French Connection Plumbing

Brent P.

My wife called my office Friday at 440pm and said we had water trickling through the ceiling in an upstairs light in a bathroom. When I got home the trickle was now quick steady dripping. I turned off the water to the house. I tried to locate the pipe that was leaking by going into the attic. Where the pipes were located was in a really inaccessible area. Suddenly the whole repair was beyond me.

I called French Connection and Gerard Friday night at 530pm. He was over to my home with Luther, his employee, by 615. By 700 he had diagnosed the problem and started to build the manifold to fix the leak. Because of the old type of plumbing we had he needed a unusual type of fitting to properly do the repair. It wasn't available at the big box stores. He would have to go to a warehouse the next morning to get the two connections. We had to keep our water off for the night. Before he left he set up the cold water side of the home in such a way that my family (me, wife and 4 teenage boys) could turn on the water long enough to use the toilets and fill up as many buckets, pots and other containers so we would have water until morning.

The following morning they came back first thing and did the repair in less than 45 minutes.

From a cost standpoint I couldn't be happier. For an after hours (emergency for me) call out on a Friday, he and an employee, diagnosing the issue, tracking down rare/unusual parts, building a new manifold out of copper ($300 of copper and fittings) and returning the next morning to finish quickly the total cost was more than reasonable.

I am an insurance agent by trade and my last few plumbers that I rely on have either left the state, retired or sold their business to someone else. I will now be adding French Connection to my list of go to companies, especially in emergency or after hours situations.

Taylor S.

Horrible customer service and scheduling. Claim they do the job right and then left faucets unsealed and trim crooked on the wall.

Shala U.

Frenchi asked me the right questions, gave me a quote over the phone, and was ready to come out the same day. I couldn't meet them until the next morning but they were on time, quick, thorough, and affordable!! I was so stressed about having a clog in my pipe but they made the repair process so easy!! Thank you so much !!

Teri M.

I needed a plumber on a Saturday for a clogged kitchen sink. I was over the moon when I discovered ""Frenchie"" at French Connection Plumbing. He assured me that he could have a technician out on Saturday. We discussed my concerns of having someone in my home amid the COVID 19 restrictions. He assured me that Fred would arrive wearing a mask, gloves, booties and he would be very careful about the 6 ft distance measure. Fred was prompt, professional and friendly. He snaked and flushed my line. He cleaned up any water and was very careful to leave my home as he found it. I am very pleased with Fred and ""Frenchie"" and would highly recommend them!

Phil D.

We purchased a new refrigerator from RC Wiley and had them install it. Later that evening we noticed the waterline at the wall was leaking that RC Wiley installers broke. Water was leaking into the garage, our kitchen and garage share the same wall. At 10:00 PM that evening I left messages with a handful of local plumbers to try and get someone out ASAP. Gerard with French Connection was the ONLY plumber who called me back. Gerard asked questions about the issue and said he'll be right over. By 11:00 PM Frenchy was working on the leak, knew exactly what the issue was and fixed it. French Connection Plumbing is now our go-to plumber for all our future plumbing needs.

Patty R.

Thanking the plumbing gods for Gerard and his team! I had a complete backup in my house and basically had to evacuate my house for a weekend until the plumber that my home warranty came out until the weekend was over. Once the 1st company came out, they barely spent 15 min in my home before saying there was nothing they could do because the toilet had to be removed because I did not have a clean out. I called my home warranty back and they provided me with the contact for French Connection Plumbing. Gerard responded immediately and said he would help me and send out his best guy to help me out. Fred arrived within an hour and got to work on the clean out (which low and behold, I did have). He started working on my house around 11am and was relentless in wanting to help me. About an hour later, a second plumber by the name of Carlos, came out to help Fred. Both of them worked on my home for 3 hours! They did not stop until they made sure my plumbing was up and running! When my toilets were able to flush without my tub filling up, I felt so relieved! When I spoke to Gerard again, I was so thankful and he was so happy to help me because he understood that no one should be left without plumbing for that long. Fred and Carlos were very professional and polite and hard workers! I would give this company and his employees 10 stars if I could! Hire them if you run into plumbing issues!

Chris L.

Very, very good service! Friendly and professional and I highly recommend this company. On 1214/19 we had a water heater replaced in our house - they had the old one out, new one in, fixed a few minor plumbing/pipe issues, and did it in less than an hour and 20 minutes. I absolutely would call on them again. Great prices and great service!

Erica W.

This company is amazing. I had the pleasure of meeting Mike today to fix someone else's mistakes. He was absolutely incredible and professional. Honest and kept everything clean. They will be the first company I call if I need any plumbing done in the future!

Kalie C.

I am so happy with the installation of my new Kohler Kitchen Faucet! Fred was timely, efficient and did great work. Also, I located the faucet I wanted at a plumbing showroom in Rocklin. They were 2 to 4 weeks for delivery. Gerard located my faucet the same day and was here the following morning so I could have it before Thanksgiving! I highly recommend The French Connection, these guys are great!!

John T.

We have had a horrible experience working with Gerard, the owner of French Connection Plumbing. We sent them to fix a leak on a fire hydrant at a property we manage for the owner. Gerard, knowing he was not licensed to repair a leak in the fire hydrant, sent and employee to dig it up. He had his employee ""dig for 8 hours"" (so he claimed) and the result of all that labor was a hole the size of a kitchen waste basket. Then he told us he was not licensed to work on it and said he would get us a bid from someone who was. 2 months later, we never got a bid but he then billed $1600 for labor. The property owner refused to pay for the ridiculous invoice and offered to settle for a reasonable amount. Gerard harassed our staff continually for payment and eventually sued us in small claims court where his price for services that day had been increased to over $4K. We offered him $200 to settle - but he belligerently bellowed to us that he was insulted and he has never lost a small claims court case (big red flag). When the judge heard our case and questioned him, he became combative with her, admonishing her that ""this is a simple case"". The judges verdict was that we did not owe Gerard / French Plumbing anything - ZERO $$.
In addition, Gerard asked one of our young employees how much he would have to pay her to go to a hotel room with him. He is loud, ignorant, foul, and creepy. Stay far away from him and his plumbing ""Service"". Don't let him in your home.