Garrett Plumbing

Tom H.

Found Dave here on Yelp. I needed a main water valve replaced. He went to the property, assessed the situation, quoted and repaired all in a timely manner with great follow up. Easy online payment process and friendly, trustworthy service!

Carlos B.

Called Dave to have my new water softener installed and couldn't be happier with it. He showed up right no time and in a couple of hours everything was installed. Dave is a great person and a great professional who stands behind his work. I can't recommend him enough!

Dos F.

After getting multiple bids for our project, we decided to go with Garrett Plumbing because we felt confident in their ability to get the job done right and in budget.
Dave was a pleasure to work with and did a great job. He worked quickly and efficiently and left the work area exactly the way he found it; clean. Definitely trustworthy too. We had no problem leaving a key for him to access our house while we were gone. I would definitely recommend him to anyone looking for a plumber.

Andrew C.

Dave was great. He called in the morning, told me what time to expect him and called again when he was on the way.
He unclogged my kitchen sink by clearing the main drain line. Quick and courteous- I recommend.

Natalie F.

Dave is a skilled plumber and an honest man. He came to my house to fix my toilet and did so quickly and efficiently. I cannot recommend him highly enough. Definitely will call him in the future.

Frank B.

So far the water softener is doing great. Dave's services were well worth it. He was at my house from 8a-2p installing it. Thanks Dave!

David H.

Interesting, not once when you were here did you mention it needed to be relocated indoors. Your recommendation for repair was to simply raise the water heater off the ground and drill holes in the bottom pan to allow for better draining. Searching for any reason possible to support your poor service after the fact is in no way going to change people's impressions of your capabilities.

This is even more alarming that you point out in the owner's manual by Bradford White, which I had present when you were out, a solution that is different than your own assessment at the time of the service call. This shows you make rushed, uneducated decisions on repairs in lieu of taking the time to research the specific appliance, the manufacturer's recommendations, and the correct repair.

Moreover, your recommended repair was to drill holes in the unit which would have voided the manufacturer's warranty and obviously not been the correct repair as no unit should need to be physically customized such as that to properly work.

Lastly, you point out that relocating the unit inside would have fixed my issues. To clarify, this was the first and only time I had an issue with the water heater and it has worked fine every day since I took 10 minutes to fix it as I originally quoted. It has rained like cats and dogs many times since you were out with no drainage / operational issues.

I strongly suggest you take some courses or professional counseling in customer service, effective communication, have some sort of safety checklist or other process by which you can ensure you take the right precautions when entering and leaving job sites due to your lack of detail or knowledge creating potentially very dangerous situations as addressed in my original review, root cause analysis of systems failure / triage, and acceptable repairs within both manufacturer and the National Fuel Gas Code guidelines [in the case of gas integrated systems].

For now, all prospective customers should look elsewhere for better service and prices. It's not worth saving $50 on a repair that causes even more damage or puts you and your family at risk nor paying much more for a repair when the proposed resolution is more extensive and incorrect; no saving there. Plenty of better options in the valley.

Kristine S.

David was Great! Our bathroom sink had a random sewer smell and of course the day David came there was no smell. David stayed for a couple of hours, unfortunately never located the smell but he cleaned pipes and all those other plumbing technicalities and the smell is finally gone!!!! I would absolutely recommend Garrett Plumbing!

Lisa R.

I have called upon Davw Garrett for plumbing services for over 8 years. I've always been happy with his work and his honest way of doing business.

Richard F.

In November 2013, our water heater developed a leak. The warranty was for 5 years, but the company stated that the warranty began "" when we deliver it to the contractor, NOT when you buy your home."" So, we call Garrett for help. He showed up very quickly and shrugged his shoulders and said most water heaters are the same. Advised that we buy a 5 yr warranty replacement. Thats what we did. And surprise we ended up with the same company as before.

When I voiced surprise, Garrett explained that this way there was less for him to do to get me up and running.

So after cutting two pipes he was able to install the water heater in less than an hour (still cost $278) labor.

Final chapter of the story, some of the pipes he removed are dripping. Again he came out quickly and gave me an estimate of $280 (parts and labor).

As a retired physician, I understand pricing factors and overhead costs. Just figure that the original job took much less time that he had estimated, so that he might take it into consideration on this job. No such luck.

If you have time and aren't over-flowing, you might want to make a few call as there are other plumbers out there that are happy about repeat business.