Frisbees Plumbing, Heating, Air Conditioning & Electrical

Paul F.

We are 4 years into a new construction house with all HVAC and plumbing completed by Frisbees as a sub-contractor. They designed all components of the plumbing, heating and cooling. Everything down to the toilets and fixtures was sold and installed by them.

Since the time we took ownership:

Multiple service calls for water softener not working at all.
Multiple service calls to to discover hot water recirculating pump installed backwards for hot water loop, against a one-way valve.
Multiple service calls for UV light failure on furnace.

Frisbees was sub-contracted again for basement finish just 2 years ago and during the fitting of downstairs plumbing. New piping was attached to the cold water lines that contained debris, wood shavings, etc, and then turned on. This debris over a few short weeks, managed to travel to an elbow and reducer to the master shower resulting in a complete loss of pressure on the cold line. Since the shower used a pressure-balancing valve, the loss of pressure on cold side, means no water on hot side. Months of back and forth with home contractor and Frisbees resulted in some debris being pulled from the system and drywall, painting and other work left to fix. 2 years later this problem still exists and is worked around only by engaging other faucets earlier in the cold loop to reduce back-pressure on the debris which sometimes allows us to use the shower. We will have to start tearing things down and replacing entire segments of the plumbing lines to fix at our own expense when we can find an honest and trustworthy contractor. Spoiler... there isn't one here that many of us can afford or get on the schedule for.

And now, my final straw, the last punch, no mas.

I called 3 weeks ago to get on automatic schedule for furnace and A/C maintenance and a technician was dispatched a few days later. During the cleaning/maintenance, a part that was displaying faults previously, failed permanently resulting in a loss of heating. Another technician was sent an hour or so later to troubleshoot further and he determined that the inducer motor was faulty but under warranty. We were informed that carrier does not stock this part with dealers, requires an extensive red-tape process to get a replacement, and has a 6-hour hold time for carrier support on the phone. We were told not to worry and and it would be submitted asap as they have all info needed and we could expect about a week to wait.

Fortunately we have a gas fireplace to hold us over but its more fashion than function we quickly discovered and we needed to purchase several space heaters quickly while temps stayed below freezing during such an opportune moment. After more than a week and a half passed, I called in to find out what was going on after several more days. Frisbees was able to confirm they received the part on Saturday and that I was second on the list to have it installed on Monday..... wow.
Less than 48 hours after the replacement part was installed and system is back and running I get the best part of every interaction with Frisbees.

If you don't know, just calling them is $85.
Asking for the annual heating checkup is another $55.
The best part, the part covered under warranty, is another $100!

If i am not mistaken, this is fraud. Is Carrier charging for parts replaced under warranty also? What exactly does warranty mean when you just have to repurchase whatever failed and pay for all associated services again?

But wait there's more....not even the next morning our furnace has a whole problem. It is currently sitting in a pool of its own fluids (water?) that is pooling nicely towards the finished portion of our basement. Who needs power-ball with this kind of luck?

A new technician is dispatched who arrives and ultimately performs the annual cleaning we were led to believe was completed on the first visit that we were charged for. He had to replace all the PVC piping that allows the moisture and water to drain away from the furnace.

In August 2022, Frisbees had an annual revenue of 24 million dollars according to a simple web search. Don't be fooled by the marketing jingles, family-owned since blah blah blah, a trusted part of your community BS. Your money is the only goal and they they will pass every last red cent of their expenses back onto you for every single interaction you have. I've had to fight tooth and nail just to have everything working properly for the first time yet without paying for the service all over again. If you do try to call, you'll be transferred to Mark, a liar, who will say anything to get you off the phone with a promise of a call back that never happens.

We still have a bill to pay, furnace no longer runs quietly or as efficiently as before so shame on me again for the misplaced trust. The next calls we make for service will be to ANY OTHER company and it will be to rip out any shred of garbage install left by Frisbees and pursue compensation through the courts which is our

Olivia E.

If I could give 0 stars, I would. Incredibly disappointed in the ""service"" I was provided, if you can call it that. I had called asking for a second opinion to replace my shower handle. The man came out (he was very nice, I will give him that) but was late to my appointment scheduled from 1-4:30--not even getting to my house until 5 pm. Looked at it and essentially said it couldn't be done. My hope was that he would be able to offer some insight and solutions and what the cost entailed with that would be. Instead, he had to call and make a second appointment for an estimate (which I ended up canceling thank god). For absolutely no service and no professional opinion, I was charged $106. I called to explain my dissatisfaction and was told I was billed the flat rate for a service call plus his time. The flat rate for him to come in by house and do absolutely nothing and provide no information was $75. They ended up not charging for the time but i did have to pay the $75 fee which was an ungodly amount for what I was provided. I ended up going with Krohmer who was able to fix the handle in less than an hour at an affordable price. Would recommend Krohmer hands down. I should also add that I got an opinion from Top Dog Plumbing and when they were not able to provide a solution that day, they didn't charge me. A flat $75 fee with no exceptions for when services and opinion can't be provided is just crazy to me.

C W.

Our furnace went out and I called to schedule an appointment. They were able to get us in that same day. When you call they don't let you know any pricing. Well, it turns out they charge a $75.00 fee just to come out plus any labor that is needed, which in our case was $75.00. So, for less than an hours work it cost $150 plus the part. Not impressed. I wasn't real happy. They should tell you up front that the labor is different than the service call.

Phil H.

Absolutely terrible on service. They said they would get back to me on a project quote last March. I called and they finally came out in May, did some measurements and said they would get back to me. It is July and they still have not replied. Their plumbing service sucks. I wouldn't use them for anything. They have more excuses and no concern for the customer. I refuse to do business with them any more even though I have used them often in the past. Management needs to be replaced.

Lori G.

Ya know when the guys come out to the house they are nothing but genuine and helpful. My frustration with Frisbees is their service depot telling me time after time that they'll call you back for whatever reason and they don't. I have had to chase them down at every turn and then they tell you things like ""If one of our guys isn't there by noon then you call us"". Really, how about you make sure your guys are where they're supposed to be, I have a job and making sure your techs are where they're supposed to be isn't it. That's your job! You have the potential of being a great business but first you have to master the basics like doing what you say your going to do. It's not complicated!!

Chris L.

They came to check out a plumbing issue but were not able to fix it. Still, they charge me nearly $300 just for the time! I appealed asking them to lower it but they said no. Last time I use them. I would caution anyone to make sure you agree to cost ahead of time because as they showed me, they will not be reasonable about results versus cost once they bill you.

T S.

Do not recommend as the guy who came out did not want to do anything. Needed kitchen faucet fixed and venting to be looked at but he does not climb on roofs and definitely won't be going into attics. Said I would need to request someone else. After some pressure, he did fix one small thing on the faucet. Asked him about a couple of other things and approximate costs, but he could not tell me and would have to check. He basically was trying to get another appointment set up in order to charge more. Was a complete waste of time and money.

Susan E.

Failures of furnace motor, sump pump, and an expensive geothermal system with electrical bills the same as a regular furnace-$300/400 for 2100 sqft home. No customer recovery. Used them when building and I had to stop them at the building site from putting the sink hole in the right spot. Charged $115 to turn a bolt on a leaky faucet. Compare their service rates with others, a neurosurgeon charges less.

Chad B.

I was an emergency situation, my main water valve broke and I needed assistance immediately because it was an after-hours call. They would not send a person out because I have never done business with them in the past. Even when I offered to pay more money. Must be nice to turn away business when they are going to get more money than normal to do what they're supposed to do. Horrible customer service and I would not recommend them.

Justin J.

Walking my kids 5yr and 9yr crossing Minnesota in the cross walk light is Red. Frisbee truck turning on Minnesota from 229 come to a rolling stop not looking almost hitting my kids. I scream to get his attention he then stops barely missing killing my kids. Then rolls window down to call me the ""Asshole"" . I will never use this company with such low rent employees. I will do my best to tell this story to many people.