Garden City Plumbing & Heating

Rick N.

Called because my well tank needed replaced / no response for two weeks I do not recommend this company / I was without water for 5 days after calling over 5 plumbing companies/ did the project myself after one plumbing company wanted to charge me 250.00 for a ball shutoff valve that cost me 38.00 at home depot / I recommend trying to to it yourself - most of these plumbing companies seemed to be managed by incompetent tweakers / do your research before they take advantage of you

Bob M.

We had a Geothermal heat pump go out ( no heat ) called GCP, once ,twice,
two weeks later I called a third time requested to talk to the owner Bill, was told he would call me back........... Nope ( to busy or did not care?) I got a call from a estimator who should have called me back way sooner than two weeks, he apologized..... blamed the lack of customer service on COVID, and people with no heat calls, Hmmm my original problem. Funny thing Temprite got a bid in the same day as the service call........... Andersons Heating and Air put a bid in 3 days later, the owner John Anderson, personally went out to survey the situation, put his bid in the same day. Now thats customer service, looks like Bill didnt even get to bid on a $20,000 job because of a lack of customer service his employees provide. If Bill would have taken 10 min. for a call he might have smoothed things over, but another Company's owner went the distance, took the time,........ and got the job.

Tom C.

We had a leaky faucet in our kitchen sink. One person was sent who replaced the part in less than 15 minutes and, without having provided a prior estimate, presented a bill of more than $400 for part and labor. Subsequently searching the internet for the part used to replace the defective one, prices of between $15 and $50 were found. My appeal to GCP&H for reconsideration of the total cost resulted in a $50 reduction but a further appeal has gone unanswered. Also, this was the second time such an overcharge was made, with the first one claimed as a mistake and reduced. Clearly it's time to find a new provider.

Earl N.

Call these assholes to get two valves on two bathrooms changed got told all we don't work on mobile homes well I thought my money was as good as anybody but apparently not so I'm going out of my way to let everybody know

Levi K.

My furnace cut out during the winter at 9 pm on a Saturday night. I also have small kids in the house so I needed to make an emergency call to get a tech out here to look at it and see if we can get it started again. I called Garden City plumbing and heating to get there after our service. They told me a tech would call me shortly. After an hour without receiving a phone call I called them back and was told that they will send out another page to their tech. Half an hour later I called them again to check in on the process because the tech is still not called me and they told me that they would message the tech again. At 11 P.m., 2 hours after my initial call, their office called me to let me know that they were unable to send out a tech. I get that companies are shorthanded right now, but don't leave me hanging for two hours during a winter night with no furnace while they try to figure themselves out. If they didn't have the personnel to come out they should have just told me that upfront so I can move on.

Karen P.

We were very pleased with Garden City Heating & Plumbing. I sent a message on Yelp 'after hours' and received a quick response, even though we didn't have an emergency. The courteous gentleman came out today, as we are returning to OH in 5 days. He quickly diagnosed the problem as to why our heat was not 'coming on' and fixed the issue. Frank wore a mask and explained the problem. The charge was very reasonable! Highly recommend!

Ron P.

We just had a horrible experience with this Company. They ripped us off from start to finish. They lied to us and overcharged and scammed us. Approach this Company with extreme caution. Get everything in writing right from the start. Check the quality of their work when they are done, too. Make sure they are not charging you while their staff are sitting outside your home or business doing nothing. A 10-minute job cost us hundreds of dollars. Hopefully you get the hint. At the end, they also highlighted our account too as a customer to not provide service to in the future, which is laughable after the experience we had with them from start to finish!

William, thank you for your response to our review. You should refer to our detailed letter to your office for the rip offs performed by your staff on our service calls. There is lots of details there that you as the owner should be aware of in the future so it is prevented from happening to customers like us in the future. We also wish you and your Company the best and hope this unfortunate incident is not repeated on your customers in the future.

Chris G.

I had Garden City come out to look at my central air last July. I was still working, however was only blowing 60 degree air. I chose them since they were the Lennox vendor. (The brand of my furnace and central air.) First off the tech was almost an hour late. Secondly he had no idea what he was doing. I am an automotive tech, so i know how an A/C system works, I dont have the tools and refrigerant to work on residential systems. The system ended up being low on charge, however the tech couldn't locate a leak. Obviously there is one. $500 later he left and it functioned correctly. Less than a year later the system is not blowing cold air again. Most likely low on charge again. I'll find a new HVAC business.

Ginnie M.

I am extremely happy with the speed of service, the kindness and efficiency of the woman who answered the phone and, especially, the super helpful fellow who came to our rescue. It was just our air conditioning which wasn't working, but we had super smokey air due to forest fires and my elderly father, who lives with us, has heart and lung issues, making our little issue much more urgent. They were able to come to our house right away Monday morning and fix it within an hour. Garden City has their act together and I highly recommend them. They will be our choice from now on!

Kathy U.

I called Garden City Plumbing last week to make an appointment for them to come out to service the Coleman Furnace in my Mobile home. The alarm indicating the attic air vent was not working properly had gone off. The next day they called me back to cancel the appointment and said I needed to contact an electrician. That seemed very strange to me. So, I called Temp-Rite for a second opinion. They told me they were very familiar with working on Coleman furnaces and I did NOT need an electrician. The repairman is here today replacing the air vent motor on the roof.