Garrett Plumbing

Shelli W.

Thank you Garrett! Excellent job in finding a """"mystery leak"""" soaking my guest room carpet. Traced it to a leak in the tub tiles!!!! Also referred me to an excellent Tile man, Mike Thuro Tile who also did an excellent job. Thanks again.

James W.

I called Garrett to fix a clogged toilet in my condo. The plumber finally unclogged the drain and used a camera to do so. He gouged my bathroom door, but I figured accidents happen. A week later, my downstairs neighbor called to say that the ceiling underneath my bathroom was actively leaking. I have lived here for eight years without an issue, but Garrett refuses to take any responsibility for installing the toilet incorrectly. The second toilet he caulked, and I had to do it all over again again because it was awful. I'd like to know if Garrett sold to a new owner because I've used them in the past without issues. Never again. Now I am forced to hire a new plumber.

Tammy S.

Plumbing work was completed great at our beach condo even though took twice as long as it should have and plumber had to leave for 90 minutes to get parts. Reason for 3 stars is the phone person is horrible and clueless. Do your business a favor and fire him!

Kinzee S.

Without even looking at our work an office staff member said they are most likely not taking any of our jobs...sounds like we should be contacting other plumbers for a job when your staff denies stuff they haven't even looked at OR followed up on.

Lois A.

This company came out to repair my leaky faucet. After an hour or so, the man left, but the faucet was leaking even worse from a different location. They came back another day and replaced the faucet with a cheap model. The man couldn't get the faucet to quit dripping and took hours trying to fix it. Finally he left, but the faucet still drips. Garrett said they would come back for free (of course) and fix it. I haven't had them do it because of the mess and hours wasted in my house. I have pots and pans under my sink and since I am elderly, I had trouble getting everything back together. Now today I pulled out a 9x12 pan to do some baking and it was full of water which spilled all over. I threw a towel in there to mop it up, but since my knees are bad I cannot get down there to clean it all up. I put another pan in that spot and sure enough, water is dripping from somewhere - the new faucet, I believe. I want my money back so I can get another plumber in here to do the job right.

Tania H.

We have called on Garrett's services for several years. We know they are a reliable business with professionally skilled & friendly plumbers. However, this past Monday, 12/20 we found a new inconsistency with their dispatch that was never there before. On Monday, 12/13, I called to schedule Carlton (THE BEST) to come out & install a new sink faucet assembly. Carlton has come to our aid 2 previous calls and he not only knows his stuff, he's extremely friendly & bends over backwards to help with anything. No hesitation. He is awesome! The person I talked to on the phone said he would schedule Carlton to come out on Monday, 12/20 from 9-11am. That day comes. At 10am I called Garrett to confirm that Carlton was on schedule. When the office person (we'll call him """"Josh"""") answered the phone, I got a short, """"yep"""" and they hung up. I called back at 11:15 and was told by Josh that """"Carlton just called & said he's 5 minutes away."""" So I waited. Thirty minutes later, I start calling the office. Ring, ring, ring. No answer. Six times I called getting no answer. Prior to this, after every other time I called got an immediate pick-up. [FTR, the only reason I did this much is because I know this is an office issue & has nothing to do with Carlton. Plus I know from experience that this is not how poorly they usually handle their business.] I waited about 10 minutes to calm down & called again. Josh picked up and before I could say anything, he immediately said, """"GarrettPlumbingholdplease."""" I hung up because now it's after noon and I'm feel like I'm getting the runaround by a company that doesn't run like this normally. I am angry about how I'm being treated and about what a terrible face they're putting on an otherwise good, solid business. Long story short, 10 phone calls (as counted from my phone's log) & being put on hold for 8 minutes, it was established that """"Josh"""" misunderstood Carlton's schedule, apologized & said that Carlton would be at our house between 11 & 2. I told Josh that at 2:01, if Carlton's not here, we're done with their business. At 1:45, we saw the Garrett Plumbing truck in front of our house. Carlton had arrived and took care of us as always. I do not blame Carlton for anything that happened with """"Josh."""" Whoever """"Josh"""" actually is, he has now offered Garrett the opportunity to give him much more extensive customer service training. Customers are not an interruption of the day. They are the reason you have a business.

Betty J.

I selected Garrett Plumbing because they were close to my house and a friend suggested them ?? Big mistake !!!!! I had a small leak outside the house above the slab ... a simple fix ... three connections? They charged me for 2 1/2 hours ??? $180 an hour ... The plumber was polite and on time ... but should have showed up in a ski mask. I would not recommend Garrett plumbing unless you can't find anyone else and have money to burn.

Evelyn W.

My condo needed some overdue attention and Garrett Plumbing was highly recommended to me. The serviceman was Brian and he was prompt efficient and knowledgeable. I had a leak and needed several other upgrades. Everything looks and works great.

Margaret S.

We had a problem that happened quickly and water soaked our carpet by the time we found out. We shut off the water to the downstairs bathroom and I called Garrett. They said they would have someone out that afternoon and at 1:20, Carlton Hughes was at our door. He was fantastic. He explained everything that he needed to do and did not charge us for the time he spent going to get the equipment he needed for the repair. It took four and half hours but he fixed our problem and even suggested a solution to the soaked carpet. If you are looking for professionals who charge reasonably, come out on the same day that you need them and truly care about their customers, use Garrett Plumbing. They are the best in the business.

Andrew G.

We needed our hot water heater replaced as it was leaking badly. It is located in our garage and as per code it is on a 6 foot high platform. Larry, the general manager, came over promptly to assess the situation and what was needed. He gave us an estimate and told us what type of hot water heater they would install (a Rheem Pro Series). The next morning Larry himself came over and disconnected the water supply,etc. to prep it for the techs who would be coming soon after to do the actual r&r. In a short time Doug and Carlton came and did the actual replacement. They were very cordial as well as super-competent in doing the job. To sum it up we are very happy we called Garrett and would absolutely recommend them to anyone who is in need of a professional plumbing concern.