Garabedian Plumbing & Heating

Abracadabra K.

They charge 150$ an hour and billing starts 15 minutes before they enter your home. They take 3 hours and charge 450 $ to replace 2 faucets a(details below). Its not good for me, its not good time as per google (typical faucet replacement job by a professional is 30 minutes). You can decide if its good for you.

First gentleman came in to fix a faucet and suggested replacement. They had estimated an hour to fix 2 faucets.

If you check Lowes / google replacement for faucet it takes 30 minutes to an hour.

I thought the estimate was fair and called for second appointment to replace faucet.

Second Gentleman who came took 3 hours to replace faucet. I was billed 450$ for it.

I spoke to the service manager and he said plumber was in the house for 3 hrs so he is going to bill for 3 hours. When i asked him if I should monitor his plumber on what he did for 3 hours to replace 2 faucet, he didnt have an answer and seems to think that 3 hours for 2 faucet is a fair time. Google and ask any plumber on how long it takes for replacing a standard working faucet (its 30 mins to max max 1 hr) im charged 3 times the normal!!

He also added that in case there are leaks from the plumbing of faucet, they are not responsible as I purchased the faucet and it would be a separate call. This conversation he added when we were talking about 3 hrs for basic faucet. It was totally out of context and is he saying that warn me there will be leaks (see others reviews below).

I was hoping to use them for other work in home but I havent won a lottery yet and I might need multiple wins if they keep up their work at this rate. Time to look for another plumber.

Cindy B.

the worst!! needed a new boiler combination hot water, took a loan out & everything but never called me back until I called them & canceled after I had it done within 3 days from another company, was without hot water for over 4 weeks, most of that waiting on them!! charged me $200 to see if they could fix it first after I told them I had 3 plumbers come & tell me it was a lost cause, he didn't even open the case just shut it off & on which I did myself, here for 10 minutes & cost $200! what a joke!!

Cassie F.

Alec arrived at the house on time and was incredibly courteous and professional. He took care of our broken toilet much faster than anticipated and was able to fix it without having to replace all of the parts as we'd initially thought was going to be necessary. He even took the time to show me what the issue was, explain it, and even recommended how we might be able to fix it ourselves in the future to save ourselves some money. I highly recommend!

Mary R.

Do not use Garabedian. ZERO STARS! They are not thorough and Cindy is THE RUDEST person at this company. I don't know if she's the owners family member but you need to get her out of your office. She constantly gaslighted me during our phone conversation (yell-fest) and refused to allow me to express my thoughts and stance. She kept speaking over me and twisting my comments to suit her needs. Initially, I'd been a customer for Garabedian for a few years. I always dealt with techs like Zach or Jimmy (both of whom I enjoyed working with). I never had to deal with back office initially. This January 2022 I had a no heat call placed. It's April now and I still have no heat. I had 5 visits from Garabedian techs and they haven't fixed my issues (single family home, forced hot air from oil).

Usually at any visit from them, I pay by check for that day's service. First visit in Jan I paid by check. Heat still not working after visit 1. The 2 guys said it's because I need to leave my maintenance door open to circulate air and not choke the system (5 years I've not had to do this but now they say this is reason). 2nd and 3rd visit within a week and still not fixed. After 3rd visit I called to speak to a manager and I got Tim (?). I ask him what is the plan of action for getting my boiler fixed and I said it's been 3 visits and guys aren't really getting the job done and seem at loss. Tim said he'll review my paperwork and call me back. When he finally calls back he has no real answer as to what a plan might look like. He sends guys out again for visits 4 and 5. Now, mind you, I like to pay by check at each visit but after 1st visit the techs tell me they don't know what or if I'll be charged so they couldn't tell me what kind of check to write (fair enough for a tech not to know). Which is why I called manager. He didn't know either what to tell me. After 5 visits I was done with having guys keep coming out replacing parts and sometimes same parts over again WITH NO DISCUSSION OF A PLAN OR HOW TO ADDRESS A DIAGNOSTICS OF MY FURANCE SITUATION. No call from Tim again to talk me through a plan. I did get a $1200 bill from Garabedian though. No call, just the bill. I called Tim and said I had a problem with the bill especially as I was still sitting in February with no heat. I give up with this company. Tim should have been working with me. Yes, I get your company is busy but I am a person without heat but luckily I scraped by using an alternate source of heat through the rest of winter.

After no calls from Tim, I get a new invoice with money knocked off the total bill. Good, we're getting somewhere. But there's no explanation as to what was taken off and why. What's the rational for taking money off? Is it because you agreed with me or because you wanted me to go away? I didn't pay it because the statements on the invoice were incorrect. In particular, they said they ran clean oil through my system (through a line; not from my tank) and tested it and the system ran fine. NOT TRUE! I was there with the young man when he went to get that bucket of oil from his vehicle and he suggested to me what he was going to do was run that oil (not new clean oil but collected oil from other customer visits!) through my system. Invoice said clean oil but that's not accurate. If he had run clean oil through and proved my system worked then sure I'll accept that but it wasn't a bucket of clean oil! Now Tim and invoice say its because I have dirty (no good) Peterson Oil and they actually put that on the invoice as to the cause of my broken boiler. Bad peterson Oil. OK. but you waited until the last visit when I said I was tired of you coming out here and not being able to fix my system and NOW it's the last resort of bad oil from Peterson (which I have used off and on for 5 years).

Cindy is a whole new ballgame. She gaslighted me when I spoke to her and I was explaining to her why I didn't pay the bill. She said she'd take me off her customer list. Ma'am, I stopped being your customer in February.

I tell everyone and anyone my Garabedian experiences in the hope that you won't run into a similar situation as mine.

Susan H.

Have been using Garabedian plumbing since moving to Worcester many years ago. Always professional, on time and great work. They have come for small jobs and big. Office people are always pleasant and helpful. Today i had several faucets replaced by Rick who has been to my house before. He is very knowledgeable, honest about the situation, and a hard worker. While in the basement he noticed my aging water tank was rusted out (which they installed in 2008) so before it became a HUGE problem he took care of that too. Probably not inexpensive, but quality work!

Michael V.

The technician arrived at my home LATE after telling me he was 15 min away tech showed up 2 hours later. upon arrival i had to tell the tech to please put his mask on. (sorry this is a pandemic.. wear a mask!!) to say the least
The technician was rude and grungy the rest of the time he was on site.

now when the tech was done we went outside and i handed him my card waited about 30 mins got my RECEIPT and went along with my life.. or i thought..
Nowwwwww 4 months later i get a call from Cindy a very rude miserable secretary or receptionist saying i have an overdue bill and proceeds to explain how they have slipped up and Garabidian offices are behind on billing... ( NOW If a company is 4 months behind on billing SOMEONE needs to be fired!! If Mc. Donald's employees can charge appropriately and on time why cant a professional plumbing company...)

for the whopping $105 an hour i expect perfection and professionalism and this company has delivered anything but that. this is unfortunate as an owner of 6 properties now i can confidently say i will never be calling them again.

ZERO stars DO NOT recommend!!!

Krista V.

Have had several positive experiences with Garabedian--from fixing a radiator that was going haywire, to optimizing the rest of the radiators, and servicing the boiler. Always on time, and fair as plumbers go with pricing. The latest visit was using their camera to check out my sewer line as a tree had made its way into the line causing a backup. Had someone else clear the blockage the previous day but didn't have the camera. Wanted to make sure the pipe was ok. Within an hour of calling to schedule an appointment, 2 techs showed up. They were extremely polite and gave me a full assessment as we all watched the video screen while the camera traveled down the drain. Have recommended them to friends and will continue to do so.

John D.

Rick walked me through a reset on the boiler over the phone. The boiler fired right up, good man. Otherwise I was fifth in line before Rick could get to my house. Need to have a cleaning/tune up done this week.
It's nice to know that such expertise is at Garabedian Plumbing & Heating.
Thank you Rick!

Leslie W.

My tenant called last night - the water heater was leaking. I started calling places (ABC order) until bedtime. As of 8 am this morning, no one had returned my call.
Called Garabedian at 8:30, RICK promptly returned my call, and was at the rental house (with his N95 mask on - most appreciative!!) by 9:45.
He explained the process, gave me the total quote, and went to work.
RICK and Garabedian Plumbing will get ALL of my business from now on.
Leslie Williams

Eric H.

Thank you for the excellent work and prompt service. Rick did an excellent job replacing my water tank and attaching a water filter.

This is my first experience with Garabedian and I am completely satisfied. I will be recommending Garabedian to family and friends.