Friendly Plumber

Eggy P.

BUYER BEWARE

I would never recommend these people for anything and here's why: I had them in for a leaky bathtub faucet. They gave me a quote for work that was going to cost me about $600 for them to replace the tub and shower fixtures and another $500 for the contractor to rebuild the wall. I called a handyman friend to ask for advice. He changed the rubber gasket in the faucet for **less than a dollar** and the problem was solved. That was months ago and it hasn't leaked since.

Oh, and why was the faucet leaking in the first place? Because Atlas plumbing had put in the wrong kind of gasket a few months before that, probably knowing it would soon fail.

From now on, I call my friend first.

EDIT: Okay, I'll give more details about why I object so much. I think they should have seen that the immediate problem was with one small part failing because it was the wrong kind, rather than a serious failure of the system requiring complete replacement. The valve per se did not fail, the gasket did.

It seems that they did not look closely enough into the matter before making a very costly recommendation; that's my main objection, and to me, that's a very serious one. Regardless of their intentions, I felt as though they were trying to take advantage of me. It's like going to the doctor for a splinter and being told the whole finger has to come off.

Maybe it was an honest mistake, but I'd rather have a plumber who investigates the simple solutions first. To me, this would demonstrate that that they have my interests in mind.

(Just for accuracy's sake, it was more than a free estimate I got. I paid about $75 to have the faucet capped to stop the leak; I am not complaining about that, it was my choice. I can imagine that an alternate temporary fix he could have offered for a similar price would have been a new gasket, but it was never mentioned because he never looked.)

Tyler J.

Amazing!!! I came into my kitchen to find that there was a hole in one of the pipes under the sink and water was leaking out onto the floor. I called Friendly Plumber at 12:30 and they told me they would be here by 3. It is now 3:15 and they are already done. They showed up early and fixed the problem very quickly and for cheap!!! Rob is professional and very knowledgeable. From the phone call to the handshake goodbye Friendly Plumber was extremely nice, efficient, and professional. ABSOLUTELY USE THEM!!! You will not regret it.

Bianca G.

Rob of Friendly Plumber was fantastic. He was prompt, upfront about costs and explained everything clearly. He was neat, efficient, helpful, informative and all around great. I will TOTALLY use Friendly plumber again if and when I need them.

FYI, I used them to add a gas line so my gas dryer could be hooked up in our basement.

So happy I called them!

John D.

Robert and his team were indeed friendly....and they are a full priced professional plumbing team. I made arrangements for two jobs, a simple kitchen job and a more challenging plumbing job. Robert's helper arrived 1 hour LATE to complete my simple kitchen job, and then there was NO FOLLOW UP to my more challenging plumbing job. Try another plumber!

Kate E.

Just like everyone else, I think Robert is AWESOME! I clogged up our garbage disposal with lemons. By the time we could be home in order for him to come over, the food may have gone down somewhat by itself. He called to say he was on his way over (earlier than he thought). When he ran the disposal, everything was working again. He was able to advise us on this and one other bathroom drain question as well. He was kind enough not to charge us but left us with handy new drain/plumbing knowledge. I would SO call him again in the future. Seriously, he's the best.

Sander L.

Just what I needed.

After several months of struggling to understand why my garbage disposer was incorrectly installed, and constantly leaking, Robert fixed the problem with ease.

He arrived on time, lived up to the name, and was fast and affordable. He was also very clean and thorough, making sure everything worked perfectly before leaving. He also explained everything that was done incorrectly so I wouldn't make the same mistake again.

It was a simple job, but enough to prompt me to Yelp for the first time in awhile. I will certainly use his services again next time.

Emily D.

Prompt, efficient, and indeed friendly. I may have replaced a toilet that didn't really need replacing, but that's more my fault than theirs-- Robert plainly explained the options and let me make an informed decision. Seems like a minor thing but I really appreciated it: during the install, Robert was very conscientious about keeping the door closed so the cat didn't get out.

Glenn K.

I called Robert as one of three quotes for part of my kitchen remodel: Moving a gas line, removing old sink/faucet/disposal and installing new ones, disconnecting existing appliances while floor was laid, and then installing new oven and the other existing appliances once the floor was done. Robert came out in the middle price-wise, but it was clear from the initial quote that he has a wealth of real-word experience -- he clearly learns from all the mistakes he sees in the field, and will help you avoid them.

He made a number of suggestions that were spot-on, he came at exactly the time he said he would (for both appointments), and he and his crew did a great job technically.

The next time I need a plumber, whether for emergency or for something planned, like a remodel, I will go to him again without hesitation. He operates with integrity, deep knowledge of his trade, and is fair and reasonable as far as pricing. I recommend him without reservation.

Gloria D.

Robert of Friendly Plumber came (through YELP) to repair my leaky toilet and my stopped up bathtub. The tub drain was cleared quickly with his snake. He noted that the snake did not have to enter deep into the drain. When he set about repairing my toilet, he made it clear that his efforts might not work and the toilet might leak anyway. He recommended that I buy a new toilet which would be less expensive. (I am not interested in a new toilet yet.) For the toilet, Robert used a Korky flapper that DID NOT fit after trying another flapper that also did not fit. The Korky flapper (that was not round) allowed water to run through until I hired another plumber to correct Robert's error. I paid far less to the second plumber to use the correct flapper that will last about 5 years or longer. $235 for a quick snake to the tub drain and a worthless flapper for which Robert complimented me on my luck that he happened to have it: What luck? I overpaid for work on the toilet that has had to be redone; the snake for which I paid $140! was not worth $140, but after listening to Robert's account of the many possible problems that might develop with the drain, under the house, etc. I was ready for the repair on the tub. I'm glad Robert was not right about the worst-case possibilities, but his brief snaking should Not have cost $140 and the toilet flapper needed to be different, as in a Fluidmaster. I give Robert 2 stars because he did one thing right: He lowered the water level, and I thank him for it.

Ellen H.

Couldn't have been better. On-time, friendly, honest, clean and efficient. I will definitely call these guys for any plumbing problem in the future.