Frontline Mechanical Air Conditioning and Plumbing

Kimberly A.

In response to my AHS service call, this company called within 48 hours, and showed up. The plumber immediately told me the water heater is bad and needs replacement. AHS says they fully cover it (new heater plus installation), but they also said that the plumber request $500 for modification. I tried to know what modification, and I hardly got to know they need to install a new supply valve. Well, I changed the heater a few years back, and the plumber back then installed new fittings and a valve. So, this time there is nothing to modify this time. I called this company a few times arguing there is nothing to modify, just install the new heater, and if there is anything to modify, just leave the heater there and I will install it. They refused; they need to charge the $500 no matter what. It seems to me that these subcontractors accept very cheap compensation from AHS in the hope they rip off people on their own, like charging for made-up stuff. When I asked AHS for cash out, they offered me $300. Wow, they claim that is what they would have paid the plumber to change the heater! So the question here is who is the bad, is it AHS not paying enough to their subs forcing them knowingly to rip off people, or the subs ripping people off regardless how much they get compensated from AHS. The bottom line if I go with the AHS sub, then I would have paid $100 monthly fees for the past 6 month since my last service, $75 service call, $500 plumber extra. Wow, I guess it is cheaper and faster not to have this useless insurance and not dealing with their greedy subs. I asked AHS to send me a different sub, need to wait and see ...

Jenny R.

On time, low priced and the technician explained the issue before and updated me after.

Larry F.

I have service contract with AHS. AHS has assigned the service request to FRONTLINE MECHANICAL & PLUMBING LLC. This company has incompetent, unprofessional and unethical technicians. The plumber 'Alex' came to my house to check the garbage disposal not working. He damaged it instead of fixing it. He then reported to AHS that it was not normal 'Wear and Tear'. AHS has declined to cover it. Frontline gets money per service request whether the fix the issue or not. They get more money when customer pays them directly. When AHS doesn't cover, they hope customer will engage them and pay them more again to fix the same issue. It's a 13 year old garbage disposer which started leaking. He damaged it further and reported it was not a normal 'wear and tear'. Now , either I have to pay again and get a second opinion OR pay Frontline to replace. How unethical of Frontline plumbing company. The customer representative 'Kiesha' kept hanging up on the phone when I questioned her. Many other customers here have reported bad experience with 'Alex'. Stay away from this company.

Joy T.

Alex did an amazing job for me. I requested service through AHS and received a response and appointment within 24 hours. This is the second time he's been to my home. He did an AMAZING job each time. I think the people that complain really have an issue with AHS when they don't cover something. He can't do the work if they're not covering it. I would give him 10 stars if I could but will DEFINITELY be using him for all my plumbing needs whether they're covered by AHS or not.

Wil C.

Hired them to fix my AC. They had a very fast response time and did a great job! Would definitely hire them again.

Joyce F.

Outstanding service and fast response. Technicians were professional and friendly, and completed the service effectively and efficiently.

George S.

I regret going through this irresponsible company through AHS for my water heater, which is under warranty until 2026. They do not return calls, always you get voice message without return. I am still waiting for them since 5/24/23 and day is 6/7/23. worst company ever. I wished i could rate them minus 10. Fatemeh Mousavi Florida Delray Beach

David C.

No words to describe how incredibly unresponsive and beyond lack of professionalism by Alex (Owner/Plumber).....strongly recommend to avoid considering using his services. After weeks of going back/forth, the problem was never resolved!

Reginald M.

Mediocre at best. Timing and communication stink. Plumbing services are decent but no project planning.

Tressie S.

The absolute best and honest guys I have ever used. They fixed 3 of my commercial refrigerators fast and at a great price!!!