Gaithersburg Plumbing Pros

Louise A.

I was charged $502.44 to get a toilet repaired. The toilet was running for a really long time after flushing. They replaced the parts shown in the photo. They charged me $185.50 for the service call and $326.94 for the parts. That is what they are telling me over the phone. I am still awaiting the requested detailed invoice that was supposedly going to be mailed. To make matters worse, the plumber said that the handle needs to be held down until the toilet completes the flush. Obviously, replacing the entire toilet would have been a reasonable recommendation for that cost. I was told in advance that the service call would be $175 ($185.50 with tax.) When they called and said the repairs would be 200 and something (which with tax made up the $326.94I) I naturally assumed that included the service call. Even with that I thought the cost was high, but since I had already paid the $185.50 in advance, I was committed. Beware of this companies charging practices!!

Lenore P.

The owner finally called me today and I told him that a $1000 charge to replace one foot of pipe was outrageous. He said he recorded my conversation and i approved the charge. I was told 999 which i assumed was $9.99 for the cost of the pipe which seemed accurate. He charged me an hourly rate so i was fine with the parts fee.
He responded saying no, it was $999.00 and thats what we charged. I said no he didn't say 999 dollars or I never would have accepted. His response was ""well we tape recorded the conversation"".
Regulations governing the recording of conversations in Maryland fall under the Wiretapping and Electronic Surveillance Act. The primary purpose of this act is to outlaw the interception of private communications by a third party. However, the law states that it is ""unlawful to tape record a conversation without the permission of all parties"".
So now I've learned not only did her rip me off on the repair work, and charged my credit card without giving me an invoice to review, he charged me sales tax on the entire bill and there is no tax on repair work in MD, but to top it all off he ILLEGALLY RECORDED MY CONVERSATIONS!!! Stay away from these guys!!!!!!!

Miro J.

Two of my sump pump went out of business and basement was flooded - I called these folks on a Holiday and they showed up right away and right on time - Not only they showed up, they worked with my warranty company as well, so, I can claim it. Mike was right on time and did the job very cleanly and professional way. I don't usually write reviews but I had to this case because I was so pleased. Thank you guys!!

J K.

I hired Plumber Pros to replace a water valve for my whole house humidifier. The plumbers who did the work were very professional. Once they purchased the replacement part at the local hardware store, they completed the job relatively quickly.

Mark W.

From the appointment call to address a leak in an investment property in Gaithersburg to the follow up I could not be more pleased. On our side we had scheduling challenges but the office and Lance the dispatch specialist were amazing! Highly recommend!

Anne G.

Company fixed a plumbing leak. Thought was a little over priced for what they did but it was a Sunday and I needed the problem resolved.

I explained the plumbing leak over to phone and sent pictures, so I expected them to come out with the supplies they needed to fix the problem. But they had to go to home depot. The person and his helper seemed like subcontractors.

Invoice from was a different company name the what is googled. Thought that was strange.

Roxanne B.

Pleased with the response time and calling ahead to let me know they were coming. Very professional when arrived. Our faucet wasn't swiveling easily and he was honest about being unable to fix the it but did get it to swivel. Was honest about it and the price for service was fair.

Sydney M.

lf only Lance and subordinates were as aggressive about finding my leak as they were about getting money! They failed to find the leak but were successful in taking my money. l had to wonder if the guy they sent out was fairly compensated, or even a plumber. Do NOT trust. all talk- no action.

Paola A.

Very professional. They were able to come the next day and despite running some unexpected issues they stayed until the job was finished properly and stuck to their estimate. I will be using them again for sure!

Julie J.

Gaithersburg Plumbing sent out a top notch professional to handle my Plumbing issue. The response to my washer and dryer pipe drain leakage was quick and prompt and honest top notch professional service. I Highly recommend Gaithersburg Plumbing!
J. Johnson