Friendly Plumber

Chuck K.

I've used these guys before and they were great. I wrote them a 5 star review at the time. Now that I need more plumbing work, I rechecked their Yelp reviews and found lots of 1 and 2 stars. Since my 1st experience with them was so good, and this was only a faucet replacement, I decided to avoid the hassle of finding another plumber and called them again. Bad decision. They didn't show up and, worse, they didn't call. I can understand that circumstances can arise to make them late, but I'll never understand (or forgive) not getting a call. It's s so easy to do and should be standard business practice. These guys dropped the ball. It takes more than being ""friendly"" to be professional.

james s.

Awesome, awesome, awesome!!! Rob is a skilled plumber, identified my problem in short order and fixed it in an even faster time. He is VERY friendly and his pricing is very competitive. Finding good, honest and reliable contractors is very hard but thanks to yelp i've found my plumber for life.

James H.

Nice guys, fair pricing and good service. I would definitely use them again. One minor item, they turned off my furnace and did not reactivate it. I was able to go into a crawl space around 11pm and find and fix how they had done it. Some less technical would have spent a very cold Feb night missing a working furnace.

I got a nice follow up call the next day apologizing for the inconvenience around the furnace so it's all good.

Again would definitely recommend these guys!

Paul N.

I called Friendly Plumber based on the excellent reviews I'd seen. I suspect many of these reviews were written when they were a one man shop, now have expanded due to demand generated by Yelp. I got charged $220 for less than one hours work, replacing a sink trap. When I called to ask about this, the owner explained to me that it costs him $80 just to dispatch someone on a call. I said I still thought $220 for less than an hour was exorbitant. He agreed to refund part of this money on 12/20. It's now January 29th and I have yet to see any refund.

Doug S.

I had these guys do a decent amount of plumbing work for me for a washer and dryer I purchased from Best Buy. I was able to quickly get an estimate appointment, and once I spoke with them I was comfortable enough to go ahead and schedule them to do my hookups (I was in a rush to get this completed before I had to return back from the Christmas Holiday).

What they did:
Remove old wash tub from laundry room
Install new wash tub with hot/cold water
Run hot/cold water to washer dryer location
Extend drainage lines for the moved wash rub
Extend hot water heater overflow line to wash tub
Run gas line to dryer
Install 2-feet of exhaust ventilation for dryer
Stack the dryer on top of washer

Summary:
They showed up 2 hours late, and did not reach out to me, relaying the fact that they were running behind schedule (I called them to ensure they were still coming). The total install was supposed to take about 4 hours; it ended up taking about 6-7 hours. Yes, they had to take a lunch, but they were still coordinating the delivery of the supplies they needed for my job when they were on-site.

Although, they may have seemed disorganized and a little lax in their notification of me about running late, I was extremely happy about the quality of the work that they did. I would much rather the job be done completely and to a high-standard than a shoddy job that only needs to be revisited at a later date.

Total Cost: $1.050

Quang N.

We called these guys up to give us an estimate on a leaky shower faucet we had. The guy came 2 hours late without notifying us. Granted it was extremely rainy that day so being late is understandable, but a courtesy call would be great. The house visit estimate was 40 dollars, and then he told us that it would be 320 dollars to fix the problem minus 40 bucks if we decided to go with them (subtracting the house visit). Our landlord didn't like that price so we went with someone else. Needless to say, we got it fixed by another company for a total of 167 dollars. Far cheaper elsewhere.

Joe W.

Plumbing service was 4 stars.

The drywall person (Andrew) that they recommended did more talk than sanding. poor job. I think he used 1/2"" drywall where 5/8"" was needed.

Globetrott R.

I'm a new homeowner, so my experience with hiring plumbers is limited.

That aside, I was very happy with the work the guy did to fix a leaky sink. There was no bs and the guy gave me a useful critique of how the developers cut a few corners on the new plumbing (hence the leaks after only a year in the place) and advised me of what I could expect in the long term.

Helen F.

This review is long overdue. We had an issue with water pressure and drains in my aunts home in the Sunset district. Also, every time the rains came, the light well areas would back-up and required buckets to remove the standing water. I contacted Robert/Friendly Plumber in the end of July, 2010 based on the great reviews I'd read on YELP (I help my aunt with her home and actually don't live in SFO, so I was at a disadvantage on who to call). Robert was very articulate in providing his expertise and provided us with a couple of options. Further, he recommended that we call the water company for the water pressure issue and we found that the main line to the home was cracked, thus no pressure. At the onset, the water company was not convinced but sure enough, it was exactly as Robert had said (frankly, the city water inspector was quite surprised, he said most of the time the plumber is wrong). So, right after speaking with the water inspector, we hired Robert to replace all the old drain pipes and opted for the permanent fix or option 2 for the light wells. Robert also coordinated a roofer to repair/patch the roof in the areas that they installed allowing for proper drainage through the roof in the light wells. We opted for permits just in case, the city inspector stated that we definitely shouldn't have any issues in the future with leaking through the roof/light well areas, etc. and approved all the plumbing work. Robert's employees were also extremely respectful, dependable, knowledgeable, etc. Recently we had a small issue arise and called Robert, needless to say he attended to the issue the next morning at no charge. Oh, yes we do have awesome water pressure. I wouldn't hesitate to recommend or call on Robert again, his knowledge and professionalism definitely shows.

Sophie M.

Great plumber, amazing service.
Suddenly this morning, we couldn't turn the hot water off -- total bummer. I called the Friendly Plummer (based on the Yelp review and their location), and Robert agreed to come by this afternoon. He came *exactly* when he said he would, and gave me an honest assessment of what was going on. He gave me three options for ""treatment,"" ranging in cost -- and was completely cool when I took the cheap route.

Long story short -- our hot water is off, and can actually be turned on and off in the shower at will (what a concept!) -- and all of this drama took place within the span of a day. And the fee for the fix was completely reasonable.