Friendly Plumber, Heating & Air

Michele B.

This company does not get back with its customers. I had a brand new pump put in my whirlpool pump that ended up being defective. Since it was under warranty, a new one was to be ordered to replace the one I paid for that was not working properly. This was back in April, 2020, and even though I have contacted the company 5 times about it, no one gets back to me about what is going on with the new pump.

Trisha L.

From quote to finish. I had these guys come in and check out what they needed to do to get my fridge working with its water line. They did a quick walk through and broke it all down to me. No hidden fees, no beating around the bush, straight forward what my price would be. I didn't have time for them to work on it that same day, we were still trying to unpack and organize things in our home. They emailed me my estimated cost and was on their way. I scheduled for them to come and do the work, for Tuesday (July 21), but they got caught up in an emergency fix out in Park City. I was informed, they called me to let me know and they rescheduled me for the next morning. First thing, in the morning. Since I didn't have time to wait in the afternoon. I was perfectly fine with them coming in the morning. They called this morning to let me know the technician was on his way and they were already pulling up. Haha!! That was pretty cool. Since I wasn't expecting them to be here until after 10am. Lol! They came in, covered their boots/shoes, wore their mask and went straight to work. They did a clean job! I was pretty impressed. I'm a very particular when it comes to other people working on stuff in my house. When they cut through the wall to instal the valve, I was already looking forward to vacuuming the mess. They finished up and I noticed the mess was cleaned and wiped up. FIVE STARS! The technician and the help were really cool and had great attitudes. I highly recommend these guys for any waterline/fridge work. Thanks Friendly Home Services.

Allyson S.

Friendly and professional but higher pressure sales and much higher costs than other companies - get a few quotes if you're looking for new hvac.

Noman K.

I needed someone to come in and fix a leaking shower. Communication was fast and effective, the guy gave my dad a senior discount, and the work was done in 30mins. Really happy with the service. Thanks guys.

Kristi F.

Buyer beware! This is the most unethical company I have ever encountered. I was overcharged by $6000, lied to about my warranty on a piece of equipment they installed, and in an effort to squeeze even more money out of me - a widow who knows nothing about plumbing - a further attempt was made to charge $9000 to the credit card they had on file. What they tried to do to me makes me sick. A report has been filed with the BBB and my attorney is now working with me. Unless you want to support unethical business practices and possibly be its victim, stay away from ""Friendly.""

Mike S.

These guys come to your door looking and acting like they are very professional. They are not interested in repairing your heating/cooling system. In my opinion, they just want to sell you a whole new system! their cost of a new system usually less than 4000 dollars. They want to charge you 15,000.00 and do it all in about 4 hrs total. This means they pocket 11,000.00 in just a few hrs, then tell you that you must pay them 59.00 twice a year to make sure the warranty is valid. If you fail to do this just once, it voids the warranty! I would just avoid these people at all cost! They offer to give you 18 months free interest on the new system. If not paid at the end of 18 months the balance goes to like 26% interest. Which is still over 800 dollars per month to start. Just avoid these guys and find a company that will actually do the repairs!!!

Kimberly S.

I had an appt with this company , even got my text reminder the day before , but when I called to verify time the day of the girl that answered phone said I wasn't on schedule , I asked them why did I get text alert and she explained that system (alerts ) is not linked to actual dispatch , girl not very empathetic on phone nor did she act as if she wanted to resolve the issue so I called black
Diamond and they got me right in !!

Melissa W.

I had some one come out to give me bids to run water to an unfinished basement and kitchenette. The guy who came was friendly, but spent a lot of time going talking about a lot of stuff i know I didn't need. Their estimate came out THOUSANDS more than others I have gotten. Also he didn't even include the price for the kitchenette in the bid. He also told me he had to include some warranty package for my furnace and water heater. These guys are trying to up sale the hell out of you. Don't waste your time.

Kyle A.

We had a pretty catastrophic failure of our sewer line at our house. The crew at friendly home services were outstanding! My options were explained and communication was great. The project was expensive, but I did some research and the pricing was fair and appropriate for as big of a project as this. They were able to get the extensive project started immediately and our downtime was nominal given the extensive work needed. More importantly, all of the workers were professional and polite and bent over backwards to help us. When they were finished they cleaned up very well and even tried to improve our landscaping a little bit which in my opinion is above and beyond. I will definitely be recommending Friendly Home Services to family and friends!

Amy B.

I live in Pittsburgh, and my college-aged son lives in Salt Lake City. I asked them to call me with price before snaking my son's washing machine drain. (They said they could not quote me a price beforehand because they were unsure of drain's accessibility. btw, drain is quite easily accessible.) . They DID NOT call and charged $250 for 20 minutes max to snake the drain. Of course they didn't call; they knew I would NOT pay that exorbitant rate! They took advantage of my son, and should be ashamed. UNPROFESSIONAL. THIEVES. DESERVING of ZERO STARS!