Friends & Family Plumbing & Drain Cleaning

Pao S.

Posted on Yelp for bathroom service. Friends and Family Plumbing reached out and contacted me right away. The team provided sound advice on resolving the challenge at hand. Provided straightforward and honest answers to my questions. Friends and Family Plumbing went out of their way to push me up their schedule and resolved my bathroom issue within 24 hours of our conversation. Results are great. Would definitely reach out for future services.

Susan C.

I didn't know who to call when the water heater went out. I used Yelp's messaging feature to request estimates and received 3 from local companies. All estimates were all priced close together. Out of the 3 companies, I chose Friends & Family because they had great reviews *and* they were easy to communicate with! That was a great decision!!

Brandon was my contact, and he was quick to reply to my messages and showed up to replace the water heater on time.

I never want to have water problems again, it's pricey to replace a water heater. But if you have any issues, you should contact Brandon.

Mike D.

Mike is awesome. He did great work swapping out our water heater with a tankless and bringing all the plumbing up to code for us. A few days later when I noticed the water temp wasn't as hot as we needed it, he provided straightforward direct support and gave me the info I needed to fix it myself.

Richard T.

Came right on time, fixed the problem, and charged about 2/3 of what the next lowest estimate was

Karen L.

I had a ""friend"" replace a kitchen faucet. He is not a plumber. While he was under the sink he mentioned the P pipe was getting old and should be replaced. As he was finishing he reconnected the garbage disposal but not the dishwasher since I don't use the dishwasher. The garbage disposal would not turn off no matter what position the switch was on. We pulled the plug. My friend was going to send a true plumber and electrician friend. But I decided to call Mike Neal who has put in Toto toilets in my house. Mike answered right away and first off, Mike has the most reassuring attitude and voice. I sent him a photo of the P pipe and he said ""it's not leaking? What's to fix? You already have a bucket underneath?"" I mean, what kind of plumber says that instead of quoting his hourly rate??? Then Mike says ""Could he have plugged the disposal into the wrong socket?"" Yup, you got it. Mike came right out, plugged the disposal plug into the correct socket and grinned. He then checked the P pipe and stood by his assessment of ""if it ain't broke, don't fix it.""He didn't want to charge me, I think he was laughing under his mask so I paid him off in fresh tamales and fresh caught salmon. Next time I won't use a handyman although that was a pretty good competency test. Mike's one of a kind but I bet he's teaching his son the same old fashioned decency.

Alma D.

Need awesome and reliable service? These guys are the best! I was referred to Brandon by a good friend of mine because my mom's water heater stopped working. I texted Brandon on a Sunday, he asked for pics of the water heater, we chatted a bit more and he told me one of his guys would be contacting me on Monday morning to come out. Well, Monday morning - I get a call and Mike meets me at my mom's house within 30 minutes. I headed over and Mike literally pulled up behind me! We pretty much knew we needed a new water heater and my mom asked about a tankless system. He explained everything to us (and I had one at a previous house) so we decided on the tankless water heater. We scheduled time for the Tuesday at 8am - and EVERYTHING was done by noon on Tuesday. They actually came back on Monday afternoon to do some preliminary work and my mom is just THRILLED with the service and the warm water. I DEFINITELY recommend these guys!

Rob M.

Brandon and team were amazing! They explained all repairs and recommendations in detail. Extremely easy to work with and did a quality job. One of the best experiences I've had with urgent plumbing repairs. Would recommend them to anyone in the area. Affordable and go above and beyond to ensure the job is done right.

Sarah K.

For the last few days we were trying to wrap our heads around the mystery dripping noises happening in the vicinity of our newly installed washer/dryer. Which sits right next to a family bathroom. It was like a strange kind of water torture, both the sound of the constant dripping as well as the brain tickling dissonance of the sound of water with no water spots, no moisture, no puddle. We called several services, one said- thanks for the service request, we will get back with you. No reply. One said (not having looked in person)- ""We will need to cut into your walls to see what is going on. Are you sure you want me to come out and do that?"" Another one said- ""We will come out and evaluate for a free estimate."" We confirmed the date and time... and then they never showed, nor replied to my inquiry texts. So I called Friends and Family. Mike answered- came out within 30 minutes (Lucky me, he happened to be just down the street!). No charge for assessment. No need to cut into my walls. Came to my door with a mask already on and a friendly demeanor. Brilliantly solved the mystery of the dripping- had nothing to do with the washer/ dryer. Nor the bathroom pipes. He climbed into my attic to show me pictures of the line of condensation from the air conditioner and where and how that would lead to dripping sounds. He not only focused on my problem and listened to what I thought was the problem, he also looked at the whole household system. I switched off the air conditioner and no more dripping. With the air on, I can rest assured that the dripping isn't something that wasn't already planned for by the housing developers. Brilliant. Highly recommend.

Ann F.

We worked with Brandon Clark and Friends and Family Plumbing when we had to convert from a septic system to the city sewer. All of the plumbing under the house had to be redone. Brandon gave us a very competitive bid. We were concerned about how long we would be without the facilities. Brandon and his crew showed up on Monday and got 2 bathrooms and the kitchen connected on Monday. They came back Tuesday and finished the job, connecting the 3rd bathroom and the laundry in the garage. They did a great job. When we had another small job I called Brandon and once again he and his crew were great. I highly recommend Brandon and Friends and Family Plumbing.

Trina B.

Mike is awesome...I needed to install a gas line from my meter to my kitchen in a two story home. I had several plumbers come out and give me quotes. Some were way to high and some to low to seem safe. He quoted me a fair price and reasonable time frame. Juancho and Darin actually came out and did the job in a half of a day. Mike came to check the work and make sure it was right. I love the work they did so much that just this week my shower wouldn't turn off and I text him around 9pm. He came out the next day and got the shower plugged and ordered a new valve. I would recommend him to everybody. He really knows his stuff.