Freitas Plumbing and Water Heaters

Raeann W.

We replaced all our water pipes in our 1950s house. The price was great. The workers were very professional. I will use them for all future needs.

Bella G.

*Buyer beware*
As a business owner you should take accountability for the mistake you or your teams have made or have the decency to have a conversation to find out the truth. Rather than hide behind messages and not return phone calls. Their work says guaranteed for 1 year and I've tried to reach out less than a month afterwards just to receive such rude behavior and brushed off.

You did not complete the pre soak and flush as it clearly states in the scope of work and you are blaming me for that. I thought you are the professionals, which is why I hired you. Why would you think that we would complete any of the installation process if I hired you to do it??

Attached is proof saying you would complete the soak and return to perform flush also clearly stating your work is guaranteed for 1 year.

I contacted you to give you the opportunity to make things right. It is very clear that you don't care about your customers just money.

Alex B.

They are good at what they do, but, I feel they are overcharging for their service. I was charged $850 to change my water heater stand and set my water heater to code.

Greg B.

Very responsive and affordable! I've used their services twice and very pleased! I would recommend Freitas Plumbing.

Michael C.

I have not EVER had such a quick and professional response to a non emergency job. Freitas Plumbing was spot on and did the job thoroughly. I know I watched. They're rate was very reasonable and I will not hesitate to call them for any plumbing issue. Job we'll done!

David Z.

We had a hot water pipe start to leak in our ceiling. Called around and Freitas Plumbing was the only company that not only could come out within the week but the SAME DAY! Anthony and Kai stopped by at the end of their day to help us out. They were very efficient and professional. Great guys, joked around with my 5 year old who of course wanted to see everything they were doing. I have and will continue to recommend Freitas Plumbing to everyone in need of plumbing services.

Scott V.

Way too expensive a quote without even looking and pushing the brand they sell , did job myself , had it checked not 1 leak gas or water

Mark F.

My wife and I 2 years ago remodeled our bathrooms with the master bathroom receiving a rainfall style shower head with a diverter wand. The shower pressure in that bathroom has always been low but over time we perceived it as getting worse.

We called around looking for plumbers who would be willing to take a look and determine if there was an equipment issue or if we needed any work to fix it. Most plumbers in the area were both really backed up and asking for $300 plus just to take a look at the problem. Through a friend we received a recommendation for Freitas plumbing and called, to his credit he responded quickly and worked with us to find a time he could come out.

Going into the shower they quickly determined the problem as sediment within the cartridge system. He then went on to find the part for me to order and told me to order it. He said after it arrived they would install it for another $125 and they would just charge me $100 cash for the diagnostic. This seemed reasonable so I ordered the part from the link he sent and promised to call them to install it.

As they were walking out we got to talking about insta hot solutions and I mentioned we would be really interested in adding insta hot to our tankless. He called the owner and told him the model of the tankless the owner confirmed the insta hot was compatible with our tankless heater and said they had everything in stock so they could come out and install it at the same time they did the cartridge install with everything coming out to $900 with an expectation of 3 - 4 hours of labor. The tech emphasized that this would be the cash only price but if we were willing to pay in cash then they could do it at that price.

Fast forward to today we received the cartridge, my wife calls the owner to schedule the insta hot and cartridge install. He initially tells my wife that it is $950 for the insta hot install and that it would take a two hours she said we were quoted $900. He said he did recall that but also remembered we need the cartridge installed so it would actually be $900 + $125 = $1025. He also stated that they didn't have the parts in stock at the time. When asked about the cost discrepancy the owner got frustrated and suggested we work with another plumber.

Reply to Owner:

I had no problem with paying the follow-up install fee, I felt the $125 was reasonable. Your tech was the one who recommended I order the part saying it would arrive quicker cost wasn't even a factor.

My issue is that we were quoted one price then my wife called you said something different. Your tech quoted 3 - 4 hours to do the instant hot. Told me you would accept $100 off if we paid $900 cash. My wife called, you quoted 2 hours with an additional $125 to install the cartridge.

The question isn't the value or fairness of the cost just discrepancy of the quote and your attitude when we asked for clarification. Before you hung up I said we could go forward with it. Your prices are reasonable but your field and back office communication is lacking. In the future if someone says they are busy instead of pressuring a decision just let them call back. In the end you lost our business not because of cost but your attitude.

Conclusion:

Post this review the owner contacted me privately and explained the miscommunication the price. I appreciate his willingness to discuss the issue and have revised the review to reflect as such. For what it is worth I would recommend Freitas Plumbing and Water Heaters. They offer solid value for the cost miscommunications aside.

edit: photo, grammar, timeline, owner reply, remove extra detail, add conclusion

Doris V.

Best and fast service! Kai and Anthony got here on time yesterday afternoon and worked on replacing our water heater. They were friendly and knowledgeable and explained everything clearly. We appreciated them. They both did an awesome job! Thanks again kai and Anthony. Keep up the awesome work! We would call them back again if we ever need help. I would highly recommend them to family and friends.

Carol P.

Another plumber came to my house and tried for 2 hours to fix my problem with no success. I called Freitas Plumbing and Water Heater and the problem was fixed in 30 min. They were extremely professional, knowledgeable, friendly and affordable. They are my new go-to company for future plumbing problems.