Gallelli Plumbing & Heating

Robert P.

I rarely write reviews and this is a tough one because the low score in no way reflects the gentleman who conducted the work, but with the company itself. I searched long and hard to find a local business to patronize. The plumber was early the first day and on time the second day. The job he performed was excellent. He was helpful and good natured. The company itself is another story. Shortly after the plumber left I noticed that the shower pipe was loose. I left a message at 11:30 AM to explain the situation and if they could advise me. Do they have someone who can cut the drywall and re-attach the pipe? Do I need to call a different type of contractor? No return call. I called again at 2:30 PM. No answer, and again no return call. I called the office the next morning, and once again no answer and no return call. It's hard to believe there is no one to answer the phone in the middle of a work day or return calls later on. If there were extenuating circumstances why they couldn't return calls at that time, at least call at some later time and apologize for not getting back sooner. My messages were polite and not confrontational. I did my part and paid my bill at the time of service, so I expected the decency of a response. But the deliberate and callous conduct by this company does not deserve my business and anyone reading this should think twice before engaging their services.

Gary B.

I had Gallelli Plumbing replace my electric hot water heater and very pleased with the process from start to finish. Maureen is great on the phone when you call and Larry, the tech, was great installing the new hot water heater in our house. My reasons for the five star rating: great customer service, professional, neat and friendly technicians doing the installation and a fair competitive price. Very, very pleased. Thank you Gallelli Plumbing!

Samantha T.

A boo hiss to this company!!! Had a ""plumbing emergency"" and a friend recommended them. They called back only to say that ""they only do emergencies for existing customers"" and I replied that if they had come out they would have had a lifetime customer!!! But....they told me they already had enough customers!!! A double thumbs down from me!!!

Anony-mom A.

My parents have used Larry since 1999, and now as a homeowner myself, I use him as well. He is great to work with and very honest. Their hours are good and they return calls promptly. I would not use any other plumbing company.