Frisbees Plumbing, Heating, Air Conditioning & Electrical

Olivia E.

If I could give 0 stars, I would. Incredibly disappointed in the ""service"" I was provided, if you can call it that. I had called asking for a second opinion to replace my shower handle. The man came out (he was very nice, I will give him that) but was late to my appointment scheduled from 1-4:30--not even getting to my house until 5 pm. Looked at it and essentially said it couldn't be done. My hope was that he would be able to offer some insight and solutions and what the cost entailed with that would be. Instead, he had to call and make a second appointment for an estimate (which I ended up canceling thank god). For absolutely no service and no professional opinion, I was charged $106. I called to explain my dissatisfaction and was told I was billed the flat rate for a service call plus his time. The flat rate for him to come in by house and do absolutely nothing and provide no information was $75. They ended up not charging for the time but i did have to pay the $75 fee which was an ungodly amount for what I was provided. I ended up going with Krohmer who was able to fix the handle in less than an hour at an affordable price. Would recommend Krohmer hands down. I should also add that I got an opinion from Top Dog Plumbing and when they were not able to provide a solution that day, they didn't charge me. A flat $75 fee with no exceptions for when services and opinion can't be provided is just crazy to me.

C W.

Our furnace went out and I called to schedule an appointment. They were able to get us in that same day. When you call they don't let you know any pricing. Well, it turns out they charge a $75.00 fee just to come out plus any labor that is needed, which in our case was $75.00. So, for less than an hours work it cost $150 plus the part. Not impressed. I wasn't real happy. They should tell you up front that the labor is different than the service call.

Phil H.

Absolutely terrible on service. They said they would get back to me on a project quote last March. I called and they finally came out in May, did some measurements and said they would get back to me. It is July and they still have not replied. Their plumbing service sucks. I wouldn't use them for anything. They have more excuses and no concern for the customer. I refuse to do business with them any more even though I have used them often in the past. Management needs to be replaced.

Lori G.

Ya know when the guys come out to the house they are nothing but genuine and helpful. My frustration with Frisbees is their service depot telling me time after time that they'll call you back for whatever reason and they don't. I have had to chase them down at every turn and then they tell you things like ""If one of our guys isn't there by noon then you call us"". Really, how about you make sure your guys are where they're supposed to be, I have a job and making sure your techs are where they're supposed to be isn't it. That's your job! You have the potential of being a great business but first you have to master the basics like doing what you say your going to do. It's not complicated!!

Chris L.

They came to check out a plumbing issue but were not able to fix it. Still, they charge me nearly $300 just for the time! I appealed asking them to lower it but they said no. Last time I use them. I would caution anyone to make sure you agree to cost ahead of time because as they showed me, they will not be reasonable about results versus cost once they bill you.

T S.

Do not recommend as the guy who came out did not want to do anything. Needed kitchen faucet fixed and venting to be looked at but he does not climb on roofs and definitely won't be going into attics. Said I would need to request someone else. After some pressure, he did fix one small thing on the faucet. Asked him about a couple of other things and approximate costs, but he could not tell me and would have to check. He basically was trying to get another appointment set up in order to charge more. Was a complete waste of time and money.

Susan E.

Failures of furnace motor, sump pump, and an expensive geothermal system with electrical bills the same as a regular furnace-$300/400 for 2100 sqft home. No customer recovery. Used them when building and I had to stop them at the building site from putting the sink hole in the right spot. Charged $115 to turn a bolt on a leaky faucet. Compare their service rates with others, a neurosurgeon charges less.

Chad B.

I was an emergency situation, my main water valve broke and I needed assistance immediately because it was an after-hours call. They would not send a person out because I have never done business with them in the past. Even when I offered to pay more money. Must be nice to turn away business when they are going to get more money than normal to do what they're supposed to do. Horrible customer service and I would not recommend them.

Justin J.

Walking my kids 5yr and 9yr crossing Minnesota in the cross walk light is Red. Frisbee truck turning on Minnesota from 229 come to a rolling stop not looking almost hitting my kids. I scream to get his attention he then stops barely missing killing my kids. Then rolls window down to call me the ""Asshole"" . I will never use this company with such low rent employees. I will do my best to tell this story to many people.

Trevor D.

Needed them to come out to service our furnace that wasn't working. Didn't show up when they said they would and called an hour after the arrival window passed asking to move my appointment to the next day. Luckily, we were able to get the furnace up and running ourselves because they never showed up the second time either. Had to call in and cancel my appointment and explain to them that they didn't show up, even though the receptionist tried telling me they arrived the day before.