Full Service Plumbing

Katrina E.

Buyer beware- Use at your own risk

This is the shadiest company I have ever used. Rip off is being nice, they are crooks. I had a leak that turn into a nightmare. The plumber demolished my bathroom and left me worst off with a non working bathroom. The repair not only cost more to fix than the insurance company paid but their total bill with a supposed discount was inflated and took half of the paid amount leaving me not enough money to restore my bathroom. Please dont sign their blank contract ask for the estimate first. They had me sign and filled in the inflated amount later. The owner John is the most non personable person ever and will not answer your question or explain the bill. Kevin is also very non-responsive person unitil they want to get paid. When the check is cut they call you everyday. The plumber saw my policy and said that all the work could be done for that amount. Needless to say he ripped out things in my bathroom ( counter top, and more wall than necessary ) and I haven't heard from him since. I was told by the plumber not to worry evrything would be fine they are full service and that whatever needed to be done from plumbing to construction finsh they could handle. Again missing in action. Don't belive what they say and don't show them your policy they will destroy enough to get the maximum from your policy to assure their bill. Just hope that you have enough to cover their damages to your home. A 5x6 bathroom for plumbing and 4 blue fans cost $33000.00. This small room with vanity and toilet was priced to be 12,000.00 worth of damage. By the way my insurance was not for that much so I'm out of pocket unlike the plumber said.

The license number for Drain Rite does not match Full service which is the name on the receicpt. Caution!

Oh - the slip that says Customer only responsible for deductible balance from ins. Co. is deceiving. They are very unprofessional!!!!!!!!

KrisAnn A.

If I could give a - star I would. Was refereed to Drain Rite Plumbing on Face Book. Called for an appointment. My main line to my septic tank was blocked. They stated they could not come out that day if the next day between 12-1 was OK. So I said that's fine. Well 2 o'clock rolled around and no one came. I called the office, the Secretary stated 2 guys called in sick and they would be out between 2:30-4:30
Understandable. 5:30 still no show. Then, some YAHOO called me at 5:30. He did apologize and would it be OK if he came the next day and promised me he would be here at 0900 sharp. 10:00 rolls around AND STILL NO SHOW NO CALL NO NOTHING. Try to call him. but surprise surprise his mailbox was full. So I call Res Tech Plumbing of Norco at 11:00 they were so nice and professional they scheduled me that day and was right on time (and a little bit early.) I was soooo impressed they took care of the problem and was reasonable priced.
And informed me every step of the way. IF YOU WANT THE JOB DONE RIGHT TALK TO MATT AT RES TECH PLUMBING-------951-737-5800

Charles O.

If this is Drain Rite Plumbing (CA License 860503) DO NOT call them. They did bad repair services and no follow up customer service.

Shanna B.

They are very unprofessional. They billed me more than what the sign contract was for. I was also billed for services they did not do. I cancelled our agreement due to then being so unprofessional. I filed a claim against them. Do not use there services. The owner John is the biggest crook. They are known for not completing jobs. Read reviews on the internet. They are horrible.

Carlos E.

This company is hot garbage. Complete rip off. I ADVISE you to not go with this company. They charged me an arm & a leg for something that should of been no more than maybe 500 dollars and instead it came out to almost 3g's. They was supposed to give me a estimate on fixing a pipe. Once i paid them for the little job they did they took the money and ran like cowards. I don't see how this stupid company stays in business with they way they lie

Harvi S.

OMG ! I don't know how they r still operating. They are a complete fraud. I am going to file a police complaint against them for fraud . They charged my credit card twice and never did the job.

Esther H.

Bad review because they were not available twice when they said they would provide service. Should be called Drain WRONG. Found their ad in Penny Saver. Apparently their Norco division services East county S.D. When they were supposed to give an estimate, they called and said they were running 2 hours late. Turned out they arrived 4 hours past the original time. The techs were polite and seemed competent. Since they gave a low bid, we scheduled to have the hot water heater replaced two days later for an 8:00 a.m. appointment. Two hours later, got a call that they are running late and would be at my home in 1 hour. NO show. I called the dispatcher who said the tech had ""a family emergency"" and they could not do the work that day. She said he had been told to call the customer to cancel the job that day but he did not. This was on Saturday and they could not send anyone to do the job till Monday. Now we have been living with cold water for several days and showering at the gym is getting old. Ironically, I arranged for a hot water heater to be installed by another company after realizing Drain Rite was not coming through. One hour after scheduling with the other company, that dispatcher said their truck broke down. Are most plumbing companies FLAKES? Do the women who field their calls all have to lie for them?

Dave T.

These guys are a rip off . I called and they gave me a price of $49.00 to clean out my bathroom sink it was draining slowly . So I made appointment and they said they would be out between 2:00 and 4:00 about 1:00 the driver called and his name was Sean and he said he was 20 minutes away I told him his office quoted $49.00 he said no it would be $125.00 be cause there was no clean out near my bathroom sink. I said okay that I just need it done. Well Sean spent 5 minutes and unscrewed the trap below the sink and grabbed a ball of hair and he was done . I asked him if I was getting discount because he didn't have to run snake threw the drain and he said no that was the price I told you on the phone. So I wrote the check and away Sean went he was so rude . I'm a senior citizen and there add in Pennysaver says senior discounts . Sean said that was senior discount . I called the office to complain about the price and that he didn't even use the tool to unclog the drain. The lady put me on hold and came back 5 minutes later and said that's the price so I started to complain and she hung up the phone on me . This company is terrible from the office to the employee . Please never use this company again. If I could give no stars I would!!!

Tina D.

WHY! WHY! WHY! did I not come on Yelp and read the reviews before I had this ""rip-off"" plumber come to my home. I found their ad in the PennySaver. Their ad says: Plumbing Services $49..ABSOLUTELY NO HIDDEN COSTS (yeah right)..any sewer, drain and shower stoppages..senior discount ""gratefully given"". NONE of this happened today. I was told they had to charge me $97.50 because my tub drain was not easy access. I said: fine, I want a senior discount for my mom. He said, let me call the office because I've never heard of that and comes back and says the office said no because it was a hard fix and I broke my vacuum on your tub. I said, here's your money but I will NEVER call you again..you will NEVER hear my mouth say call Drain Rite Plumbing when someone asks for a good plumber..I told him that was sad because companies rely on word of mouth from satisfied customers..and shame on you for false advertisement just to get your foot in my door. The guy said, sorry, I just work here and takes the check and walks out my door. DO NOT let this company come anywhere near your home. Find someone who's honest!!

Kelee G.

One star is only cause I have to. It was the worst experience ever. They came in to fix a leak under the slab. They actually couldnt find the leak so they rerouted the lines. They left and we fixed all 12 holes with dry wall and paint and all the clean up from the huge mess they made. Including them accidentley cutting into our cold water line and ruining a fan and knocking pic frames off the walls and breaking them. Then we find out there is no water going to the upstairs bathroom. So after 4 months of telling them they made a mistake and need to fix it, and a ton more money with other plumbers coming out because they swore they made no mistakes. They came back out and sure enough they cut a wrong line and had to rip in our walls again and 12 more holes later they found their mistake, fixed it, and left us to repair our home all over again. They sued us cause we didnt put the claim into insurance and i told them i wouldnt until our shower worked. Then we gave them their money and counter sued for all the damage after their mistake. We won. Now they are trying to appeal the win are you serious. You made a mistake and you ripped us off. Worse company ever. Dont hire them im warning you now!! The only people who left great reviews must be people they know. There is NO way they would have a good review. They r crooks. Run away dont call them and call someone who will take a job that they can actually do. These people have no idea what they are doing!