Frisbees Plumbing, Heating, Air Conditioning & Electrical

Chris L.

They came to check out a plumbing issue but were not able to fix it. Still, they charge me nearly $300 just for the time! I appealed asking them to lower it but they said no. Last time I use them. I would caution anyone to make sure you agree to cost ahead of time because as they showed me, they will not be reasonable about results versus cost once they bill you.

T S.

Do not recommend as the guy who came out did not want to do anything. Needed kitchen faucet fixed and venting to be looked at but he does not climb on roofs and definitely won't be going into attics. Said I would need to request someone else. After some pressure, he did fix one small thing on the faucet. Asked him about a couple of other things and approximate costs, but he could not tell me and would have to check. He basically was trying to get another appointment set up in order to charge more. Was a complete waste of time and money.

Susan E.

Failures of furnace motor, sump pump, and an expensive geothermal system with electrical bills the same as a regular furnace-$300/400 for 2100 sqft home. No customer recovery. Used them when building and I had to stop them at the building site from putting the sink hole in the right spot. Charged $115 to turn a bolt on a leaky faucet. Compare their service rates with others, a neurosurgeon charges less.

Chad B.

I was an emergency situation, my main water valve broke and I needed assistance immediately because it was an after-hours call. They would not send a person out because I have never done business with them in the past. Even when I offered to pay more money. Must be nice to turn away business when they are going to get more money than normal to do what they're supposed to do. Horrible customer service and I would not recommend them.

Justin J.

Walking my kids 5yr and 9yr crossing Minnesota in the cross walk light is Red. Frisbee truck turning on Minnesota from 229 come to a rolling stop not looking almost hitting my kids. I scream to get his attention he then stops barely missing killing my kids. Then rolls window down to call me the ""Asshole"" . I will never use this company with such low rent employees. I will do my best to tell this story to many people.

Trevor D.

Needed them to come out to service our furnace that wasn't working. Didn't show up when they said they would and called an hour after the arrival window passed asking to move my appointment to the next day. Luckily, we were able to get the furnace up and running ourselves because they never showed up the second time either. Had to call in and cancel my appointment and explain to them that they didn't show up, even though the receptionist tried telling me they arrived the day before.

Christopher W.

Visited their storeroom on 2/10/2018 and picked out a new toilet. Repeatedly told the salesperson that either 2/16/2018 or 2/19/2018 would work for me as a delivery & install date as I could take off work due to the President's day holiday. The salesperson sent me out the door without booking it, and told me I would be getting a call. (Another salesperson was evidently booking a customer while I was in store.) I received a call within 30 minutes confirming my delivery & installation day for 2/16/2018 in the morning.
Fast forward to 2/16/2018. I call the store at 11 am, wondering where my install is. I'm told that I'm on the schedule for Friday 2/23/2018. Unacceptable. The best the service manager can offer is after hours installation. If you had after hours installation, then I would have scheduled after hours installation and gone into work. My time for the day is worth $300 plus benefits. Not acceptable. I cancelled the order. I'll take my work to somebody who can do the job right from the start, and I strongly suggest everyone else do the same.

Brent S.

Had them come out and inspect our AC as well as fill the freon. The service was great and they were able to come out that same day. I was so happy with their service that I called back so that I could have them put in a new furnace return in our basement. Got transferred to that department and spoke with the department manager for an estimate. His name was Mark. Mark had me text him some pictures so he could provide a better quote. After that he stopped returning text messages and wouldn't answer voice mails. When I call Frisbee back they say I must speak with Mark regarding the new return. I've since contacted Schempp and they're sending a person out to give me an estimate. None of this texting pictures BS either. I will be replacing our AC unit in the next couple of years. I had originally hoped Frisbee could help us with that work. But, since they seeming don't want our business I'll be having that work done elsewhere.

Scott S.

Their office workers that set up the appointment, & took my follow-up calls were great. Unfortunately, the service at my home was dismal. Our heater had worked fine all winter, but the AC wouldn't get cold enough when the temps rose. Their tech came out and replaced the fan motor on our Central AC unit ($400), & when inspecting everything else said our unit in the basement was wired incorrectly. He told me that he corrected it, though. Of course, the SD Spring season turned cold again, but now our heater would not turn on at all, even though one week earlier it had worked fine. When I contacted Frisbee's to inquire, they said the tech would be here the next day. When I got home from work, things were unchanged, so I called Frisbee's back. He said he HAD been here, & it was working fine. I asked for him to return, since we still didn't have heat, and he informed me that now water wasn't draining properly from the unit. He ""took care of that now,"" he said. He said he added a new draining tube. Now we had heat, but when the temperatures rose, our pipes that fed into our basement unit would get condensation that would freeze eventually, and stop all cooling.
Then I received a bill for $140 for the water draining issue. When I called to tell them that we had no condensation issues until their tech ""re-wired"" our unit correctly, they did waive the $140, even though they felt it was a separate issue that I just didn't understand. They said they would re-send the tech, & I said no thank you. We contacted a different company that came & inspected. They did see the new fan, but there was no evidence of a new draining tube that I was told was installed. Funnily enough, he said all it needed was some re-wiring to run at the correct RPMs, & it is now working fine.
I give two stars because of their understanding & waiving the second visit fee, & being apologetic & polite. But, the actual service was one star, or less.

John B.

Awesome service even though I only needed a small part! I brought in a disassembled water hydrant and the guy working there took me back found what I needed, then he actually took the part I brought in and put it in the vice and cut off a piece that I would need to re-use.