Fresno Plumbing & Heating

Whitney C.

The reception lady is really rude. I've been using them for almost two years now. I remembered them to be great last year. I had a really good impression. This year, I called twice. Did use them in April although the lady was rude. The plumber was professional and sounded knowledgeable. In June, the drain was clogged again even after we went ahead and sneaked with the camera. Called again, the lady sounded really rude. It's sounded like she didn't want the business so I switched to Mr. Rooter. I asked if she could call the tenant, she said she did and the tenant did not respond. She said they are not going to chase him down for business. Sure I didn't ask her to. It'd be nice to follow up, just so I know. Just many little things. Short and impatient tone. Not easy to work with. I'd suggest the business should look for another receptionist if they don't want to continue to lose long term customers.

Christine A.

First and foremost the woman that answers the phone is incredibly rude. You don't even get to finish your sentence and she's already rudely telling you exactly what does not answer your question! That is annoying AF!

At any rate I called because the mainline was clogged. They were out two hours later and the plumber was kind, fast and careful not to tare up my concrete beyond what was absolutely needed. In fact, you can't tell he had to chip around the vent unless you really look. He cleaned up after himself and fixed the problem.

I had asked him for a quote on a different issue and he kind of acted like he didn't want to be bothered by it. No biggie since I figured he was going off to another call. He did let me know that it would be quite an ordeal though. So, I was okay with that, just surprised they didn't want more business.

He then took my credit card info and handed me a receipt. As I recall he called the number into the office so I figured it was being charged. No worries.

Eleven days later I received a bill. I called the office and the rude lady answered the phone again and no surprise she was rude. Her attitude is very much ""it is what it is"" rather than trying to u sweat and the customer and be polite. She cut me off before I could ask the question regarding the billing then said, ""oh wait. You haven't been charged yet."" So... you took my credit card, called the number in but never charged it? Lame. She then explained that it takes one to two weeks. Then she said a week. I told her they need to communicate that to people she cut me off again and said they do.

Clearly they don't or I wouldn't have called when I received the bill.

Bringing me to my next issue that attempted to ask and was cut off.... if you aren't billing for two weeks but sending out bills in the meantime... how many people just send checks the turn around and have their cards charged as well thus paying twice? She cut me off again with that ""oh well"" attitude to the point I just stopped trying and hung up.

Just be forewarned in those odd ball things but the guy that came out got the job done. Also the quote she gave me and what was actually charged were different. She indicated a simple clog was 125 and I was charged a bit more as I recall. The tech said he didn't find any instructions just like build up. I'm assuming the extra was maybe for the work of having to chisels the vent. No worries. Techs seem good the receptionist needs some remedial people skills. Woulda been another star or so but the lady was just too dang rude.

Troy S.

We needed to get our Tankless Water Heater flushed, so we looked online and decided to use Fresno Plumbing & Heating. The Technician that came to our house was very professional and courteous to my wife. The tech was in and out within the hour and cleaned up after himself. I am very happy with the level of service and professionalism Fresno Plumbing offered to my wife and I. I will certainly recommend Fresno Plumbing to my friends, family, and local neighbors.

James W.

Awesome company to use. Service department is second to none. I recommend Fresno Plumbing for all your Plumbing needs. Any time you call someone is there to answer.

Stacie M.

Fresno Plumbing did a great job for my broken pipe. It was in between the 1st and 2nd floor, so not an easy job. Gene was awesome and very knowledgeable. The office staff was great as well. I would reccomend this place for all your plumbing needs.

Brian G.

I had a leak in my attic and didn't have a plumber. I found fresno plumbing on yelp and they were great. This was my first time using them and they responded to my yelp post very quickly. They came out the next day and were very helpful. They ran into a few issues and took the extra time and effort to make sure they fixed the problem correctly. The price was reasonable and I would highly recommend their services.

Ryan S.

I had an issue with my shower valve causing a constant drip. My house is practically new (2 yrs old) but the homebuilder would not cover this issue due to my house being slightly out of warranty. Fresno Plumbing Is the contractor for this homebuilder and they took it upon themselves to come rectify the problem. I tip my hat to them for doing the right thing.

Auntester S.

I had a leaky pullout kitchen faucet hose that caused leaking underneath the cabinet....as a do it yourself person..i bought an Original Price Phister hose and tried to replace it my self but couldnt get the old one off.So i called Fresno plumbing and they sent Christian out the next morning at 8 am.He was very personable and fixed it in 15 min..i even got a 10% discount for being a new customer....can't beat that!

Julie W.

Tankless Waterheater and Gas Stove Connection- we loved Dominic. He did his homework on the system we needed and we are extremely pleased.

Kim B.

Wow really, the girl in service that books appt is rude, they wanted to charge me $125 just for trip charge that is 1/2hr away, then another $85 service fee above whatever was wrong! Have always recommended them to family & friends for years, NO MORE!