy (and rancid smelling) job, and Phillip was so careful to keep everything clean! I was so impressed.

I scheduled with Shanna easily through a call and text confirmation, then Phillip and his team members came the very next day! Not only was the price very reasonable, but my work was done quick and accurately! Due to Covid, they followed all guidelines - mask, distancing, etc. I felt safe and trusted this wonderful plumbing service with my home.

Phil H.

We had a lingering plumbing problem (over several months) in our master bathroom and Shawna sent out Byron and Jacob right away and they took care of it in a jiffy - Thanks all!